Operations Manager - Service Delivery

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YMCA Mansfield

£53,974

March 17, 2026

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Job description

<div data-v-0e62ab25="" class="flex xs12"><div data-v-0e62ab25="">At YMCA Robin Hood Group, we create safe, supportive, and empowering spaces for children, young people, and vulnerable adults. Our Supported Housing service is central to this mission. We believe everyone deserves a safe place to live, and we work diligently to ensure that those experiencing or at risk of homelessness have high-quality, secure accommodation and the supportive relationships they need to thrive. Our Supported Housing team provides person-centred accommodation to young people and vulnerable adults across Nottingham and the surrounding areas, including Ashfield, Mansfield, Worksop, and Goole. In our commitment to continuously enhance our practices, provide a voice to our young people, and establish a culture of excellence across our Supported Housing service, we are seeking a Housing Operations Manager to oversee Service Delivery for the Supported Housing Department in the Northern region. 🌱 The Opportunity: Housing Operations Manager  As the Housing Operations Manager, you will be accountable for the service delivery and performance of our accommodation services across Ashfield, Mansfield, Worksop, and Goole. Your role will involve meeting and achieving a range of regulated quality assurance standards, including Ofsted and Regulated Housing standards. You will lead service delivery teams, ensuring they provide effective tenancy support and achieve key performance metrics. As our new Operations Manager, you will:<ul type="disc"><li>Lead and manage teams to ensure optimal outcomes for our Residents.</li><li>Oversee stakeholder relationships and develop strategic partnerships with internal and external organisations.</li><li>Facilitate resident involvement in decision-making processes and enhance engagement to drive positive outcomes.</li><li>Manage departmental budgets, forecasting, and financial sustainability to maximise income and minimise voids.</li></ul> 💡 About You – Who We’re Looking For If you are an experienced Manager within supported accommodation (adult or child) seeking a new opportunity within a not-for-profit operator, this could be an excellent step for you. If you are looking for a role where you can combine compassion with compliance and leverage your wealth of relevant experience to empower our staff teams, this could be your ideal next role. If you wish to join a team led by strong leaders who share your passion for making a difference, look no further. Our leadership team will welcome you and support you as they share their approach to continuous improvement, always striving to enhance living standards and outcomes for our residents. This truly defines the backbone of our operational model. ✅ You’ll Need:<ul type="disc"><li>Proven leadership experience in supported housing or residential childcare.</li><li>A strong understanding of the regulatory frameworks related to Ofsted and Regulator of Social Housing standards.</li><li>Exceptional communication and stakeholder relationship management skills.</li><li>Ability to work collaboratively within a Senior Leadership Team and across various departments.</li><li>Experience in budget management and financial oversight.</li><li>Commitment to safeguarding young people and vulnerable adults.</li><li>Level 4 in Housing Management, or willingness to complete the course. We are happy to support you if you are currently studying this qualification.</li><li>A UK driving license and access to your own car are required to travel between the four sites you will manage. Expect to be “out and about” weekly, ensuring you are hands-on and visible within each of your teams.</li><li>Most importantly, you will care that everyone should have a fair chance to discover who they are and what they can become.</li></ul> 💖 What We Value We’re driven by our core values and we look for these in every member of our team:<ul type="disc"><li>We Seek Out – We’re always looking for ways to do better.</li><li>We Welcome – We include, respect, and support everyone.</li><li>We Inspire – We believe in every person’s potential.</li><li>We Speak Out – We advocate for what’s right.</li><li>We Serve Others – We act with compassion and purpose.</li></ul> These values are more than just words—they shape how we work, lead, and serve. 🌟 Our North Star – What Guides Us Everything we do is inspired by our ambition that every child and young person we support:<ul type="disc"><li>Builds the relationships that help them discover who they are</li><li>Develops the skills and confidence to shape their own life</li><li>Learns how to connect with and contribute to the world around them</li></ul> Your leadership will play a vital role in achieving this mission. <img data-fr-image-pasted="true" width="33" height="33" src="data:image/png;base64,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" alt="Heart with pulse with solid fill" class="fr-fic fr-dii">Our Benefits We value your commitment and relentless dedication and have crafted a package of health & well-being benefits.  Here’s some of what you can expect:<ul type="disc"><li>Funded training, qualifications & career progression across YMCA services</li><li>Quarterly Campfires – celebrating our impact across the organisation</li><li>Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme</li><li>27 days annual leave (plus bank holidays), increasing to 32 days with 5 years’ service</li><li>Discounted YMCA childcare & holiday clubs</li><li>£500 refer-a-friend bonus</li><li>Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross</li></ul> <img data-fr-image-pasted="true" width="29" height="29" src="data:image/png;base64,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" alt="Social network with solid fill" class="fr-fic fr-dii"> Diversity & Safer Recruitment YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive. Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share your needs with us so we can support you with your requirements.   We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All applicants will be subject to enhanced DBS checks, reference checks, and thorough vetting as part of our commitment to safeguarding.INDHP </div></div>

YMCA Robin Hood Group