Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

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 We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

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 Department UK Retail Employment Type Permanent - Full Time Location Berwick - Management (BUT) Workplace type Onsite Compensation £12.82 / hour Key Responsibilities Leadership & Team Development:

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 • Foster a collaborative and supportive team environment, uniting colleagues around shared goals.

• Drive continuous growth by coaching, training, and mentoring your team.

• Keep your team informed and engaged through clear, open communication.

• Empower your team with up-to-date product knowledge to meet customer needs confidently.

 Operational Excellence:

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 • Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.

• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.

• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.

• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

 Sales & Performance:

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 • Motivate your team to meet and exceed sales targets and KPIs.

• Identify growth opportunities for team members and suggest strategies for their development.

 Customer Experience:

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 • Set the standard for exceptional customer service and ensure it’s delivered consistently.

• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.

• Represent the Mountain Warehouse brand with enthusiasm and professionalism.

• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

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 We would love to meet someone who is • Passionate about delivering outstanding customer service.

• A confident and reliable motivator, with a talent for inspiring others.

• Experienced in all areas of retail, from stock control to visual merchandising.

• A strong communicator who can engage at all levels and provide constructive feedback.

• Proactive and results-driven, with a track record of setting and achieving goals.

• Approachable, trustworthy, and a natural team player.

• Skilled at problem-solving within company guidelines and policies.

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 What's in it for you? • Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary 

• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance 

• 28 days annual leave, including Bank Holidays 

• Access to Employee Assistance Programme, and a Colleague Hardship Scheme 

• Generous Colleague Referral Incentive 

• Auto-enrolment Pension scheme 

• A stable, successful and supported environment 

• Length of service awards 

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 You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!