<div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>The Ideal Candidate</b></h2></div><div><ul><li><p>Experience in a helpdesk or IT support role.</p></li><li><p>Strong troubleshooting and diagnostic abilities.</p></li><li><p>Experience in basic networking troubleshooting tools.&nbsp;</p></li><li><p>Good knowledge of Windows 10/11, Microsoft 365, and ChromeOS environments.</p></li><li><p>Strong documentation and communication skills.</p></li><li><p>Awareness of basic IT security principles and the ability to teach users best practices.</p></li><li><p>Ability to identify trends and potential issues before they escalate.</p></li><li><p>Excellent customer service and interpersonal skills.</p></li><li><p>Ability to work independently or as part of a team in a fast-paced environment.</p></li><li><p>A proactive, positive attitude with a desire to learn and grow.</p></li><li><p>Flexibility to work varied shifts as rostered, including weekends, evenings and possible unsociable hours.</p></li></ul><p>&nbsp;</p><p><strong>Desirable</strong>:</p><ul><li><p>Good spoken and written German or French language skills.</p></li><li><p>Familiarity with Google Workspace or similar Cloud platforms.</p></li><li><p>Awareness of IT security, data protection, and compliance best practices.</p></li><li><p>Working understanding of Active Directory, Group Policy, DNS, and DHCP.</p></li><li><p>Familiarity with VOIP, encryption, and endpoint protection.</p></li></ul></div>