<div class="earcuposdescription"><div class="earcuposdescriptionnote"><p><strong>Location &amp; working arrangement</strong></p><p>Hybrid working – based in Nuneaton, with an expectation that you'll be in the office a minimum of 2 days per week</p><p>At Holland &amp; Barrett, we're here to make health and wellness a way of life for everyone. Behind every great colleague experience is a team that listens,&nbsp;supports and makes things simple when it matters most.</p><p>As a People Services Assistant, you'll be the first point of contact for our People Operations team – helping colleagues and managers navigate key moments in their journey with us. From day one to day done, you'll deliver trusted, human support that keeps things moving smoothly and compliantly.</p><p style="margin: 0in; font-family: Calibri; font-size: 10.0pt;">&nbsp;</p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Role</div><div class="earcuposdescriptionnote"><ul><li style="font-size: 11pt;"><span style="font-size: 11pt;">Act as the first point of contact for People queries, offering clear and supportive guidance</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Manage HR tickets, calls and live chat across starters, changes and leavers</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Process key lifecycle activities including onboarding, internal moves, parental leave and flexible working</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Maintain accurate and compliant colleague records in line with GDPR</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Manage workload through Zendesk, prioritising to meet service levels</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Spot risks early and escalate complex or sensitive cases appropriately</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Work closely with teams across HR, including Employee Relations and Resourcing</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Contribute to continuous improvement by identifying trends and recurring queries</span></li></ul></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Person</div><div class="earcuposdescriptionnote"><ul><li style="font-size: 11pt;"><span style="font-size: 11pt;">Experience in an HR or People Services environment is a must</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">A strong understanding of HR processes and compliance, including Right to Work and GDPR</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Confidence handling queries and explaining things clearly and simply</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Great attention to detail and the ability to manage multiple tasks at pace</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">A solution-focused mindset with a proactive approach to problem solving</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Comfort using digital tools and systems to manage queries and data</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">A collaborative approach and a genuine care for colleague experience</span></li></ul></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">What we offer</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Our Benefits</strong> for this role include, but not limited to:</span></p><ul><li style="list-style-type: none; font-size: 11pt;"><ul><li style="font-size: 11pt;"><span style="font-size: 11pt;">28 days holiday (including bank holidays), with the option to buy more</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">24/7 Virtual GP access and an Employee Assistance Programme</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Annual free at-home health testing kit (after 6 months' service)</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Workplace pension</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Life assurance (after 12 months' service)</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">£50 colleague product allowance (after 6 months' service)</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">25% colleague discount plus free online delivery</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Access to cashback, discounts and wellbeing support through Wellhub</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Cycle to Work scheme</span></li></ul></li></ul><p><span style="font-size: 11pt;"><em><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&amp;B.&nbsp;</span><br></em></span></p></div></div><div class="earcuposdescription"><div class="earcu_posdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><em>Holland &amp; Barrett </em><em>does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland &amp; Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).&nbsp;</em></span></span></p></div></div>