<h2 class="sc-1npqnwg-4 sc-1npqnwg-5 sc-1uwf3m5-0 iiynWa custom-css-style-job-description">Job description</h2><div class="sc-1fwbcuw-0 dSMhgf"><div><p class="MsoNormal" style="text-align:start;"><strong><span style="color:#121317">About Appleby Westward</span></strong></p><p class="MsoNormal" style="text-align:start;"><span style="color:#121317">Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England.</span></p><p class="MsoNormal" style="text-align:start;"><span style="color:#121317">Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company-owned retail stores, as well as work within our SPAR network.</span></p><p class="MsoNormal" style="text-align:start;"><span style="color:#121317">Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land's End in the west, and to Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods, and food-to-go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services.</span></p><p class="MsoNormal" style="text-align:start;"><span style="color:#121317">We have pride in serving our communities and strive to provide an efficient quality customer service for all our customers. We also play a big role in local charity and community support and are active in fundraising for local organisations and our main charity partner Marie Curie.</span></p><p style="min-height: 1.7em;"></p><p class="MsoNormal" style="text-align:start;"><strong><span style="color:#121317">About Silverton</span></strong></p><p class="MsoNormal" style="text-align:start;"><span style="color:#121317">Silverton, a charming village in Devon, is known for its picturesque landscapes and welcoming community. The local SPAR shop on Newcourt Road is a beloved spot for residents, offering a wide range of groceries, fresh produce, and convenient services like an in-store bakery and</span></p><p class="MsoNormal" style="text-align:start;"><span style="color:#121317">lottery. Pop in and see why it’s a favourite among locals.</span></p><p class="MsoNormal" style="text-align:start;"><span style="color:#121317">We are now looking to add talent to our retail store team. Do you have exceptional customer service skills and want to start or further your career in retail? </span><strong><em><span style="color:#121317">If so, you might be the perfect fit for our team!</span></em></strong></p><p style="min-height: 1.7em;"></p><p class="MsoNormal" style="text-align:start;"><strong><span style="color:#121317">The Customer Service Assistant Role</span></strong></p><p class="MsoNormal" style="text-align:start;"><span style="color:#121317">This is not just a job in a shop, it’s a retail career with training, learning and apprenticeship opportunities that are endless. Here is a taster of what you’ll do and what you’ll need to show us:</span></p><p class="MsoNormal" style="text-align:start;"><strong><em><span style="color:#121317">Warm Welcomes:</span></em></strong><span style="color:#121317"> Customer Service with Pride – you always greet customers with a smile, provide excellent service, and go the extra mile for our community.</span></p><p class="MsoNormal" style="text-align:start;"><strong><em><span style="color:#121317">Store Standards:</span></em></strong><span style="color:#121317"> you will play a vital role in ensuring everything runs smoothly.</span></p><p class="MsoNormal" style="text-align:start;"><strong><em><span style="color:#121317">Customer Satisfaction:</span></em></strong><span style="color:#121317"> You will use your product knowledge, stay updated with promotions, and create eye-catching displays to delight our customers.</span></p><p class="MsoNormal" style="text-align:start;"><strong><em><span style="color:#121317">Transaction Accuracy:</span></em></strong><span style="color:#121317"> You’ll have attention to details so we can process all sales transactions accurately and efficiently including cash up tills and ensure company monies are secure at all times.</span></p><p class="MsoNormal" style="text-align:start;"><strong><em><span style="color:#121317">Stock Management:</span></em></strong><span style="color:#121317"> The team you will be in will take ownership of receiving, replenishing, and displaying stock.</span></p><p class="MsoNormal" style="text-align:start;"><strong><em><span style="color:#121317">Cleanliness:</span></em></strong><span style="color:#121317"> We maintain a clean and tidy store environment at all times – you’ll be helping with this.</span></p><p class="MsoNormal" style="text-align:start;"><strong><em><span style="color:#121317">Legal Compliance and Food Quality:</span></em></strong><span style="color:#121317"> You will be fully trained to ensure product quality and compliance with labelling and allergen regulations.</span></p><p class="MsoNormal" style="text-align:start;"><strong><em><span style="color:#121317">Age-Related Sales:</span></em></strong><span style="color:#121317"> Ensure personal compliance with Age-Related Sales regulations and Think 25 guidance.</span></p><p class="MsoNormal" style="text-align:start;"><strong><em><span style="color:#121317">Health and Safety:</span></em></strong><span style="color:#121317"> we’ll make sure that you understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.</span></p><p style="min-height: 1.7em;"></p><p class="MsoNormal" style="text-align:start;"><strong><span style="color:#121317">What can you expect from a career with us?</span></strong></p><p class="MsoNormal" style="text-align:start;"><span style="color:#121317">10% Discount&nbsp;on all in-store purchases – because you deserve to save while you shop!</span></p><p class="MsoNormal" style="text-align:start;"><span style="color:#121317">Time to Recharge: 5.6 weeks per year, calculated on a pro-rata basis, ensuring you have time to relax and unwind.</span></p><p class="MsoNormal" style="text-align:start;"><span style="color:#121317">Support When You Need It: Employee Assistance Programme:&nbsp;Access to Grocery Aid for support with any challenges you might face.</span></p><p class="MsoNormal" style="text-align:start;"><span style="color:#121317">Secure Your Future: Company Pension Scheme:&nbsp;Available after just 3 months of service, helping you plan for a secure future.</span></p><p class="MsoNormal" style="text-align:start;"><span style="color:#121317">Grow with Us: Career Progression Opportunities:&nbsp;From apprenticeships to tailored learning journeys, we’re committed to helping our store colleagues grow and potentially become Store Managers over time.</span></p><p style="min-height: 1.7em;"></p><p class="MsoNormal" style="text-align:start;"><strong><span style="color:#121317">Applications</span></strong></p><p class="MsoNormal" style="text-align:start;"><span style="color:#121317">Why wouldn’t you want to start or continue your career with us? If you have a passion for customer service, enjoy working in the community, and can demonstrate how you will contribute to our retail team apply below and start your journey with us. Together, let’s create a welcoming, efficient, and safe shopping experience for everyone!</span></p><p style="min-height: 1.7em;"></p><p style="min-height: 1.7em;"></p><p style="min-height: 1.7em;"></p><p class="MsoNormal" style="text-align:start;"><span style="color:#121317">Induk</span></p><p style="min-height: 1.7em;"></p><p><span style="color:#121317"><br></span></p><p style="min-height: 1.7em;"></p></div></div>