<p><strong>This role is based in Orpington, Kent for 4 days a week.</strong></p> <p>&nbsp;</p> <p><strong>The Engine Behind Our B2B Success</strong></p> <p>Tapi Smart Flooring Solutions is the Business-to-Business division of Tapi Carpets &amp; Floors, delivering nationwide flooring solutions to social housing providers, developers, contractors and commercial partners across the UK .</p> <p>As our B2B partnerships continue to grow, we are looking for a highly organised and proactive Sales Support Executive to manage the end-to-end coordination of B2B client orders and requests .</p> <p>This is a pivotal role within the team — ensuring seamless communication between clients, stores and internal stakeholders nationwide.</p> <h2><strong>The Role</strong></h2> <p>As Sales Support Executive, you will act as the central operational hub for our B2B clients .</p> <p>You will:</p> <ul> <li><p>Manage B2B client requests and orders from initial enquiry through to successful delivery</p> </li> <li><p>Serve as the primary office-based point of contact for client queries</p> </li> <li><p>Collaborate closely with Tapi stores nationwide to ensure operational excellence</p> </li> <li><p>Liaise with store teams on B2B-related queries and provide clear guidance</p> </li> <li><p>Maintain accurate records of client interactions and orders within CRM and systems</p> </li> <li><p>Proactively identify and resolve issues affecting client satisfaction</p> </li> <li><p>Support the sales team with account set-up and administrative tasks</p> </li> </ul> <p>This is a fantastic opportunity for someone who enjoys operational coordination, stakeholder management and delivering exceptional B2B client service.</p> <h2><strong>What We’re Looking For</strong></h2> <p>We’re seeking someone who brings:</p> <ul> <li><p>Experience in Sales Support, B2B Customer Service or Account Management</p> </li> <li><p>Strong organisational skills and exceptional attention to detail</p> </li> <li><p>The ability to manage multiple orders and priorities simultaneously</p> </li> <li><p>Excellent written and verbal communication skills</p> </li> <li><p>Experience using CRM systems and Microsoft Office</p> </li> <li><p>A proactive, solution-focused mindset</p> </li> <li><p>Confidence building positive relationships with both internal teams and external clients</p> </li> </ul> <p>Experience within construction, property, retail operations or multi-site environments would be beneficial.</p> <h2><strong>Why Join Tapi Smart Flooring Solutions?</strong></h2> <p>You’ll be joining a collaborative and ambitious B2B team at a pivotal stage of growth.</p> <p>We offer:</p> <ul> <li><p>A dynamic B2B sales environment with national exposure</p> </li> <li><p>A supportive and collaborative team culture</p> </li> <li><p>The opportunity to build valuable commercial experience within a growing division</p> </li> <li><p>Potential future development opportunities within the wider Tapi network</p> </li> </ul> <p>If you thrive in a fast-paced, detail-driven environment and enjoy being the operational backbone of a growing sales function, we would love to hear from you.</p> <p>&nbsp;</p> <p><em>Tapi Carpets &amp; Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.</em></p> <p>&nbsp;</p> <p><em>INDHP</em></p> <p>&nbsp; <br>&nbsp;</p>