<h2>About the role</h2><p>At Booker, we’re committed to helping our customers grow their businesses and making sure colleagues have the tools and support they need to succeed. As our <strong>Lead Product Manager for Menu Intelligence (MI) and Catering Experience</strong>, you’ll play a key role in shaping how we deliver simple, reliable and relevant experiences that help our catering customers thrive.</p><p>In this role, you will define the vision and strategy for our Menu Intelligence capability and take ownership of the roadmap, outcomes and value delivery. Working closely with Engineering, UX/Design and Research, you’ll develop and enhance the data and technology that enable helpful, personalised interactions for our catering customers and colleagues.</p><p>You will also bring together teams across Branch Operations, Digital, Delivery and Technology to ensure customers experience a smooth, joined‑up journey from start to finish. By spending time with customers and branches—both in person and virtually—you’ll use real feedback to drive continuous improvements and make sure changes land well.</p><h2>Main Responsibilities</h2><ul><li>Own the Menu Intelligence (MI) product strategy, roadmap, backlog and OKRs.</li><li>Lead end‑to‑end product delivery, from discovery through to iteration, with a dedicated engineering squad and design partners.</li><li>Build the MI capability: acquire and interpret menu data, match ingredients to our range and deliver clear recommendations across customer‑ and colleague‑facing channels.</li><li>Use MI insights responsibly to help shape offers, services and promotions in ways that genuinely support our customers’ needs.</li><li>Coordinate delivery with cross‑functional teams and partners, aligning on outcomes, quality and ways of working.</li><li>Maintain a cross‑domain roadmap to support prioritisation, visibility and faster decisions.</li><li>Ensure the catering customer experience is consistent and aligned across Branch, Digital and Delivery.</li><li>Use customer listening, branch visits, analytics and research to inform prioritisation and identify the biggest opportunities.</li><li>Exercise decision rights to keep delivery aligned to agreed customer value, scope and outcomes.</li></ul><h2>You will need</h2><ul><li>Proven experience in leading product strategy and delivery in a multi‑channel or complex environment.</li><li>The ability to lead through influence as well as direct management, guiding a squad and helping shape a developing product team.</li><li>A passion for creating simple, effective customer experiences across both digital and in‑branch journeys.</li><li>Strong communication skills and the ability to explain complex topics clearly.</li><li>A balance of strategic thinking and hands‑on delivery mindset.</li><li>Confidence managing OKRs, prioritisation and cross‑team dependencies.</li><li>Experience working with agile product practices.</li><li>A data‑ and insight‑driven approach, using research and evidence to make decisions.</li><li>A proactive, value‑focused approach with a strong sense of ownership.</li></ul><h2>What's in it for you</h2><p>At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:</p><ul><li>A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.</li><li>After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&amp;F purchases.</li><li>10% off pay monthly &amp; SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.</li><li>Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.</li><li>Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.</li><li>50% off health checks at Tesco Pharmacy.</li><li>Exclusive access to discounted RAC breakdown cover rates</li><li>An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.</li><li>After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.</li><li>Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.</li><li>Life Assurance - You are covered for death in service life cover of up to three times annual pay</li><li>Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.</li><li>A great holiday package</li></ul><p class="flex justify-end my-8"><a class="btn flex items-center bg-orange w-full md:w-1/2 md:p-5 text-left text-xl" href="https://applybookercareers.com/members/?j=29174" target="_blank">Apply now <span class="text-4xl font-light grow text-right">&gt;</span></a></p>