<div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">We are recruiting for two Service Centre Coordinators to join our team for a period of 9 months. The purpose of these roles will be to effectively deliver the end-to-end operational processes within the Installer Operational Support team, achieving agreed SLAs, to support our customers, installer network and installation teams.</font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">This is a hybrid role with the expectation to be on site Tuesday, Wednesday and Thursdays. The working hours are standard 8:30-5:30 Mon - Fri but we also offer flexible shifts as well (7-4 or 7:30-4:30) which are generally shared across the team each week.</font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Key Responsibilities:</strong></font></div><div style=""><ul><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Complete all daily assigned tasks, following the agreed processes and within agreed SLAs, including, but not limited to, allocations of orders, approval of completion notes and compliance, waste bookings and installer account maintenance.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Ensure any manual allocations are completed within SLAs to ensure minimal disruption to the customer journey and within the agreed weeks to support delivered sales.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Respond to any queries received from internal and external stakeholders within agreed SLAs and support them to achieve a resolution.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Liaise with colleagues and stakeholders at key points in the process where further support is required to achieve a resolution to ensure there are no delays, achieving individual targets and departmental service level agreements via work queues.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Ensure that close attention to detail is maintained to uphold the accuracy of all payments, deductions and work queues and ensure there is an accurate audit trail for all actions completed.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Manage workload to ensure work queues are actioned in priority order, focusing on tasks which directly impact customers and installers first, supporting other team members where required.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Support colleagues within Installer Development to recruit Wickes Approved Installers, ensuring compliance with legal and health and safety requirements at all times.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Attend regular service review meetings focused on continuous improvement across the department and challenging process efficiency by identifying where potential reviews are required and suggesting ideas to improve the service.</font></li></ul></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>What are we looking for:</strong></font></div><div style=""><ul><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Worked within the Installation / Services Sector during or within a similar role.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Knowledge of basic reporting, including Excel.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Google related platforms, e.g Sheets, Docs, Slides, Forms.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Proven track record of working in the delivery of high-quality service.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Ability to work collaboratively in a fast-changing and flexible environment.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Working across multiple IT systems.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Using own initiative, working at pace to tight deadlines.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Working across different teams and understanding a variety of roles and responsibilities.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Taking ownership of own streams whilst demonstrating flexibility when required.</font></li></ul></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>What can we offer you?</strong></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.</font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">We’ll also equip you with a benefits package that includes:</font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><ul><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Competitive bonus (2027 period)</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Contributory pension scheme</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Colleague discount&nbsp;</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme.</font></li></ul></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education &amp; loans, and access to parental, menopause and fertility support.&nbsp;</font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.&nbsp;</font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>About Us:&nbsp;</strong></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.&nbsp;</font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">But it is the Wickes’ culture that we are really proud of as it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.</font></div><div style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);"><br></div></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);"><br></span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);"><br></span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);">Vacancy Reference #</span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);"><br></span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);">Please contact us&nbsp;</span><a href="https://www.wickescareers.co.uk/reasonable-adjustments" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.wickescareers.co.uk/reasonable-adjustments&amp;source=gmail&amp;ust=1665218416227000&amp;usg=AOvVaw2727RLDdu25CVf4RaodB8R" style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(17, 85, 204);">here</a><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);">&nbsp;if you require any adjustments within the application process.&nbsp; If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note,&nbsp;this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form.</span></div>