<div id="job-desription" class="INHERIT DEFAULT-UL basis-0 flex-grow ng-tns-c2612033249-2"><p>🚁<strong> Join Our Lifesaving Team&nbsp;</strong>🚁</p><p><strong>Service Delivery Lead (NCAA)</strong></p><p><strong>Full Job Description:</strong> <strong><a href="https://drive.google.com/file/d/1NUWDdIkcWYYZkS2OccnSMPKIweUTRpyM/view?usp=sharing">CLICK HERE</a></strong></p><p><strong>📍</strong><strong> Location:</strong> <strong>Initially based in Coventry. </strong></p><p><em>The role will be subject to relocation to&nbsp;Catthorpe by (end) 2027.&nbsp;Frequent travel required between operational sites</em></p><p><strong>🕒</strong><strong>&nbsp; Hours: 40</strong></p><p><strong>Salary: £33,712 - £38,368 per annum DOE</strong></p><p><strong>Benefits:&nbsp;<a href="https://drive.google.com/file/d/15hLTwvRd9CpbW8rFRpiUCAPSRSlD8iVs/view?usp=sharing">Benefits Summary</a></strong></p><p><strong>Help shape the future of a life-saving national service.</strong> As our Service Delivery Lead, you'll play a pivotal role in ensuring the National Children’s Air Ambulance delivers exceptional care to critically ill children across the UK. Working closely with operational leaders, NHS partners and frontline crews, you'll drive service improvement, use data and insight to influence decision-making, and help deliver a resilient, high-performing service where every improvement has a real impact on patient outcomes. This is a unique opportunity to combine strategic thinking with hands-on operational support in a role that truly makes a difference.</p><p><strong>What We Offer:</strong></p><ul><li>Enhanced annual leave, with even more added as your service grows</li><li>Additional annual leave purchase options</li><li>Enhanced sick pay</li><li>Life assurance</li><li>Blue Light Card eligibility and access to generous discount schemes</li><li>A supportive, purpose-driven team</li><li>Access to our comprehensive Employee Assistance Programme</li><li>As part of our commitment to <strong>equality, diversity and inclusion, </strong>our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Visit our website - www.theairambulanceservice.org.uk&nbsp;</li></ul><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide visible leadership, fostering a culture of continuous improvement, wellbeing, accountability and safe multidisciplinary working.</li><li>Support service governance, compliance, incident review and operational risk management.</li><li>Analyse performance, quality and safety data to drive improvement and inform decision-making.</li><li>Lead and support service improvement projects, strategic priorities and operational planning.</li><li>Build strong relationships with NHS Clinical Partner Teams, colleagues and key stakeholders.</li><li>Deputise for the Head of Operations when required.</li><li>Occasionally undertake NCAA Crew Member shifts to support operational demand.</li><li>Champion NCAA through stakeholder engagement, fundraising and public awareness activities.</li></ul><p><strong>What We’re Looking For:</strong></p><h3>Essential Requirements</h3><ul><li>5+ years' experience in healthcare, with proven operational leadership experience.</li><li>Qualified Emergency Ambulance Crew, Emergency Care Assistant, or equivalent/higher.</li><li>Strong communication, stakeholder engagement and relationship-building skills.</li><li>Experience using data, quality and safety information to support decision-making and service improvement.</li><li>Understanding of governance, compliance, quality and safety systems.</li><li>Full UK manual driving licence and willingness to travel between sites.</li><li>Flexible, resilient and able to work across shifts, weekends and bank holidays.</li><li>Collaborative leader with a commitment to continuous improvement and staff wellbeing.</li></ul><h3>Desirable</h3><ul><li>Experience in emergency care, critical care transfers, retrieval services or aeromedical operations.</li><li>Leadership, management or project management qualification.</li><li>Knowledge of the National Children's Air Ambulance service.</li></ul><p><strong><em>What’s In It For You:</em></strong></p><p>At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture.&nbsp;</p><p>Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives.&nbsp;</p><p>The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.</p><p><strong>Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.</strong></p><p><strong>Compliance Responsibilities</strong></p><p>In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:</p><ul><li>Health &amp; Safety and Environment</li><li>Safeguarding</li><li>Data Protection</li><li>Equality, Diversity, and Inclusion</li><li>Quality</li></ul><p>You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.</p><p>The role is subject to an&nbsp;<strong>Enhanced</strong> DBS&nbsp;check.</p><p><em><strong>Environment</strong></em></p><p><em>TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.</em></p><p><em>As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.&nbsp;</em></p><p><em>*Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. If you have applied for this role within the last 6 months, please be aware your application may be automatically declined.</em></p></div><div class="mb-[20px] tablet:mt-0 tablet:mb-0 tablet:w-[332px] mobile:w-full ng-tns-c2612033249-2"><job-description-card class="ng-tns-c2612033249-2"><div class="w-full mb-[20px] tablet:mb-0 border-1 border-neutral-200 bg-neutral-25 rounded-md shadow-300 group" style="font-family: Roboto;"><!----><div class="p-5 tablet:p-8"><div class="flex flex-col gap-5"><div class="paragraph-2 font-semibold axiom0-0 axiom-scraped-0"> Service Delivery Lead </div><div class="flex gap-2 items-start ng-star-inserted"><div class="mt-[2px]"><i class="fak fa-talos-location-pin fa-xl text-neutral-400"></i></div><div class="flex flex-col items-start"><div class="ng-star-inserted"><p class="paragraph-2 font-medium text-neutral-600 ng-star-inserted axiom1-0 axiom-scraped-1" style="font-family: Roboto;"> Coventry, West Midlands, United Kingdom </p><!----></div><div class="ng-star-inserted"><p class="paragraph-3 text-4 ng-star-inserted" style="font-family: Roboto;"> CV3 4FR </p><!----></div><!----><!----></div></div><!----><div class="flex gap-2 ng-star-inserted"><div class="items-start mt-[2px]"><i class="fak fa-talos-dollar fa-xl text-neutral-400"></i></div><span class="paragraph-2 font-medium text-neutral-600 axiom2-0 axiom-scraped-2"> £33,712 to £38,363per year <!----></span></div><!----><div class="flex gap-2 items-center ng-star-inserted"><i class="fak fa-talos-clock fa-xl text-neutral-400"></i><span class="paragraph-2 font-medium text-neutral-600 axiom3-0 axiom-scraped-3"> Permanent - Full-time </span></div><!----><div class="border-b border-neutral-200 w-full"></div><!----><div class="flex gap-2 items-center ng-star-inserted"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Posted today </span></div><!----><div class="flex gap-2 items-center ng-star-inserted"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Closing date: 30/09/2026 </span></div><!----><div class="flex gap-2 items-center ng-star-inserted"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Job reference: LH1679508CovSDL </span></div><!----></div></div></div></job-description-card><job-documents class="ng-tns-c2612033249-2"><!----></job-documents><div class="mt-8 mb-6 w-full border-t-1 border-neutral-200 ng-tns-c2612033249-2 ng-star-inserted"></div><p class="paragraph-1 ng-tns-c2612033249-2 ng-star-inserted">Share this vacancy</p><div class="flex flex-row mt-2 gap-[1.5rem] ng-tns-c2612033249-2 ng-star-inserted"><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group ng-tns-c2612033249-2 hover:bg-neutral-50 active:bg-neutral-200 focus:bg-neutral-200 ng-star-inserted" id="copyLinkShareButton"><i class="ng-tns-c2612033249-2 fak fa-link text-6 text-neutral-500 group-hover:text-neutral-500"></i><div class="tooltip bottom-[5rem] points-bottom ng-tns-c2612033249-2"><div class="tooltip-content whitespace-nowrap ng-tns-c2612033249-2"><p class="font-primary ng-tns-c2612033249-2"> Copy link to clipboard </p></div></div></button><!----><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group ng-tns-c2612033249-2 hover:bg-neutral-50 active:bg-neutral-200 focus:bg-neutral-200 ng-star-inserted" id="emailShareButton"><i class="ng-tns-c2612033249-2 fak fa-mail text-6 text-neutral-500 group-hover:text-neutral-500"></i><div class="tooltip bottom-[5rem] points-bottom ng-tns-c2612033249-2"><div class="tooltip-content whitespace-nowrap ng-tns-c2612033249-2"><p class="font-primary ng-tns-c2612033249-2"> Share via Email </p></div></div></button><!----><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group ng-tns-c2612033249-2 hover:bg-[#E7F4FF] focus:bg-[#B9DAF5] ng-star-inserted" id="linkedInShareButton"><i class="ng-tns-c2612033249-2 fak fa-linkedin text-6 text-neutral-500 group-hover:text-[#2771AC] group-focus:text-[#2771AC]"></i><div class="tooltip bottom-[5rem] points-bottom ng-tns-c2612033249-2"><div class="tooltip-content whitespace-nowrap ng-tns-c2612033249-2"><p class="font-primary ng-tns-c2612033249-2"> Share on LinkedIn </p></div></div></button><!----><!----><!----><!----></div><!----></div>