<!-- Introduction --><div class="feature-text"><h2> Your new role</h2><p>We're looking for a friendly and skilled Service Manager to join our team. This role is all about making sure our customers are happy by solving their in-warranty furniture issues right in their homes. You'll be the face of DFS, delivering great service and ensuring customers’ much-loved furniture is back to looking its best.</p></div><!-- Responsibilities --><div><h3>What you'll be doing</h3><ul><li><p>Visiting customers to assess and resolve issues, focusing on a 'right-first-time' fix.</p></li><li><p>Conducting high-quality repairs and refinishing on various furniture parts, including leather, upholstery, wooden surfaces, frames, and recliner mechanisms.</p></li><li><p>Preparing thoroughly for each visit by reviewing cases and making sure you have the right parts, tools, and supplies.</p></li><li><p>Treating every home and customer with the utmost respect and care, always operating safely and efficiently.</p></li><li><p>Keeping open and effective communication with customers, responding quickly to any enquiries.</p></li><li><p>Managing your stock levels in your service vehicle and keeping accurate records, including mileage.</p></li><li><p>Making commercial decisions and handling escalated issues with integrity.</p></li></ul></div><!-- Ideal Candidate --><div><h3>The role is for you if...</h3><ul><li><p>You have excellent presentation and people skills - a real knack for building positive relationships.</p></li><li><p>You are great at planning, organising their own schedule, and making smart commercial decisions.</p></li><li><p>You have the ability to diagnose and fix faults on various types of furniture (repair skills and experience with furniture build/repair are a big advantage, but if you’re great with tools we can train you too!).</p></li><li><p>You naturally focus on customer satisfaction, aiming for great results and continuous improvement.</p></li><li><p>You are dedicated to compliance, including health and safety, and maintaining the company vehicle to high standards.</p></li><li><p>You are comfortable with occasional travel and overnight stays to support other areas of the business.</p></li></ul></div><!-- Package Description --><div><h3>About DFS</h3><p>As a Retail Sales Advisor at DFS, you are the heartbeat of our store, greeting customers and guiding them to help them find their thing, be it a sofa, a bed or those little finishing touches that make their house a home. With your passion for great service and love for our products, you’ll bring comfort and joy into every customer’s home.</p><p>We extend a warm welcome to everyone, weaving together a range of voices and perspectives to create a truly inclusive culture. As we strive to build a workplace that better reflects the diverse communities we serve, we encourage applications from under-represented groups. At DFS Group, we’re not just a place where everyone is welcome - we’re a place where everyone truly belongs.</p></div><!-- About the Company --><div><h3>DFS Benefits</h3><ul><li>Excellent Salary</li><li>A huge 30% colleague discount, plus 15% friends &amp; family discount across our Group (DFS, Sofology, Dwell)</li><li>Generous holiday allowance – the time you need to rest and relax and the longer you’re with us, the more time you’ll get! Opportunity to purchase additional holidays each year!&nbsp;</li><li>Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member</li><li>Access to a range of high street &amp; online discounts from: Sainsbury’s, ASOS, Currys PC World, IKEA, John Lewis and more.&nbsp;</li><li>Discounted Gym and Cinema memberships to help you unwind</li><li>Group Pension Scheme</li><li>Group Sharesave Scheme</li><li>Life Assurance &amp; Company Sick Pay&nbsp;</li></ul><p>&nbsp; &nbsp;</p></div><!-- Apply Button --><a href="https://apply.dfscareers.co.uk/members/?j=3170&amp;lang=en&amp;" class="btn btn-apply apply_bottom">Apply<i class="fas fa-chevron-right"></i></a>