<div class="title-gr">Description</div><div class="space-s"></div><!----><div class="bio-details" automation="jobPublicDescription" ng-if="data.job.accessmode !== 'PRIVATE'"><div><p><span><span>Customer Service Agent FTC<br>3-month Fixed-Term Contract<br>Braunton, Devon</span></span></p><p>Crew Clothing Company was founded in Salcombe in 1993.&nbsp; Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well made clothes.&nbsp; We now have more than 70 stores and a thriving website, and the business continues to grow.</p><p>Our people are at the heart of our company.&nbsp; With a passion for exceptional service, and a love for our product, our team is dedicated to offering the best customer experience – nothing is too much trouble.</p><p><span><span>Purpose of the role:</span></span></p><p>As a Customer Service Agent, you’ll be the first point of contact for our customers, delivering exceptional service across phone, email, live chat, and social media. Whether answering a question, solving a problem, or simply offering reassurance, you’ll be a key part of the customer journey and the wider Customer Service team.</p><p></p><p>This role is ideal for someone with a positive attitude, strong communication skills, and a genuine passion for helping people. No two days are the same — so adaptability, empathy, and teamwork are essential.</p><p><span><span>Responsibilities:</span></span></p><p><span></span></p><p><span>Operations &amp; Administration</span></p><p><span></span></p><ul><li>Supervise administrative tasks including order issues, returns, refunds, and delivery queries.</li><li>Ensure all processes are followed accurately and in line with company policy.</li><li>Support in monitoring team workflow to ensure prompt responses and task completion.</li><li>Communicate clearly and efficiently with the Distribution Centre to help resolve order-related issues and ensure a smooth customer journey.</li></ul><p><span></span></p><p><span>Communication &amp; Reporting</span></p><p><span></span></p><p></p><ul><li>Maintain clear lines of communication.</li><li>Share insights and feedback with the wider business to help shape service improvements and highlight key trends.</li><li>Ensure all team members are kept up to date with the latest product, service, and system updates<span>.</span></li></ul><div><p><span>Essential Skills &amp; Experience:</span></p><p><span></span></p><ul><li>Excellent written and verbal communication skills, with the ability to adapt your tone for different channels.</li><li>A natural listener who shows empathy, patience, and understanding in every conversation.</li><li>Positive attitude toward teamwork and problem solving, especially during busier trading periods.</li><li>Confident using (and learning) multiple software platforms.</li><li>Able to stay calm and focused under pressure, while managing multiple tasks.</li></ul><p></p><p><span><span>Desirable</span></span></p><p></p><ul><li>Previous experience in a customer-facing role, ideally within retail, hospitality, or a contact centre environment.</li><li>Familiarity with customer service platforms (e.g. Zendesk or similar) is an advantage.</li></ul></div></div></div><!----><!----><!----><!----><div ng-if="jobDetails.disclaimers['JOBPOST'].content" class="background-check-disclosure-text d-flex align-items-center col-xl-6 col-lg-8 col-md-11 col-sm-12"><div ng-bind-html="jobDetails.disclaimers['JOBPOST'].content | trusted"><p>Harri <a href="https://harri.com/privacy#:~:text=We%20do%20not%20collect%20any,location%2C%20qualification%2C%20dates)." rel="noopener noreferrer" target="blank">Privacy Policy</a>, Crew Clothing <a href="https://www.crewclothing.co.uk/about-crew/privacy-and-security/" rel="noopener noreferrer" target="blank">Privacy Policy</a>, Saltrock <a href="https://www.saltrock.com/pages/privacy-policy" rel="noopener noreferrer" target="blank">Privacy Policy</a></p></div></div><!---->