<h3>Company Description</h3><p><strong>Lead, Inspire and Drive Performance at Everlast Gyms</strong></p><p>At Everlast Gyms, we're building high-performing clubs powered by ambitious people.</p><p>As an Assistant General Manager, you'll play a key leadership role in the success of your club, supporting the General Manager to deliver exceptional results across sales, member experience, operations and team performance.</p><p>This is a hands-on leadership role where you'll lead from the front, develop high-performing teams and create an outstanding environment for members and colleagues alike. With clear progression opportunities, industry-leading development and the backing of Frasers Group, this is an exciting opportunity for an ambitious manager looking to grow their career within the fitness and leisure industry.</p><p><strong>Why Join Everlast Gyms?</strong></p><ul><li>20% colleague discount across all Frasers Group brands</li><li>Free Everlast Gyms membership</li><li>Monthly recognition programmes including Everlast Champions and Frasers Group Champion</li><li>Fully funded development opportunities, including Level 3 and Level 5 Management &amp; Leadership qualifications</li><li>Opportunities to develop fitness industry knowledge, including PT and Group Training pathways</li><li>Career progression opportunities within a growing business</li><li>Work within a high-performance culture that recognises and rewards success</li><li>Ongoing support, coaching and leadership development</li></ul><h3>Job Description</h3><p><strong>The Role</strong></p><p>As Assistant General Manager, you'll support the overall commercial and operational performance of the club, helping to create a best-in-class experience for members while delivering key business objectives.</p><p>You'll be responsible for driving results, maintaining high operational standards and developing a motivated team that consistently delivers outstanding service.</p><p><strong>Leadership &amp; People Development</strong></p><ul><li>Coach, motivate and develop colleagues to achieve their full potential</li><li>Support recruitment, onboarding and retention of top talent</li><li>Deliver regular performance conversations and feedback</li><li>Help create a positive, energetic and high-performing team culture</li><li>Lead by example, demonstrating professionalism and accountability</li></ul><p><strong>Commercial Performance</strong></p><ul><li>Support delivery of all revenue streams including memberships, Personal Training and secondary spend</li><li>Drive sales performance through effective member engagement and conversion</li><li>Monitor and improve club KPIs and business performance metrics</li><li>Support local marketing activity and member growth initiatives</li><li>Identify opportunities to improve profitability and operational efficiency</li></ul><p><strong>Member Experience</strong></p><ul><li>Create an exceptional experience for every member, every visit</li><li>Build a welcoming and inclusive club environment</li><li>Resolve member queries and concerns with professionalism and urgency</li><li>Drive member retention through exceptional service standards</li><li>Ensure delivery of Everlast's member journey programmes and initiatives</li></ul><p><strong>Operational Excellence</strong></p><ul><li>Support the day-to-day running of the club</li><li>Ensure company processes, standards and initiatives are delivered effectively</li><li>Maintain exceptional standards of cleanliness, presentation and safety</li><li>Ensure compliance with company policies and procedures</li><li>Support Health &amp; Safety compliance, risk management and pool plant operations where applicable</li></ul><p><strong>Adaptability &amp; Accountability</strong></p><ul><li>Take ownership of challenges and deliver practical solutions</li><li>Respond positively to change and support colleagues through it</li><li>Maintain high standards, even in a fast-paced environment</li><li>Act as a role model for professionalism, resilience and continuous improvement</li></ul><h3>Qualifications</h3><p><strong>What We're Looking For</strong></p><p><strong>Essential</strong></p><ul><li>Previous leadership experience within fitness, leisure, hospitality or retail</li><li>Strong track record of leading teams and delivering business results</li><li>Excellent communication and interpersonal skills</li><li>Commercial awareness with the ability to influence performance</li><li>Passion for delivering exceptional customer experiences</li><li>Flexible approach to working patterns, including evenings, weekends and Bank Holidays</li></ul><p><strong>Desirable</strong></p><ul><li>Level 2 Fitness Qualification</li><li>Experience working within a gym, health club or leisure environment</li><li>Knowledge of membership sales, retention and fitness operations</li><li>Pool plant and Health &amp; Safety experience</li></ul><h3>Additional Information</h3><p>Everlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses.</p><p>We're committed to creating market-leading fitness experiences, investing in our people and building high-performing teams that deliver outstanding results. If you're passionate about leadership, customer experience and developing your career within a growing fitness brand, we'd love to hear from you.</p><p>To succeed with us, you'll embody our principles:</p><p><strong>Think Without Limits</strong></p><p>Challenge the status quo, embrace opportunity and bring others with you.</p><p><strong>Own It and Back Yourself</strong></p><p>Take responsibility, drive results and make things happen.</p><p><strong>Be Relevant</strong></p><p>Create meaningful experiences for our members, colleagues and communities.</p>