<span xml:lang="en-GB" lang="en-GB" class="rtltextaligneligible"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About the role</b></h2></div><div><p>As a Social Account Manager, you are the engine room of your brand’s creative output. You own day-to-day project delivery – keeping multiple workstreams moving simultaneously, maintaining quality, and ensuring every piece of work that enters the studio is properly briefed, accurately tracked, and delivered to the highest standard.</p><p><br>This is a delivery-focused role that requires someone who is equally comfortable writing a production timeline for social content rollouts and consolidating stakeholder feedback on a brand campaigns. You’ll work closely with the Principle of Social Media, Influencer Manager and Campaign Manager , who oversee the account and sets the standard. Your job is to make sure the work moves efficiently, professionally, and correctly through the team &nbsp;– so that nothing falls through the cracks.</p><p>You will need to know your craft deeply and have knowledge of social platforms – production processes across multiple output types, how to build a schedule that accounts for dependencies, and when to pull in a Strategist or Creative Director to strengthen the work. You are not doing this alone, but you are responsible for it.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>What you’ll be doing</b></h2></div><div><ul><li>Own multiple social content and campaign projects from initial brief through to final delivery.</li><li>Interrogate incoming requests, challenge briefs constructively and ensure objectives, audiences and success measures are clearly defined.</li><li>Build detailed project plans that account for dependencies, approvals, resources and channel requirements.</li><li>Coordinate creative, design, channel and account teams to keep delivery moving across Plusnet and EE.</li><li>Manage fast-paced social timelines, including work that may move from approval to publication within 24 to 48 hours.</li><li>Build trusted relationships with campaign, commercial and senior stakeholders, providing clear updates and setting realistic expectations.</li><li>Consolidate stakeholder feedback and present work clearly at key review stages.</li><li>Identify delivery, resource or timeline risks early and take proactive action to resolve or escalate them.</li><li>Manage legal, licensing and stakeholder approvals, ensuring sign-off requirements are built into each project plan.</li><li>Review work for accuracy, quality, brand alignment and platform suitability before it progresses.</li><li>Coordinate third-party agencies and suppliers, keeping external delivery aligned with internal timelines and standards.</li><li>Track budgets, project costs and purchase orders while identifying opportunities to improve processes and ways of working</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Essential Skills / Experience</b></h2></div><div><ul><li>Strong account management experience supporting social accounts within a creative agency, in-house team or marketing environment</li><li>Proven track record of managing creative projects end-to-end across multiple concurrent workstreams</li><li>Experience building detailed project plans and managing dependencies across complex social campaigns</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Desirable Skills / Experience</b></h2></div><div><ul><li>Experience writing creative/social briefs and presenting work to stakeholders</li><li>Comfortable managing budgets, raising POs, and tracking project financials</li><li>Experience working with third-party agencies or suppliers on joint delivery</li><li>Proficient in Screendragon or equivalent workflow management tool</li><li>Background in fast-paced environments moving at the speed of culture with tight deadlines and competing priorities</li><li>Experience in an in-house social/influencer agency or working with telecommunications, technology, or B2C brands</li><li>Familiarity with both brand and performance marketing campaigns</li><li>Understanding of agile working methodologies</li><li>Previous exposure to working with senior stakeholders or presenting to leadership teams</li><li>Strong production knowledge across multiple output types but mainly social (retail, DM, video, social, digital, print, SMS, merchandise)</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Our Package</b></h2></div><div><p>Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:&nbsp;</p><p>&nbsp;</p><ul><li>10% on target annual bonus&nbsp;</li><li>Access to an online private GP 24/7 for you and your immediate family &nbsp;</li><li>Market-leading paid carers leave with up to 2 weeks off &nbsp;</li><li>Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay&nbsp;</li><li>Discounted EE and BT products, including mobile and broadband&nbsp;</li><li>Market leading Pension scheme – 5% from you and 10% from us&nbsp;</li><li>Holiday purchase scheme&nbsp;</li></ul><p>&nbsp;</p><p>You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.&nbsp;</p></div></div></div></span>