Job description
<div class="external-paneltrix-content external-paneltrix-content--colored external-paneltrix-content--lead-in" id="external-jobs-show-description"><script type="application/json" id="js-react-on-rails-context">{"railsEnv":"production","inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","rorVersion":"13.0.2","rorPro":false,"href":"https://careers.elemis.com/en/postings/1c2a65aa-60a4-4da5-90cc-5986b104d756","location":"/en/postings/1c2a65aa-60a4-4da5-90cc-5986b104d756","scheme":"https","host":"careers.elemis.com","port":null,"pathname":"/en/postings/1c2a65aa-60a4-4da5-90cc-5986b104d756","search":null,"httpAcceptLanguage":"en-US,en;q=0.9","serverSide":false}</script><div id="External::Careerspage::Renderrichtrixcontent-react-component-fac0a4ae-5464-4f07-93a3-c8404c5294aa"><div><div><!--block--><strong><br>At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.<br></strong><br></div><div><!--block--><strong>Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual.<br></strong><br></div><div><!--block--><strong>As a Skincare Specialist, you’ll be an ambassador for ELEMIS—bringing our sensorial, results‑driven skincare to life for every customer. You’ll enjoy creating genuine connections, delivering exceptional service, and shaping memorable treatment experiences that reflect our commitment to care, quality, and inclusivity.<br></strong><br></div><div><!--block--><strong>Contract Type:</strong> Permanent<br><strong>Weekly Hours: 22.5</strong> hours across 3 days - flexibility required</div></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-fac0a4ae-5464-4f07-93a3-c8404c5294aa">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003e\u003cbr\u003eAt ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eOur award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual.\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eAs a Skincare Specialist, you’ll be an ambassador for ELEMIS—bringing our sensorial, results‑driven skincare to life for every customer. 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class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile"><dt class="pinpoint-job-sidebar--department">Department</dt><dd class="pinpoint-job-sidebar--department">Retail</dd><dt class="pinpoint-job-sidebar--employmenttype">Employment Type</dt><dd class="pinpoint-job-sidebar--employmenttype">Permanent - Part Time</dd><dt class="pinpoint-job-sidebar--location">Location</dt><dd class="pinpoint-job-sidebar--location">John Lewis, Edinburgh</dd><dt class="pinpoint-job-sidebar--workplace-type">Workplace type</dt><dd class="pinpoint-job-sidebar--workplace-type">Onsite</dd></dl><h2 class="external-panelheading" id="responsibilities-heading">What Will You Do?</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="responsibilities-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-d22b640b-0056-43d1-a1b9-5005a2c5bf1f"><div><div><!--block--><strong>Sales</strong></div><ul><li><!--block-->Achieve and exceed individual retail sales targets through a refined, customer‑centric approach.</li><li><!--block-->Create personalised relationships by delivering personalised consultations and sensorial product experiences that embody the ELEMIS standard of luxury, care, and expertise.</li></ul><div><!--block--><br></div><div><!--block--><strong>Customer Service</strong></div><ul><li><!--block-->Deliver personalised, high‑quality treatments with professionalism and care—creating memorable experiences that encourage clients to return again and again.</li><li><!--block-->Recommend the most suitable products and treatments based on each client’s unique needs, always ensuring safety and consideration of any medical contraindications.</li><li><!--block-->Take pride in maintaining an immaculate Elemis counter and treatment space, ensuring every area reflects our commitment to cleanliness, hygiene and exceptional presentation.</li><li><!--block-->Provide exceptional customer service at every touchpoint, resolving any concerns with confidence and professionalism while partnering with the Account Management Team when needed.</li><li><!--block-->Handle all client information with complete discretion—maintaining strict confidentiality and safeguarding sensitive details at all times.</li></ul></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-d22b640b-0056-43d1-a1b9-5005a2c5bf1f">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eSales\u003c/strong\u003e\n\u003c/div\u003e\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eAchieve and exceed individual retail sales targets through a refined, customer‑centric approach.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eCreate personalised relationships by delivering personalised consultations and sensorial product experiences that embody the ELEMIS standard of luxury, care, and expertise.\u003c/li\u003e\n\u003c/ul\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eCustomer Service\u003c/strong\u003e\n\u003c/div\u003e\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eDeliver personalised, high‑quality treatments with professionalism and care—creating memorable experiences that encourage clients to return again and again.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eRecommend the most suitable products and treatments based on each client’s unique needs, always ensuring safety and consideration of any medical contraindications.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eTake pride in maintaining an immaculate Elemis counter and treatment space, ensuring every area reflects our commitment to cleanliness, hygiene and exceptional presentation.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eProvide exceptional customer service at every 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times.\u003c/li\u003e\n\u003c/ul\u003e","featureFlags":{"jobtemplates":"enabled"},"companySettings":{"editofferbeforesend":true,"facebookadvert":false,"bulkdownload":false,"movetohiredonofferacceptance":true,"bulkemailjobseekers":false,"workflowautomation":true,"jobrequisitionmanagement":true,"essentialcookiesonly":false,"usecompanyfromaddress":true,"semiprivatecomments":true,"additionalstatuses":true,"multiplecompanythemes":false,"strictofccpcompliance":false,"groupedjobs":false,"movetoanyjob":false,"removelogofromemailtemplate":false,"candidatejobpreferences":false,"automaticallyrejectreferrals":false,"indeedfeedstages":false,"variablesignoffsignatories":false,"reactselectonexternaljobs":false,"monitorwithrum":false,"restrictedcronofyoauthscope":false,"applicationnationalidentifiers":false,"allowinactivestructures":false,"visibleotherapplications":false,"alloweditingjobrequisitionfields":false,"multiplejobpostings":false,"maxapplications":false,"groupinterviews":false,"createrequisitionsforexistingjobs":true,"teamrejectionnotification":false,"sendpdfcopyofapplication":false,"disableindeedfeed":false,"vonqv2":true,"redirecttocustomsubdomain":true,"addccandbcctoemail":false,"allowcreatingcompanyteams":false,"manuallysendoffers":false,"privatecalendarevents":true,"candidatedetailsinofferheader":false,"showdateinofferheader":true,"showjobseekersinallcandidates":false,"talentpipeline":true,"anonymousscreening":true,"candidatesurveys":true,"taskmanagement":true,"offermanagement":true,"referralmanagement":true,"advancedreporting":true,"allowcoverletters":false,"locationcitystate":false,"deireports":false,"accessibledateandphone":false,"internshipprogramme":false,"stagevisibilities":false,"onboardingv2":false,"limitonboardingtohiredcandidates":false,"personaldetailsautoupdate":true,"groupassessments":false,"enforceallofferfieldsrequired":false,"customjobpostinglocations":false,"offersplitting":false,"downloadpdfapplication":false,"workflowautomationv2":true,"disablecookiedialog":false,"linkedinjobpostings":false,"talentpipelinev2":true,"requireheadcount":false,"onboardingv1":true,"skills":true,"careerssitebuilderv2":false,"extramonitoringforautomations":false,"docusignlogging":false,"enablecronofyeventdeletiontracking":false,"allowmydatadeletion":true,"editsentoffers":false,"scorecardsummary":true,"customfieldoptionlabels":false,"positionmanagement":false,"masterjobapplicationsview":false,"showallcandidatesindex":true,"structuredsections":true,"linkedinrsc":true,"usefallbacksignoffworkflows":false,"reportonlycsp":false,"basicconsentmanagement":false,"conditionalcustomfields":true,"allowbulkpool":false,"enforcealloffersalaryfield":false,"allowedemailsuffixesonlyforinternaljobs":false,"autotranslate":false,"careerssiteformcaptchas":false,"premiumworkflowautomations":false,"offerretractednotification":false,"approvallists":false,"showcompensationbydefault":true,"recruitmentagencies":true,"canskipsignoffstage":false,"redirecttocopiedobject":false,"redirectmovedjobtocopiedobject":false,"hidediscardedeqtemplatesinreports":true,"externalrecruiters":true,"recruitmentagencylocationmatching":false,"onboardingv2turbocharger":false,"radiussearch":false,"editsentoffersallfields":false,"managecommunicationpreferences":true,"monitorsaml":false,"approvalworkflowlogging":false,"alternativesamlclaimidentifier":false,"additionalpermissions":false,"integrationplugins":false,"disablepublichiringprofiles":false,"candidatecustomfields":false,"indeedthemesourcename":false,"postmarkeventmonitoring":false,"stagedatesinexternalapplication":false,"onboardingdashboardstagestepownership":true,"onboardingv2enforcejobvisibilities":false,"referencechecking":false,"bulkcsvediting":false,"filledtab":false,"removeemailfooter":false,"rejectallotherapplications":false,"removecomptimeunitonoffer":false,"signoffspecificityv2":false,"alwayssendnotifications":false,"onboardingdocumenttemplates":true,"referralsusernotificationdefaults":false,"emailopentracking":true,"emaillinktracking":true,"createcachedjobandstagevisibilities":false,"cachedjobandstagevisibilities":false,"notifyinterestedcandidates":false,"hidecvdownload":false,"hideindividualconnect":false,"statefilters":true,"offerpacks":false,"disallowpersonalrefereeemails":false,"googleanalyticsenabled":false,"youtubecookiemanagement":false,"restrictjobvisibility":false,"indeedusesharedclientid":true,"onboardingv2backgroundcheckneedreviewoptout":true,"candeletescorecards":false,"referencecheckingreviewforms":false,"indeeddispositionsync":true,"onboardingv2progresstrackerupdates":true,"jobpostingaddress":false,"onboardingv2reporting":true,"sendrescheduledinterviewcancellationevents":false,"editablequestionanswers":false,"customisablecolumns":true,"careerssitechatbot":false,"careerspageaiauditor":false,"clientsidejobpostingfiltering":false,"aicustomfields":true,"delayessentialcookiesetting":false,"documenttemplatesmultiplesigners":false,"careerssitechatbotvoiceprompts":false,"disablewillUpdateUrl":false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class="external-panelheading" id="skills-heading">The Perfect Candidate:</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="skills-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-54552ca6-44ab-4d50-9d1a-6bf61af0f91c"><div><ul><li><!--block-->Beauty Therapy qualification to NVQ level 2 minimum (or equivalent)</li><li><!--block-->CIDESCO certificate highly desirable</li><li><!--block-->Experience within a similar retail or beauty role</li><li><!--block-->Exceptional customer service skills</li><li><!--block-->Comfortable working to & achieving targets & KPI's</li><li><!--block-->Practical work experience in conducting treatments </li></ul></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" 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class="external-panelheading" id="benefits-heading">What We Offer You!</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="benefits-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-bd9cb2ae-cc7d-448e-bb3f-ac07ee2f844d"><div><ul><li><!--block-->Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)</li><li><!--block-->Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more</li><li><!--block-->Generous Holiday Allowance, increasing with length of service</li><li><!--block-->Company Pension Scheme</li><li><!--block-->Employee Assistance Programme for all Associates and their families</li><li><!--block-->Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards</li><li><!--block-->Much, much more!</li></ul><div><!--block-->Some benefit eligibility is based on length of service or contract type</div></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-bd9cb2ae-cc7d-448e-bb3f-ac07ee2f844d">{"htmlString":"\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eGenerous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eExcellent well-being policies including enhanced Maternity \u0026amp; Paternity policies, Income Protection, Life Assurance and more\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eGenerous Holiday Allowance, increasing with length of service\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eCompany Pension 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lfilters":true,"multiplevideointerviewprovidersupport":false,"instantimpactclient":false,"autofillofferfieldsfromjobfields":false,"newworkflowautomationpricing":true,"googletranslatewidget":false,"referencecheckingpaused":false,"determineinterviewhost":false,"chatbotapplicationflow":false,"experimentalparallelreportgeneration":false,"indeedjobpostingsapi":true,"willopinpointvideointerviewing":false,"bulkactionsopenstages":true,"senddailyremindersforonboardingstages":true,"savedviewsopenstages":true,"onboardingprocessstepdeadlockhandlers":false,"automaticassignmenttoonboardingimprovements":true,"interviewinviterestriction":false,"includeopendateonjobspage":false,"waypointlogging":false,"multiplequestioncollections":false,"updatedrequisitionscards":false,"integeraicustomfields":true,"onboardingv2notificationcandidatemessages":false,"newcustomfieldreportingfilters":true,"approvalworkflowsadditionalinformation":false,"onboardingv2assignedstepnotifications":false,"onboardingnotifycandidateonteammemberstagecompletion":false,"onboardingv2startdatechangereasons":true,"displayteammemberstagesinonboardingcandidateportal":false,"showapikeysonce":false,"reportemptynotemptyoperators":true,"whitelabelledcertncentricbackgroundchecks":false,"hybridinterviews":true,"newconferencingproviderux":false,"marinecvparsing":false,"stagegroupvisibilities":false,"automaticsftpreportencryption":false,"filterreportsbycandidatecurrentstage":true,"useplanetscaleoptimizedcandidatequeries":false,"videointerviewwillopaused":false,"inferredanswers":false,"referencecheckingtimebased":true,"aicriteriascore":true,"upsellreferencechecking":false,"zincpollingprocessonboardinganswers":false,"displayapprovalstatus":true,"noreplyemails":false,"showpinpointcreditsmessaging":false,"cvredaction":true,"cvparsing":true,"emailtemplatetableview":false,"apilogging":true,"apiredesign":true,"facebookadvertexcludeinstagram":false,"whitelabelledbackgroundchecksmsp":false,"disablereferralusernotifications":false,"allowdeifieldsinbulkapplicationupload":false,"whitelabelledbackgroundchecksmspuat":false,"mergeattachmentstopdf":false,"overridingjobaccess":false,"candidatecopilot":false,"candidateassessmentworkflowautomationtrigger":false,"refreshcsrftokenbeforeapplicationsubmit":false,"pinpointcheckspaused":false,"onboardingcandidateviewerrole":false,"wismcachedonboardingapplication":false,"manuallyaddedcandidatesrequiredquestions":false,"wismmetricstracking":false,"usechunkedreportfiltering":false,"onboardingcommentnotificationrouting":false,"restrictonboardingcandidatecommentvisibility":false,"enforcetwofactorauthentication":false},"enabledLocaleKeys":["en"],"userRoles":null,"onboardingSettings":{"isOnboardingEnabled":true}}</script></div><h2 class="external-panelheading" id="about-heading">About ELEMIS</h2><div class="external-paneltrix-content external-panel_trix-content--colored" id="about-body"><div><strong>We’re Committed to Belonging.</strong><br><br>At ELEMIS, we believe beauty begins with diversity. We celebrate individuality and strive to create an environment where everyone feels welcome, respected, and empowered to thrive. No matter your background, identity, or experience, your unique perspective matters to us. Together, we’re building a culture that reflects the world we serve - because when we include everyone, we create something truly beautiful. </div></div><div class="frow frow--centered-column mar-t-8 mar-t-md-14" id="external-jobs-show-apply-now"><a class="external-button external-button--theme-highlight theme-highlight-background-color-ie-override theme-highlight-border-color-ie-override" href="/en/postings/1c2a65aa-60a4-4da5-90cc-5986b104d756/applications/new">Apply Now</a></div>
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