Head of Retail Operations

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Card Factory

Head of Retail Operations

Job description

<!-- Introduction --><div class="feature-text"><h2>About the job</h2><p style="margin:0px 0px 10.6667px;padding:0px;font-weight:normal;font-style:normal;vertical-align:baseline;background-color:transparent;text-align:left;text-indent:0px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;">If&nbsp;you’re&nbsp;excited by the idea of shaping how a retail business truly&nbsp;operates, this could be your next big move.&nbsp;We’re&nbsp;looking for a Head of Retail Operations who can bring clarity,&nbsp;direction&nbsp;and energy to the way our stores run every day.&nbsp;You’ll&nbsp;lead the specialist teams who make retail tick — from change delivery and communications to policies,&nbsp;routines&nbsp;and our retail helpdesk — ensuring every store has what it needs to succeed.</span></span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">&nbsp;</span></p><p style="margin:0px 0px 10.6667px;padding:0px;font-weight:normal;font-style:normal;vertical-align:baseline;background-color:transparent;text-align:left;text-indent:0px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;">You’ll turn </span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">big</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">picture</span><span style="margin:0px;padding:0px;"> strategy into simple, </span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">store</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">ready</span><span style="margin:0px;padding:0px;"> delivery, championing operational excellence and making change feel seamless for colleagues. It’s a role with real influence: you’ll drive value for customers and teams, build a culture of accountability and keep Retail Operations </span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">future</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">fit</span><span style="margin:0px;padding:0px;">, agile and ready for whatever comes next. If you thrive on shaping strategy, elevating standards and enabling teams to deliver their best, you’ll make a significant impact here.</span></span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">&nbsp;</span></p><p style="margin:0px 0px 10.6667px;padding:0px;font-weight:normal;font-style:normal;vertical-align:baseline;background-color:transparent;text-align:left;text-indent:0px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;">This is a hybrid role, with 2–3 days each week spent at our Wakefield head office.</span></span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">&nbsp;</span></p><p style="margin:0px 0px 10.6667px;padding:0px;font-weight:normal;font-style:normal;vertical-align:baseline;background-color:transparent;text-align:left;text-indent:0px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;font-weight:bold;"><span style="margin:0px;padding:0px;">What you will be doing</span></span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">&nbsp;</span></p><p style="margin:0px 0px 10.6667px;padding:0px;font-weight:normal;font-style:normal;vertical-align:baseline;background-color:transparent;text-align:left;text-indent:0px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;">You’ll shape how Retail Operations runs today and how it evolves for the future. Working closely with the Central Operations Senior Leadership Team, you’ll turn </span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">long</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">term</span><span style="margin:0px;padding:0px;"> strategy into a clear, deliverable plan that aligns teams behind the right priorities. You’ll set the roadmap, define the measures that matter and create a culture where people understand what they’re here to deliver and feel empowered to do it well.</span></span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">&nbsp;</span></p><p style="margin:0px 0px 10.6667px;padding:0px;font-weight:normal;font-style:normal;vertical-align:baseline;background-color:transparent;text-align:left;text-indent:0px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;">You’ll lead operational excellence across the estate, ensuring everything we ask stores to do is practical, aligned to capacity and genuinely adds value. From activity planning and communications to policies, routines and process simplification, you’ll make sure stores receive clear guidance, simple ways of working and change that lands smoothly. You’ll collaborate across the business to keep operations efficient, </span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">future</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">fit</span><span style="margin:0px;padding:0px;"> and responsive to the needs of colleagues and customers.</span></span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">&nbsp;</span></p><p style="margin:0px 0px 10.6667px;padding:0px;font-weight:normal;font-style:normal;vertical-align:baseline;background-color:transparent;text-align:left;text-indent:0px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;">You’ll sponsor major change programmes, ensuring they’re </span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">store</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">ready</span><span style="margin:0px;padding:0px;">, </span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">well</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">tested</span><span style="margin:0px;padding:0px;"> and deliver the benefits they promise. You’ll also oversee our Retail Helpdesk, ensuring stores receive fast, effective support and that insights from issues help us continually improve.</span></span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">&nbsp;</span></p><p style="margin:0px 0px 10.6667px;padding:0px;font-weight:normal;font-style:normal;vertical-align:baseline;background-color:transparent;text-align:left;text-indent:0px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;">As a senior leader, you’ll build and develop a </span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">high</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">performing</span><span style="margin:0px;padding:0px;"> Retail Operations team, champion collaboration and create opportunities for colleagues to grow across both central and field roles. You’ll set high standards, celebrate success and help shape an operation that enables stores to deliver brilliantly every day.</span></span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">&nbsp;</span></p><p style="margin:0px 0px 10.6667px;padding:0px;font-weight:normal;font-style:normal;vertical-align:baseline;background-color:transparent;text-align:left;text-indent:0px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;font-weight:bold;"><span style="margin:0px;padding:0px;">What&nbsp;we’re&nbsp;looking for</span></span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">&nbsp;</span></p><ul style="list-style-type:disc;margin-left:0px;margin-top:0px;margin-bottom:10px;"><li style="margin-left:24px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;display:unset;"><span style="margin:0px;padding:0px;">Significant senior leadership experience in</span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">multi</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">site</span><span style="margin:0px;padding:0px;">retail or retail operations, with a strongtrack recordof leading</span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">cross</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">functional</span><span style="margin:0px;padding:0px;">teams.</span></span></li><li style="margin-left:24px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;display:unset;"><span style="margin:0px;padding:0px;">Proven accountability for P&amp;L and operational budgets, with experience delivering</span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">large</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">scale</span><span style="margin:0px;padding:0px;">change in a</span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">fast</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">paced</span><span style="margin:0px;padding:0px;">retail environment.</span></span></li><li style="margin-left:24px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;display:unset;"><span style="margin:0px;padding:0px;">Demonstrated ability to drive measurable improvements in efficiency, storeexecutionand colleague experience.</span></span></li><li style="margin-left:24px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;display:unset;"><span style="margin:0px;padding:0px;">Strong strategic planning capability, with confidence in capacity planning,budgetingand commercial</span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">decision</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">making</span><span style="margin:0px;padding:0px;">.</span></span></li><li style="margin-left:24px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;display:unset;"><span style="margin:0px;padding:0px;">Excellent stakeholder management,communicationand influencing skills, with the ability to simplify complexity and make clear,timelydecisions.</span></span></li><li style="margin-left:24px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;display:unset;"><span style="margin:0px;padding:0px;">Technologically confident, with a</span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">continuous</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">improvement</span><span style="margin:0px;padding:0px;">mindset and a focus on smarter, more efficient ways of working.</span></span></li><li style="margin-left:24px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;display:unset;"><span style="margin:0px;padding:0px;">An</span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">enterprise</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">first</span><span style="margin:0px;padding:0px;">thinker who champions store success, brings</span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">future</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">focused</span><span style="margin:0px;padding:0px;">and commercially astute thinking and stays composed under pressure.</span></span></li><li style="margin-left:24px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;display:unset;"><span style="margin:0px;padding:0px;">A visible, decisive leader who builds trust, drivesmomentumand develops</span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">high</span></span><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">‑</span><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span style="margin:0px;padding:0px;border-bottom:1px solid transparent;">performing</span><span style="margin:0px;padding:0px;">teams through coaching,supportand clear accountability.</span></span></li><li style="margin-left:24px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;display:unset;"><span style="margin:0px;padding:0px;">Someone who brings energy,simplicityand strategic clarity to complex challenges, unlocking potential in others and elevating team performance.</span></span></li></ul><p style="margin:0px 0px 10.6667px;padding:0px;font-weight:normal;font-style:normal;vertical-align:baseline;background-color:transparent;text-align:left;text-indent:0px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;">&nbsp;<span style="color:rgb(0,0,0);font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;font-size:15px;font-style:normal;font-weight:400;text-indent:0px;background-color:rgb(255,255,255);">No agencies please!</span></span></p><p style="margin:0px 0px 10.6667px;padding:0px;font-weight:normal;font-style:normal;vertical-align:baseline;background-color:transparent;text-align:left;text-indent:0px;font-size:inherit;"><span style="margin:0px;padding:0px;font-size:15px;line-height:18.3458px;font-family:Aptos, 'AptosEmbeddedFont', 'AptosMSFontService', sans-serif;"><span>#priorityindeednr</span></span></p></div><!-- Apply Button --><a href="https://careers.cfjobs.co.uk/members/?j=31888&amp;lang=en&amp;" class="btn btn-apply apply_bottom">Apply<i class="fas fa-chevron-right" aria-hidden="true"></i></a>

Card Factory

Head of Retail Operations

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