<h3 class="theme-panel-header text-2xl pb-6 theme-vacancy-section-title">About the role</h3><p>We’re looking for an <strong>IT Service Transition &amp; Design Manager</strong> to play a key role in ensuring new and changing technology services are successfully designed, delivered and embedded into our business.</p><p>This is a great opportunity to sit at the heart of technology delivery and operational excellence, making sure services don’t just work on day one, but are built to deliver a great experience for our colleagues and customers long term.</p><p>You’ll lead end-to-end service transitions, from planning and readiness through to go-live and early-life support, while also shaping how services will operate once they move into Business as Usual. You’ll work closely with technology teams, business stakeholders, suppliers and operational support teams to make sure every service is scalable, secure, measurable and genuinely fit for purpose.</p><p>You’ll also play a key role in our Service Design capability, creating operating and support models, defining service requirements and facilitating workshops that turn business and customer needs into practical, sustainable services.</p><p><strong>What You’ll Do:</strong></p><ul><li>Lead end-to-end service transitions, from planning and readiness through to go-live and hypercare.</li><li>Develop transition plans, governance and readiness criteria, managing risks, issues and dependencies.</li><li>Design scalable, secure and operationally viable services aligned to business and colleague needs.</li><li>Define operating and support models, including SLAs/XLAs, KPIs, monitoring, escalation and continuity requirements.</li><li>Facilitate service design workshops and map customer and operational journeys to identify improvements.</li><li>Work closely with technology, business, operations and third-party suppliers to ensure smooth delivery.</li><li>Ensure services are fully operationally accepted and successfully embedded into Business as Usual.</li><li>Drive ITSM best practice and continuous improvement across transitioned services.</li></ul><div class="absolute bottom-2 right-2"><button onclick="scrollToTop()" class="theme-primary p-2 rounded-lg flex"> <i translate="no" class="material-symbols-outlined"> arrow_upward </i> </button></div>