<div class="earcuposdescription"><div class="earcuposdescriptiontitle">About IT Operations at Holland &amp; Barrett</div><div class="earcuposdescriptionnote"><p><strong>About Holland &amp; Barrett</strong></p><p>For over 150 years, we've been helping people take control of their health and wellness. Our purpose is simple: to make health and wellness a way of life for everyone. We combine science, expertise and care to help people add quality years to life.</p><p>At Holland &amp; Barrett, we're building smarter, simpler ways to work. As our Tooling and Automation Engineer, you'll help teams move faster, collaborate better and deliver great service by designing automation that genuinely makes a difference.</p><p>You'll translate business needs into practical, scalable tooling solutions – combining Atlassian expertise with modern automation platforms to improve workflows across Technology and beyond.</p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Role</div><div class="earcuposdescriptionnote"><h2><span style="font-size: 11pt;"><strong>What You'll Be Doing</strong></span></h2><ul><li>Administer and optimise Jira Software and Jira Service Management</li><li>Design, build and maintain workflows, screens, issue types, schemes and permission models</li><li>Own Jira Automation rules (complex, scalable, maintainable)</li><li>Improve ITSM workflows (incident, problem, change, request)</li><li>Improve engineering workflows (scrum, kanban, release management)</li><li>Maintain clean project structures and governance standards</li><li>Build dashboards and reporting that leadership actually uses</li><li>Integrate Jira with tools such as Slack, CI/CD pipelines and Microsoft 365</li><li>Support teams with onboarding, best practice and troubleshooting</li><li>Continuously refactor and simplify the Atlassian environment</li><li>Own and develop Jira Assets (CMDB) — structure, object schemas, automation, governance</li></ul><p><br><strong>Location : </strong>Hybrid working with occasional travel to our London or Nuneaton hub for collaboration sessions and key meetings.</p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Person</div><div class="earcuposdescriptionnote"><h2><span style="font-size: 11pt;"><strong>What We're Really Looking For</strong></span></h2><ul><li>Strong hands-on Jira admin experience (Cloud preferred)</li><li>Deep Jira Service Management knowledge</li><li>Confident with complex workflow design</li><li>Strong Jira Automation capability</li><li>Experience managing permission schemes and governance models</li><li>Comfortable working with REST APIs, JSON and basic scripting</li><li>Understands Agile and ITSM environments in practice, not just theory</li><li>Opinionated about good tooling hygiene</li><li>Pragmatic, fast and solution-focused</li><li>Real experience implementing and maintaining Jira Assets (CMDB)</li></ul><p>Bonus if you've:</p><ul><li>Cleaned up Jira instances before</li><li>Led a Jira consolidation or migration</li><li>Integrated Jira into Slack or CI/CD workflows</li></ul></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">Benefits</div><div class="earcuposdescriptionnote"><p><strong>Benefits</strong></p><p>We want you to feel supported in every part of your life.</p><p><strong>Holidays</strong></p><ul><li>33 days, including bank holidays</li><li>Holiday purchase scheme</li></ul><p><strong>Health &amp; Wellbeing</strong></p><ul><li>24/7 Virtual GP access</li><li>Private medical insurance – single cover</li><li>Annual free at-home health testing kit</li><li>Access to our Employee Assistance Programme and Mental Health First Aiders</li></ul><p><strong>Financial Wellbeing</strong></p><ul><li>Workplace pension with employer contribution</li><li>Life assurance (2x salary, after 6 months' service)</li></ul><p><strong>Reward</strong></p><ul><li>£50 colleague product allowance on Holland &amp; Barrett products</li></ul><p><strong>Lifestyle &amp; Everyday Benefits</strong></p><ul><li>25% colleague discount, in store and online with free delivery</li><li>Free Wellhub membership</li><li>Cycle to Work scheme</li><li>Access to cashback and retailer discounts</li></ul><p><strong>Inclusion &amp; accessibility statement</strong></p><p>We're committed to building a workplace where everyone feels valued, respected and able to thrive. Every journey is different, and we welcome applications from people of all backgrounds and experiences.</p><p>If you need any adjustments during the recruitment process, please let us know — we're here to support you.</p><p>#LI-Hybrid #LI-CM1</p><p>&nbsp;</p></div></div>