<h3>Company Description</h3><p>Slazenger Padel Clubs are premium padel venues dedicated to providing outstanding customer experiences, world-class facilities, and a welcoming community for players of all abilities. We are passionate about growing the sport and creating vibrant social environments where members and guests can enjoy padel, fitness, and hospitality</p><ul></ul><h3>Job Description</h3><p>As a Front of House Host, you will be the face of the club, delivering exceptional customer service and ensuring every member and guest receives a warm, professional welcome. You will support the day-to-day operation of the club, assist members with bookings and enquiries, maintain high presentation standards, and help create a positive atmosphere throughout the venue.</p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Service</strong></p><ul><li>Welcome members, guests, and visitors to the club.</li><li>Provide knowledgeable assistance regarding memberships, bookings, coaching programmes, events, and club facilities.</li><li>Resolve customer queries professionally and efficiently.</li><li>Handle telephone, email, and face-to-face enquiries.</li><li>Promote a friendly, inclusive, and engaging club environment.</li></ul><p><strong>Reception &amp; Administration</strong></p><ul><li>Manage court bookings and member registrations using club systems.</li><li>Process membership applications, payments, and retail sales.</li><li>Monitor and respond to enquiries promptly.</li><li>Maintain accurate customer records and club documentation.</li><li>Assist with daily operational administration tasks.</li></ul><p><strong>Club Operations</strong></p><ul><li>Carry out opening and closing procedures.</li><li>Maintain high standards of cleanliness and presentation across all club areas.</li><li>Conduct regular facility checks and report maintenance issues.</li><li>Ensure health and safety procedures are followed at all times.</li><li>Support stock management for retail and operational supplies.</li></ul><p><strong>Membership &amp; Community Engagement</strong></p><ul><li>Encourage member participation in club events, socials, leagues, and coaching programmes.</li><li>Promote memberships, events, competitions, and club initiatives.</li><li>Gather customer feedback and communicate opportunities for improvement.</li><li>Help create a welcoming atmosphere that drives member retention and satisfaction.</li></ul><p><strong>Sales &amp; Revenue Support</strong></p><ul><li>Promote memberships, coaching sessions, events, and retail products.</li><li>Support club sales targets and membership growth initiatives.</li><li>Identify opportunities to enhance member experience and increase revenue</li></ul><h3>Qualifications</h3><p><strong>Skills &amp; Experience</strong></p><p><strong>Essential</strong></p><ul><li>Previous customer service or reception experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organisational skills and attention to detail.</li><li>Positive, proactive, and professional attitude.</li><li>Comfortable using booking systems and Microsoft Office applications.</li><li>Ability to work independently and as part of a team.</li><li>Flexible approach to working hours, including evenings and weekends.</li></ul><p><strong>Desirable</strong></p><ul><li>Experience within a leisure, fitness, hospitality, or sports environment.</li><li>Knowledge or passion for padel, tennis, or racket sports.</li><li>First Aid qualification.</li></ul><p><strong>Personal Attributes</strong></p><ul><li>Customer-focused.</li><li>Reliable and accountable.</li><li>Friendly and approachable.</li><li>Team player.</li><li>Professional and well-presented.</li><li>Positive and enthusiastic ambassador for Slazenger Padel Clubs.</li></ul><h3>Additional Information</h3><p><strong>What We Offer</strong></p><ul><li>Competitive hourly rate.</li><li>Complimentary or discounted court access.</li><li>Opportunities for training and career development.</li><li>Employee discounts on products and services.</li><li>Being part of a fast-growing and exciting sport.</li></ul><p><strong>Join us and help deliver an exceptional member experience while growing one of the UK's fastest-growing sports.</strong></p>