Airdesk Operations Coordinator

Apply here

Full time

£31,629.94 to £31,629.95per year

September 3, 2026

Apply Now

Job description

<div id="job-desription" class="INHERIT DEFAULT-UL basis-0 flex-grow ng-tns-c2612033249-2"><p><strong>Join Our Lifesaving Team </strong></p><p><strong>Airdesk Operations Coordinator</strong></p><p><strong>Full Job Description:</strong> For a full copy or our job description, please email resourcing@theairambulanceservice.org.uk</p><p><strong>Location:</strong> Coventry, CV8 3AZ</p><p><strong>Hours: </strong>Full time, 40hpw - providing Airdesk cover between the hours of 07:00 – 22:00</p><p><em>Please note the service operates 365 days a year so there will be a requirement to work occasional bank holidays and weekends.</em></p><p><strong>Salary: </strong>Basic £28,857.94, plus a monthly premium of £231</p><p><strong>If you would like to see a copy of our full beneifts summary, please contact the team on the email address above.</strong></p><p>Join a life-saving team making a difference every day. As an Air Desk Coordinator with the National Children’s Air Ambulance, you’ll be at the heart of our operation, coordinating our specialist helicopter transfers for critically ill babies and children across the UK.</p><p>From managing flight logistics and liaising with clinical teams to monitoring missions in real time, you’ll ensure every transfer runs smoothly, safely, and efficiently. This isn’t simply a logistics role — it’s operating in a high-stakes environment where every decision matters.</p><p>You’ll combine skills such as operational precision, excellent communication, calm under pressure and a strong sense of purpose. Every flight you help coordinate is part of a flying intensive care unit that can reduce transit time dramatically and provide an outstanding service to our NHS Clinical teams and patients.</p><p><strong>What We Offer:</strong></p><ul><li>Enhanced annual leave, with even more added as your service grows</li><li>Additional annual leave purchase options</li><li>Enhanced sick pay</li><li>Life assurance</li><li>Blue Light Card eligibility and access to generous discount schemes</li><li>A supportive, purpose-driven team</li><li>Access to our comprehensive Employee Assistance Programme</li><li>As part of our commitment to <strong>equality, diversity and inclusion, </strong>our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Visit our website - www.theairambulanceservice.org.uk </li></ul><p><strong>What You’ll Be Doing:</strong></p><p><strong>Airdesk Operations</strong></p><ul><li>Coordinate the day-to-day running of the NCAA Airdesk to ensure quick and efficient aircraft mobilisation.</li><li>Work in partnership with CPTs and flight crews to deliver an outstanding service.</li><li>Liaise with hospitals, landing sites, airports, and emergency services to support safe operations.</li><li>Prioritise and adapt to changing needs in a dynamic environment</li></ul><p><strong>Continuous Improvement & Administration</strong></p><ul><li>Help meet service performance targets and share feedback where improvements can be made</li><li>Record and report operational data accurately.</li><li>Complete incident reports and other required documentation.</li><li>Provide administrative support and complete general tasks as directed by the Airdesk Team Leader</li></ul><p><strong>Additional Responsibilities </strong></p><ul><li>Participate and support with training days and education events both internally and externally.</li><li>Champion the work of The Children’s Air Ambulance whenever opportunities arise.</li><li>Support charity events and fundraising activities.</li><li>Take on any other reasonable duties to support the smooth running of our operations.</li></ul><p><strong>What We’re Looking For:</strong></p><p>Essential </p><ul><li>Experience of either working within a control room environment, or a coordinating call centre type role, including scheduling and urgent response.</li><li>Good communication skills with the ability to communicate appropriately and effectively in person, over the phone / virtually, by radio and in writing</li><li>Knowledge of The Children’s Air Ambulance and the service it provides</li><li>Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained</li><li>Have a high attention to detail and level of accuracy</li><li>Ability to work under pressure in fast moving situations</li><li>Full UK manual driving licence</li><li>MS Office Skills</li><li>Must live within 1 hour commute of base location</li></ul><p>Desirable</p><ul><li>Experience of supporting or being involved in aeromedical retrievals / transfers</li><li>Ability to accurately complete reports by reviewing analysis and compiling data</li><li>Understanding of NHS paediatric and neonatal retrieval teams and ambulance services</li></ul><p><strong><em>What’s In It For You:</em></strong></p><p>At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture. </p><p>Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives. </p><p>The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.</p><p><strong>Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.</strong></p><p><strong>Compliance Responsibilities</strong></p><p>In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:</p><ul><li>Health & Safety and Environment</li><li>Safeguarding</li><li>Data Protection</li><li>Equality, Diversity, and Inclusion</li><li>Quality</li></ul><p>You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.</p><p>The role is subject to a Basic DBS check.</p><p><strong>Please note the provisional interview date is Monday 21st September.</strong></p><p><em>*Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. If you have applyed for this role within the last 6 months, please be aware your application may be automatically declined.</em></p></div><div class="mb-[20px] tablet:mt-0 tablet:mb-0 tablet:w-[332px] mobile:w-full ng-tns-c2612033249-2"><job-description-card class="ng-tns-c2612033249-2"><div class="w-full mb-[20px] tablet:mb-0 border-1 border-neutral-200 bg-neutral-25 rounded-md shadow-300 group" style="font-family: Roboto;"><div class="p-5 tablet:p-8"><div class="flex flex-col gap-5"><div class="paragraph-2 font-semibold axiom0-0 axiom-scraped-0"> Airdesk Operations Coordinator </div><div class="flex gap-2 items-start ng-star-inserted"><div class="mt-[2px]"><i class="fak fa-talos-location-pin fa-xl text-neutral-400"></i></div><div class="flex flex-col items-start"><div class="ng-star-inserted"><p class="paragraph-2 font-medium text-neutral-600 ng-star-inserted axiom1-0 axiom-scraped-1" style="font-family: Roboto;"> Coventry, West Midlands, United Kingdom </p></div><div class="ng-star-inserted"><p class="paragraph-3 text-4 ng-star-inserted" style="font-family: Roboto;"> CV8 3AZ </p></div></div></div><div class="flex gap-2 ng-star-inserted"><div class="items-start mt-[2px]"><i class="fak fa-talos-dollar fa-xl text-neutral-400"></i></div><span class="paragraph-2 font-medium text-neutral-600 axiom2-0 axiom-scraped-2"> £31,629.94 to £31,629.95per year </span></div><div class="flex gap-2 items-center ng-star-inserted"><i class="fak fa-talos-clock fa-xl text-neutral-400"></i><span class="paragraph-2 font-medium text-neutral-600 axiom3-0 axiom-scraped-3"> Permanent - Full-time </span></div><div class="border-b border-neutral-200 w-full"></div><div class="flex gap-2 items-center ng-star-inserted"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Posted today </span></div><div class="flex gap-2 items-center ng-star-inserted"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Closing date: 17/09/2026 </span></div><div class="flex gap-2 items-center ng-star-inserted"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Job reference: CC1670101CovAOC </span></div></div></div></div></job-description-card><job-documents class="ng-tns-c2612033249-2"></job-documents><div class="mt-8 mb-6 w-full border-t-1 border-neutral-200 ng-tns-c2612033249-2 ng-star-inserted"></div><p class="paragraph-1 ng-tns-c2612033249-2 ng-star-inserted">Share this vacancy</p><div class="flex flex-row mt-2 gap-[1.5rem] ng-tns-c2612033249-2 ng-star-inserted"><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group ng-tns-c2612033249-2 hover:bg-neutral-50 active:bg-neutral-200 focus:bg-neutral-200 ng-star-inserted" id="copyLinkShareButton"><i class="ng-tns-c2612033249-2 fak fa-link text-6 text-neutral-500 group-hover:text-neutral-500"></i><div class="tooltip bottom-[5rem] points-bottom ng-tns-c2612033249-2"><div class="tooltip-content whitespace-nowrap ng-tns-c2612033249-2"><p class="font-primary ng-tns-c2612033249-2"> Copy link to clipboard </p></div></div></button><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group ng-tns-c2612033249-2 hover:bg-neutral-50 active:bg-neutral-200 focus:bg-neutral-200 ng-star-inserted" id="emailShareButton"><i class="ng-tns-c2612033249-2 fak fa-mail text-6 text-neutral-500 group-hover:text-neutral-500"></i><div class="tooltip bottom-[5rem] points-bottom ng-tns-c2612033249-2"><div class="tooltip-content whitespace-nowrap ng-tns-c2612033249-2"><p class="font-primary ng-tns-c2612033249-2"> Share via Email </p></div></div></button><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group ng-tns-c2612033249-2 hover:bg-[#E7F4FF] focus:bg-[#B9DAF5] ng-star-inserted" id="linkedInShareButton"><i class="ng-tns-c2612033249-2 fak fa-linkedin text-6 text-neutral-500 group-hover:text-[#2771AC] group-focus:text-[#2771AC]"></i><div class="tooltip bottom-[5rem] points-bottom ng-tns-c2612033249-2"><div class="tooltip-content whitespace-nowrap ng-tns-c2612033249-2"><p class="font-primary ng-tns-c2612033249-2"> Share on LinkedIn </p></div></div></button></div></div>

The Air Ambulance Service