Colleague Experience Project Manager

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Full Time

Watford, Hertfordshire

Competitive

April 17, 2026

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Job description

<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are at a pivotal moment in our journey. As we continue through significant business and HR transformation we are evolving and improving our Colleague Experience through the moments that matter. We have just completed an extensive round of colleague listening and developed a focused Colleague Experience Roadmap, and now we are looking for a skilled Project Manager to help bring this to life.<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">This is a unique opportunity to help shift to a product-led model and help define new ways of working. You will be a key member of a collaborative and high achieving cross-functional team, working alongside our Experience and Product Transformation Lead. Together, you will ensure that as we implement our new HR system, the colleague experience remains the central focus of our decision making.<h3 dir="ltr" style="line-height: 1.38; margin-bottom: 6pt; margin-top: 0pt;"><span style="font-family: "Google Sans", sans-serif; font-size: 14pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The Role</h3><span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">As our Colleague Experience (CX) Project Manager, you will be leading on the delivery for our CX Roadmap. You will bridge the gap between our strategy and practical delivery, ensuring that our "moments that matter" are supported by seamless digital and physical processes.<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Key Responsibilities:<ul style="margin-bottom: 0px; margin-top: 0px;"><li dir="ltr" style="font-family: Arial, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(0, 0, 0);font-style: normal; font-variant: normal; list-style-type: disc; margin-left: -12.75pt; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Roadmap Delivery:<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Lead the execution of the CX Roadmap, ensuring all deliverables are on track and aligned with our broader transformation goals.</li><li dir="ltr" style="font-family: Arial, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(0, 0, 0);font-style: normal; font-variant: normal; list-style-type: disc; margin-left: -12.75pt; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Turning Insight into Action:<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Translate findings from colleague listening groups into actionable plans that measurably improve the colleague lifecycle.</li><li dir="ltr" style="font-family: Arial, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(0, 0, 0);font-style: normal; font-variant: normal; list-style-type: disc; margin-left: -12.75pt; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Product-Led Evolution:<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Support our transition to a product-led HR model, ensuring new system designs are intuitive and meet the needs of our people.</li><li dir="ltr" style="font-family: Arial, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(0, 0, 0);font-style: normal; font-variant: normal; list-style-type: disc; margin-left: -12.75pt; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Stakeholder & Supplier Partnership:<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Build strong, collaborative relationships with internal teams and third-party partners to ensure collective accountability and success.</li><li dir="ltr" style="font-family: Arial, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(0, 0, 0);font-style: normal; font-variant: normal; list-style-type: disc; margin-left: -12.75pt; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Evidence-Based Improvement:<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Establish clear metrics and use a "continued listening" strategy to guide our progress and inform future decisions.</li></ul><h3 dir="ltr" style="line-height: 1.38; margin-bottom: 6pt; margin-top: 12pt;"><span style="font-family: "Google Sans", sans-serif; font-size: 14pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">About You</h3><span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You are a project management professional who thrives on creating positive change. You are comfortable navigating the early stages of improving our Colleague Experience. You are comfortable with being involved in the details to ensure high-quality delivery.<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Your Experience & Skills:<ul style="margin-bottom: 0px; margin-top: 0px;"><li dir="ltr" style="font-family: Arial, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(0, 0, 0);font-style: normal; font-variant: normal; list-style-type: disc; margin-left: -12.75pt; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The Essentials:<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> A proven track record in HR Project Management and delivering complex initiatives. You will ideally have a good understanding of the colleague lifecycle or developing people cultures and are proficient with modern project tools.</li><li dir="ltr" style="font-family: Arial, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(0, 0, 0);font-style: normal; font-variant: normal; list-style-type: disc; margin-left: -12.75pt; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Delivery Focused:<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> You excel at turning a broad vision into a clear, deliverable plan and use data to support your recommendations and measure outcomes.</li><li dir="ltr" style="font-family: Arial, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(0, 0, 0);font-style: normal; font-variant: normal; list-style-type: disc; margin-left: -12.75pt; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Relationship Focus:<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> You are a skilled communicator, able to build trust across different functions and guide stakeholders toward shared goals.</li><li dir="ltr" style="font-family: Arial, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(0, 0, 0);font-style: normal; font-variant: normal; list-style-type: disc; margin-left: -12.75pt; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">How you work:<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Naturally curious about the business, making connections and improving ways of working. Personable and has a can do approach to tasks. Someone who is collaborative, open minded and tenacious. Being naturally solutions focused and dedicated to achieving great outcomes for our people.</li></ul><h3 dir="ltr" style="line-height: 1.38; margin-bottom: 6pt; margin-top: 12pt;"><span style="font-family: "Google Sans", sans-serif; font-size: 14pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Why Join Us?</h3><span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">A Culture Where You Belong <span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We’re proud of our inclusive culture—it’s a place where everyone feels at home. We welcome fresh ideas and pair an ambitious, can-do spirit with genuine humility. We have each other’s backs and ensure every voice is heard; that’s how we all thrive. We care about doing what’s right for our people just as much as we do for our customers, our communities, and the planet.<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Your Growth, Our Support<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Whatever you want to achieve in your career, we’re here to help you reach it. We’ll empower you to make the most of your talents in a space where you are truly valued. By providing the support you need to excel at work and the flexibility to make life work for you, we offer a career that doesn’t put your life on hold.<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Rewarding Your Contribution <span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We offer a competitive benefits package designed to support your finances, your health, and your future:<ul style="margin-bottom: 0px; margin-top: 0px;"><li dir="ltr" style="font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(62, 62, 62);font-style: normal; font-variant: normal; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Financial Wellbeing:<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Competitive bonus, Save-As-You-Earn scheme, and an enhanced contributory pension.</li><li dir="ltr" style="font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(62, 62, 62);font-style: normal; font-variant: normal; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Health & Protection: <span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Private Medical cover and Life Assurance.</li><li dir="ltr" style="font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(62, 62, 62);font-style: normal; font-variant: normal; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Discounts & Perks: <span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Generous colleague discount plus a savings platform offering cashback at numerous retailers, gym memberships, and a Cycle to Work scheme.</li></ul><span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 700; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">At Wickes, you can be yourself, do your best work, and make a positive difference every day<span style="font-family: "Google Sans", sans-serif; font-size: 11pt; font-weight: 400; color: rgb(31, 31, 31);font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.

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