Job description
<div class="earcuposdescription"><div class="earcuposdescriptionnote"><p><span style="font-size: 11pt;">Join our team and be part of a company that truly lives its values. At Holland & Barrett, we're on a mission to make health and wellness a way of life for everyone.</span></p><p><span style="font-size: 11pt;">We're looking for a <strong>Commercial Operations Administrator</strong> to join us on a <strong>12-month fixed term contract</strong>. In this role, you'll support the accurate setup and management of product SKUs, ensuring our product data is reliable, compliant and ready to support our customers and colleagues.</span></p><p><span style="font-size: 11pt;">Working closely with internal teams and external suppliers, you'll help resolve product data queries, improve processes and ensure new products are onboarded smoothly from initial setup through to purchase order stage.</span></p><p style="margin: 0in; font-family: Calibri; font-size: 10.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 10.0pt;"> </p><p><span style="font-size: 11pt;"><strong>Location & working arrangement</strong></span></p><p><span style="font-size: 11pt;">Nuneaton, UK – Hybrid working</span></p><p><span style="font-size: 11pt;">We offer hybrid working, with an expectation that you'll be present at our Nuneaton office for a minimum of <strong>2 days per week</strong>. Occasional travel to our London hub or other H&B locations may be require</span></p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Role</div><div class="earcuposdescriptionnote"><ul><li style="font-size: 11pt;"><span style="font-size: 11pt;">Manage the end-to-end product lifecycle within master data systems, from initial onboarding through to product discontinuation.</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Create, maintain and update SKU records, ensuring all product data (descriptions, pricing, supplier details) is accurate, complete and consistently maintained.</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Investigate, troubleshoot and resolve product data discrepancies and SKU-related queries raised by internal teams and external suppliers.</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Collaborate cross-functionally with internal departments and suppliers to gather, validate and maintain high-quality product information.</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Maintain and continuously improve SKU data management processes and documentation, ensuring they remain clear, accurate and up to date.</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Effectively prioritise and manage workload to meet agreed SLAs and KPI targets in a fast-paced environment.</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Act as a key point of contact for product data queries, providing expert support to stakeholders and contributing to ongoing system and process improvements.</span></li></ul><p> </p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Person</div><div class="earcuposdescriptionnote"><ul><li style="font-size: 11pt;"><span style="font-size: 11pt;">Experience managing product data and SKU information</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Strong computer literacy and advanced Excel skills to maintain accurate records and analyse large data sets effectively.</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Strong attention to detail, with the ability to identify and resolve data discrepancies.</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">A proactive mindset and curiosity to improve processes and learn new systems.</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Ability to collaborate with cross-functional teams and suppliers to resolve queries and gather information.</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Strong organisational skills with the ability to prioritise tasks</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Demonstrates strong ownership and accountability for workload, with the confidence to challenge constructively and influence stakeholders where appropriate.</span></li></ul></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">What we offer</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Our Benefits</strong> for this role include, but not limited to:</span></p><ul><li><span style="font-size: 11pt;">28 days holiday (including bank holidays), with the option to purchase more</span></li><li><span style="font-size: 11pt;">24/7 Virtual GP access</span></li><li><span style="font-size: 11pt;">Annual free at-home health testing kit</span></li><li><span style="font-size: 11pt;">Employee Assistance Programme and Mental Health First Aiders</span></li><li><span style="font-size: 11pt;">Workplace pension</span></li><li><span style="font-size: 11pt;">Life assurance (2x salary, after 6 months' service)</span></li><li><span style="font-size: 11pt;">£50 colleague product allowance on Holland & Barrett products (after 6 months' service)</span></li><li><span style="font-size: 11pt;">25% colleague discount, plus free delivery on online orders</span></li><li><span style="font-size: 11pt;">Access to cashback, discounts and Wellhub membership</span></li><li><span style="font-size: 11pt;">Cycle to Work scheme</span></li></ul><p><span style="font-size: 11pt;"><em><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B. </span><br></em></span></p></div></div><div class="earcuposdescription"><div class="earcu_posdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><em>Holland & Barrett </em><em>does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s). #LI-HYBRID #LI-JK2</em></span></span></p></div></div>
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