<section data-logic-value="htmlblock" id="mission" class="html-block blockListblock"><!----><h2 class="title html-blocktitle"> About the role </h2><div class="rich-text"><p style="text-align: left;"><b>Start date:September 2026</b></p><p><b>Jointhe Lacoste Team as our Customer service Manager!</b></p><p><b>Reportingto: </b><b>Senior Supply Chain &amp; Merchandising Director</b></p><p><b>Hybridworking: London office / home (3:2)</b>&nbsp;</p><p>At Lacoste, we believe that everyone brings a uniquetouch to our collective spirit. Here, we are passionate teams, united by thesame values. Together, we create memorableexperiences for our customers by inspiring and connecting with them. Both universal and timeless, the brand brings togethercultures and generations. Elevating the crocodileas a rallying sign, to grow, inspire, and make a lasting impact in theworld of fashion and retail. </p><p>Asour Customer Service Manager, you will play a pivotal role within the UK &amp;Ireland Supply Chain and Merchandising team, ensuring the seamless execution ofsupply chain systems and customer service operations. You will lead a talentedteam while partnering closely with Sales, Finance, Logistics, MarketOperations, and our teams in France to deliver operational excellence andsupport the achievement of our commercial ambitions.</p><p><b><i><u>Yourresponsibilities:</u></i></b></p><ul><li><b>Lead &amp; Develop the CustomerService Team:</b> Manage, coach, and support the Customer Service team acrosswholesale channels, fostering a high-performing and collaborative environment.</li><li><b>Drive Order Book &amp;Operational Excellence:</b><span> Own the wholesale order book, ensuring timelyexecution of customer orders while adapting and implementing global supplychain processes for the UK &amp; Ireland market.</span></li><li><b>Build Strong Customer &amp;Stakeholder Partnerships:</b><span> Develop effective relationships with keywholesale customers, Sales, Finance, Logistics, Market Operations, andwarehouse partners to deliver exceptional service.</span></li><li><b>Manage Business Performance &amp;Risk:</b><span> Monitor KPIs, support financial planning and credit management, andproactively identify and report risks and opportunities to the business.</span></li><li><b>Deliver Continuous Improvement:</b><span>Drive efficiencies through improved systems, communication tools, processes,and smart working solutions while strengthening partnerships with UK and Franceteams.</span></li></ul><p></p><p><u><b><i>Whyjoin Lacoste?</i></b><b>&nbsp;</b></u></p><p>Workingat Lacoste means…</p><p>Representing an <b>iconic brand</b> that’s part of the MF Brands Group,alongside Aigle, Gant, and Tecnifibre, paving the way for exciting <b>internalmobility opportunities.</b>&nbsp;Joining a <b>team</b> that values personal and collective development, whereeveryone is encouraged to <b>grow </b>and<b> evolve.&nbsp;</b>&nbsp;Balancing <b>passion</b> and <b>well-being</b>, because we believe thateveryone needs time to recharge. Embracing our <b>Durable Elegance</b> approach – placing our productsand value chain at the heart of our sustainability ambitions, with a mission toelevate them to environmental excellence. As well as fostering social inclusionby making equal opportunities a reality through impactful opportunities </p><p><b><i><u>Rewards&amp; Benefits:</u></i></b></p><ul><li><b>Package: </b>£50k - £55k + Bonus&nbsp;</li><li><b>Health &amp; Wellbeing: </b>Regularteam activities (e.g. run club, yoga), Private Healthcare (optional), EmployeeAssist Programme with the Retail Trust&nbsp;</li><li><b>Holidays: </b>25days per year</li><li><b>Swag:</b><span> up to 65% off Lacoste products&nbsp;</span></li><li><b>Learning &amp; Development: </b><span>Continuous support on your learning journey from day one</span></li><li><b>Parenthood: </b><span>Enhancedfamily leave and pay from day one, paid Assisted Conception leave</span></li><li><b>Extras</b><span>: Employee Referral, Long ServiceAward, Social Committee events</span></li></ul><p><b>&nbsp;</b></p><p><u><b><i>Readyto join a unique adventure?</i></b><b><i>&nbsp;</i></b></u></p><ul><li><b>1st step</b>: Apply now and live the Lacoste candidate experience&nbsp;</li><li><b>2nd step</b>:First call with the Talent Acquisition Business Partner&nbsp;</li><li><b>3rd step</b>:Teams interview with the Senior Supply Chain &amp; Merchandising Director</li><li><b>4th step</b><span>: In person interview with presentation with the Senior Supply Chain&amp; HR Director</span></li><li><b>5th step</b><span>: Accept the challenge and become a Lacoste teammate!</span></li></ul><p style="text-align: center;">Weaim to support all candidates during the application process and are happy toprovide workplace adjustments when necessary. Should you need support with yourapplication, feel free to get in touch with us by email <a href="mailto:uktalent@lacoste.com">uktalent@lacoste.com</a> (please include 'Workplace Adjustments' in the subjectline).</p></div></section><section data-logic-value="htmlblock" id="profile" class="html-block blockListblock"><!----><h2 class="title html-blocktitle"> Profile </h2><div class="rich-text"><p></p><p><b><i><u>Your profile:</u></i></b></p><ul><li><b>Share the same values:</b> Play as One Team | Play with Elegance | Play by Daring | Play with Tenacity</li><li><b>Proven Leadership Experience:</b> Successful experience as a Customer Service Manager or Customer Service Lead, with a strong ability to motivate teams, drive performance, and deliver operational excellence.</li><li><b>Customer Service &amp; Supply Chain Expertise:</b> Strong understanding of wholesale customer service, order management, logistics, and supply chain operations, with the ability to balance customer satisfaction and business priorities.</li><li><b>Exceptional Communication &amp; Collaboration:</b> Excellent written and verbal communication skills, with a collaborative mindset and the ability to build strong relationships with customers, partners, and cross-functional teams.</li><li><b>Solution-Oriented &amp; Continuous Improvement Mindset:</b> Proactive, analytical, and open-minded, with the ability to identify opportunities, solve problems, challenge existing processes, and implement smarter ways of working.</li><li><b>Systems &amp; Operational Knowledge:</b> Strong proficiency in Microsoft Office, particularly Excel, with SAP knowledge and experience working with external 3PL warehouse providers being highly desirable.</li></ul><p></p></div></section><section data-logic-value="htmlblock" id="additionalinfo" class="html-block blockListblock"><!----><h2 class="title html-blocktitle"> Equal opportunities </h2><div class="rich-text">At Lacoste, we are committed to making equal opportunities a reality.Inherited from our unique vision of fashion-sport, equal opportunities move us forward and our recruitment methods follow this commitment by focusing on skills and embracing all types of talents.We commit to fostering a diverse and inclusive environment where elegance goes beyond style and where each of us is given the chance to fulfill our greatest potential.</div></section>