<h3>Company Description</h3><p>At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME</p><p>Frasers Group Financial Services is the next chapter of elevation for the Frasers Group. We fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled.</p><p>Why join us?</p><p>Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences</p><p>Frasers Group Financial Services is committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles:</p><p>Think without limits - Think fast, think fearlessly, and take the team with you</p><p>Own it and back yourself - Own the basics, own your role and own the results</p><p>Be relevant - Relevant to our people, our partners and the planet</p><h3>Job Description</h3><p>The Head of SPEO is responsible for leading the enterprise change function within FGFS, ensuring strategic initiatives are well-prioritised, governed, and delivered through a combination of internal teams and delivery squads. This role bridges business outcomes with delivery execution by coordinating change planning, readiness, and tracking across all in-scope initiatives — including those delivered via third parties.<br><br>The role also ensures that ‘non-digital’ elements of change (e.g. training, comms, policy updates, regulatory alignment) are scoped and owned, and that FGFS maintains visibility, control, and accountability over delivery without defaulting to traditional project models.</p><p>Key Responsibilities:</p><p>• Change Portfolio Ownership</p><p>Own and manage the FGFS strategic change portfolio, ensuring all change initiatives are prioritised, tracked, and aligned to business objectives and OKRs.<br>Work with Business Owners to shape outcomes and ensure delivery squads are aligned to priority areas.</p><p>• Delivery Integration &amp; Oversight</p><p>Ensure business engagement with delivery squads is structured, visible and resourced appropriately (e.g., assigning Business Owners or SMEs).<br>Act as escalation and coordination point across multiple squads where dependencies or conflicting priorities arise.</p><p>• Enterprise &amp; Large Programme Delivery Management</p><p>Line-manage Enterprise Delivery Manager(s) &amp; Programme Managers, who oversee cross-squad or whole-of-business initiatives.<br>Ensure the end-to-end change is considered, including business readiness, communications, process redesign and compliance.</p><p>• Governance &amp; Reporting</p><p>Lead the end-to-end change governance model – including steering forums, decision-making pathways and stakeholder engagement.<br>Provide clear, concise reporting to executive leadership on delivery progress, risks, readiness and business impact.</p><p>• Capability Building</p><p>Develop and coach FGFS business owners and stakeholders on their role in agile delivery environments.<br>Work with squads and partner organisations to continuously improve delivery ways of working without undermining pace or accountability.</p><p>Key Interfaces</p><p>• Business Owners (FGFS)</p><p>• Product Owners &amp; Squad Leads</p><p>• Risk, Legal, Compliance, Operations, Customer Services</p><p>• External third-party tech and platform vendors</p><p>• Regulatory and Audit bodies (indirect</p><h3>Qualifications</h3><ul><li>Strong experience in enterprise change delivery within regulated environments (preferably Financial Services).</li><li>Demonstrated ability to work across business and technology boundaries to ensure end-to-end delivery.</li><li>Deep understanding of agile and hybrid delivery models, including how to apply structure without over-governing.</li><li>Skilled in managing cross-functional delivery environments, including external or third-party squads.</li><li>Excellent stakeholder management, facilitation and communication skills.</li><li>Strategic, yet delivery-focused – sees the bigger picture and drives outcomes</li><li>Collaborative, pragmatic and confident in complex stakeholder environments</li><li>Strong communicator and influencer, able to align diverse stakeholders</li><li>A problem-solver who thrives in non-hierarchical, cross-functional structures</li></ul><h3>Additional Information</h3><p><em>As FGFS is within a regulated environment any offer is subject to satisfactory background checks including criminal record check, credit check, and employment references.</em></p><p>Along with your benefits package we also offer a wide range of perks for our colleagues:</p><p>Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.</p><p>Retail Reconnect –&nbsp;In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.</p><p>Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link below to find out more.</p><p><strong>Employee Welfare</strong></p><p>Frasers Fit&nbsp;– Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial &amp; Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.</p><p>Retail Trust&nbsp;– We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.</p><p><strong>What’s next?</strong></p><p>Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.</p>