<div><div style=""><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Join the Team at Wickes as a Service Centre Coordinator!&nbsp;</strong></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Are you a proactive problem-solver with a passion for delivering top-tier customer service? Wickes is looking for a Service Centre Coordinator to help us "do it right" for our customers.</font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>The Role</strong></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">As a Service Centre Coordinator, you will be at the heart of our installation service, ensuring every customer and installer journey is a success. You’ll act as a vital link between internal teams, external customers, third-party suppliers, and our distribution network.</font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>What You’ll Be Doing:</strong></font></div><div><ul><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Effective Communication:</strong> Keeping all stakeholders informed throughout the order and installation process.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Action Planning:</strong> Allocating corrective action requests promptly to meet targets and providing expert advice for work completion.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Operational Excellence: </strong>Coordinating with submitters to ensure stock is delivered on time and managing any replacement items as needed.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Detailed Tracking:</strong> Maintaining accurate records in our central database (FSM) and reporting on progress to management.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Problem Resolution:</strong> Resolving payment queries and minimizing delays by working collaboratively with colleagues to meet completion dates.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Continuous Improvement: </strong>Attending regular review meetings to help refine our processes and enhance the service we provide.</font></li></ul></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Who We’re Looking For:</strong></font></div><div><ul><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Experience:</strong> You have worked in the services sector or a similar high-quality customer service role within the last 18 months.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Skills: </strong>You possess strong literacy and numeracy skills, excellent organisation, and the ability to manage multiple tasks under pressure.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Tech-Savvy: </strong>You are comfortable working with multiple IT systems; experience with Google platforms (Sheets, Docs) and basic Excel reporting is a plus.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Mindset: </strong>You take ownership of your work, use your initiative to solve problems, and bring a positive, "can-do" attitude to the team.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Values:</strong> You are reliable, respectful, and eager to learn and improve every day.</font></li></ul></div><div><font size="2" face="Arial, Helvetica, sans-serif" color="#222222"><div><strong>What can we offer you?</strong></div><div><br></div><div>You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.&nbsp;</div><div>We’ll also equip you with a benefits package that includes:&nbsp;</div><div><ul><li>Competitive bonus</li><li>Save-as-you-earn scheme</li><li>Private Medical and Life Assurance</li><li>Enhanced contributory pension scheme&nbsp;</li><li>Colleague discount&nbsp;</li><li>Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme</li></ul></div><div>Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education &amp; loans, and access to parental, menopause and fertility support.&nbsp;</div><div><br></div><div>By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.</div><div><br></div><div><strong>About Us:&nbsp;</strong></div><div>Wickes is a multi-channel retailer operating in the home improvement market.&nbsp; With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.&nbsp; But it is our culture that is considered our best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.</div></font></div></div></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);"><br></span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);">Please contact us&nbsp;</span><a href="https://www.wickescareers.co.uk/reasonable-adjustments" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.wickescareers.co.uk/reasonable-adjustments&amp;source=gmail&amp;ust=1665218416227000&amp;usg=AOvVaw2727RLDdu25CVf4RaodB8R" style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(17, 85, 204);">here</a><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);">&nbsp;if you require any adjustments within the application process.&nbsp; If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note,&nbsp;this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form.</span></div>