<section data-logic-value="htmlblock" id="mission" class="html-block blockListblock"><!----><h2 class="title html-blocktitle"> About the role </h2><div class="rich-text"><p><b>Join the Lacoste Team as our Customerservice executive!</b></p><p><b>Reporting to: UK CustomerService Team Lead</b></p><p><b>Hybrid working: London office /home (3:2)</b></p><p><b><br></b></p><p><b></b></p><p>As our Customer Service Executive, you will play a keyrole within the UK &amp; Ireland Supply Chain and Merchandising team, ensuringthe seamless execution of supply chain processes and delivering an outstandingcustomer experience. Acting as the link between Sales, Logistics, Supply Chain,warehouse partners, customers, and our teams in France, you will help ensurethe smooth flow of products into the UK and onward to our wholesale customers.</p><p>This is an exciting opportunity for a customer-focusedand detail-oriented professional with experience in customer service, supplychain, or logistics who is looking to further develop their career within aniconic global brand.</p><p>&nbsp;</p><p><u><b>Your responsibilities</b>:</u></p><ul><li><b>Support Wholesale Order Book Performance</b>: Manage order entry,reconciliation, allocation, and order book optimisation to maximise conversionand ensure customer commitments are met.</li><li><b>Coordinate Supply Chain Operations:</b> Monitor stock movements, arrivals,bookings, and shipments, working closely with Supply, Sales, Logistics,warehouse partners, and customers to ensure smooth delivery execution.</li><li><b>Manage Customer Service Activities:</b> Investigate and resolve delivery andcompliance issues, process credits for shortages or discrepancies, and provideclear communication to customers throughout.</li><li><b>Drive Accurate Reporting &amp; Analysis</b>: Track shipping performanceagainst KPIs, provide accurate reporting, identify risks and opportunities, andsupport business decision making through data analysis.</li><li><b>Lead Customer Customisation Processes</b>: Coordinate personalised orderswith warehouse teams and customers, manage translation files, and organiserequired materials such as tags and cartons.</li><li><b>Build Strong Partnerships</b>: Collaborate closely with internal teamsacross the UK and France, as well as external logistics providers andcustomers, to ensure operational excellence.</li><li><b>Champion Continuous Improvement</b>: Identify smarter ways of working,contribute to process improvements, and support the ongoing development ofsystems, tools, and best practices.</li></ul><br> <p><b><u>Why join Lacoste? </u></b></p><p>Working at Lacoste means…</p><p>Representing an iconic brand that's part of the MF Brands Group, alongsideAigle, Gant, and Tecnifibre, paving the way for exciting internal mobilityopportunities. Joining a team that values personal and collective development, where everyoneis encouraged to grow and evolve. Balancing passion and well-being, because we believe that everyone needs timeto recharge. Embracing our Durable Elegance approach, placing our products and value chainat the heart of our sustainability ambitions while fostering social inclusionand creating equal opportunities for all</p><p>&nbsp;</p><p><b><u>Rewards&amp; Benefits:</u></b></p><ul><li>Package: Competitive salary + Bonus</li><li>Health&amp; Wellbeing: Regular team activities (e.g. run club, yoga), PrivateHealthcare (optional), Employee Assistance Programme with the Retail Trust</li><li>Holidays:25 days per year</li><li>Swag:Up to 65% off Lacoste products</li><li>Learning&amp; Development: Continuous support on your learning journey from day one</li><li>Parenthood:Enhanced family leave and pay from day one, paid Assisted Conception leave</li><li>Extras: Employee Referral Scheme, Long Service Awards,Social Committee events</li></ul><p>&nbsp;</p><p><b><u>Readyto join a unique adventure? </u></b></p><ul><li>1st step: Apply now and live the Lacoste candidateexperience</li><li>2ndstep: First call with the Talent Acquisition Business Partner</li><li>3rdstep: Interview with the Customer Service Team Lead</li><li>4thstep: Interview with the Customer Service Manager</li><li>5th step: Accept the challenge and become a Lacosteteammate!</li></ul><p>&nbsp;</p><p style="text-align: center;"><i>Weaim to support all candidates during the application process and are happy toprovide workplace adjustments when necessary. Should you need support with yourapplication, feel free to get in touch with us by email <a href="mailto:uktalent@lacoste.com">uktalent@lacoste.com</a> (please include 'Workplace Adjustments' in the subjectline).</i></p></div></section><section data-logic-value="htmlblock" id="profile" class="html-block blockListblock"><!----><h2 class="title html-blocktitle"> Profile </h2><div class="rich-text"><p><b><u>Your profile:</u></b></p><ul><li><b>Share the same values</b>: Play as One Team | Play with Elegance | Play byDaring | Play with Tenacity</li><li><b>Customer Service &amp; Supply Chain Experience</b>: Previous experiencewithin customer service, logistics, supply chain, or wholesale operations,ideally within a retail or fashion environment.</li><li><b>Strong Communicator</b>: Excellent verbal and written communication skillswith the ability to build relationships across multiple stakeholders internallyand externally.</li><li><b>Analytical Mindset</b>: Comfortable working with data, reporting on KPIs,and identifying opportunities to improve performance and efficiency.</li><li><b>Solution Focused</b>: Proactive and resourceful, with a strong ability toinvestigate issues, provide solutions, and manage competing priorities.</li><li><b>Highly Organised</b>: Exceptional attention to detail with the ability tomanage multiple tasks, deadlines, and stakeholders in a fast-paced environment.</li><li><b>Systems &amp; Excel Proficiency</b>: Strong computer literacy skills,particularly Excel and Outlook. Experience with SAP, ORLI, or CBR would beadvantageous.</li><li><b>Fashion &amp; Customer Focused</b>: Passionate about delivering excellentservice, supporting business performance, and contributing to the success of apremium global brand.</li></ul><p>&nbsp;</p></div></section><section data-logic-value="htmlblock" id="additionalinfo" class="html-block blockListblock"><!----><h2 class="title html-blocktitle"> Equal opportunities </h2><div class="rich-text">At Lacoste, we are committed to making equal opportunities a reality.Inherited from our unique vision of fashion-sport, equal opportunities move us forward and our recruitment methods follow this commitment by focusing on skills and embracing all types of talents.We commit to fostering a diverse and inclusive environment where elegance goes beyond style and where each of us is given the chance to fulfill our greatest potential.</div></section>