<div data-v-0e62ab25="" class="flex xs12"><div data-v-0e62ab25=""><p style="margin: 0px 0px 1em; padding: 0px;" id="isPasted"><strong><span style="font-size: 16px;">Job Purpose:</span></strong><span style="font-size: 16px;"> &nbsp;</span></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><span style="font-size: 16px;">You will support our belief that everyone should have the chance to discover who they are and what they can become and share our core values; Caring, Honesty, Respect and Responsibility, which underpin everything we do.&nbsp;</span></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><span style="font-size: 16px;">Working in our supported housing service, our priority is to provide a safe, compassionate, nurturing, and supportive environment that facilitates young people and adults, aged 18-35 years, to have positive outcomes and fulfil their potential.&nbsp;</span></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><span style="font-size: 16px;">As a Housing Duty Worker, you will be the first contact point for our residents. &nbsp;You will be the key hub to our operations, provide excellent customer services while being adaptable to meet the needs of a diverse and dynamic resident population in a busy accommodation building and for transitionary properties across the local area.&nbsp;</span></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><span style="font-size: 16px;">You will be able to positively influence our young people and adults by taking a calm, empathetic, non-judgmental standpoint to diffuse situations, resolve conflicts and support any queries our residents may have. &nbsp;By effectively sign-posting to relevant colleagues and 3^rd party organisations, you will see the demonstrable difference you have made.&nbsp;</span></p><p style="margin: 0px 0px 1em; padding: 0px;"><span style="font-size: 16px;"><br></span></p><p style="margin: 0px 0px 1em; padding: 0px;"><span style="font-size: 16px;"><strong>Key Behaviours:</strong></span></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><span style="font-size: 16px;"><strong>Caring -&nbsp;</strong>Be dependable, listen, and believe in mind, body and spirit.</span></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><span style="font-size: 16px;"><strong>Honesty -&nbsp;</strong>Be transparent, fair and open-minded in delivering our services. We will do what we say we will.</span></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><span style="font-size: 16px;"><strong>Respect -&nbsp;</strong>Respect, empower and involve, collaborate, lead, and deliver an inclusive service with equal access, be responsive to resident’s needs; we will&nbsp;expect the best, stretch and hold our residents accountable and learn from our mistakes.</span></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><span style="font-size: 16px;"><strong>Responsibility -&nbsp;</strong>A two-way conversation, see our work in the context of their strengths providing support and guidance. We will always aim to exceed expectations.&nbsp;Provide opportunities and be proactive to involve and empower, to motivate engagement.</span></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><span style="font-size: 16px;"><strong>Empathy -&nbsp;</strong>Being aware of resident's needs, seeing things from their perspective, they come first, empower,&nbsp;advocate and set boundaries and expectations</span></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><span style="font-size: 16px;"><strong>Passionate -&nbsp;</strong>Driven by the desire to improve lives, we aim to help residents to be the best they can be, inspire, broaden horizons and connect, so they can discover who they are and what they can become.</span></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><span style="font-size: 16px;">This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.</span></p><p style="margin: 0px 0px 1em; padding: 0px;"><br></p><p style="margin: 0px 0px 1em; padding: 0px;"><span style="font-size: 16px;">&nbsp;</span></p></div></div>