<div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About the Role</b></h2></div><div><p>We’re looking for a Helpdesk Support Engineer to join our Galway-based IT team.</p><p>This role is ideal for someone with a solid technical foundation, excellent communication skills, and a proactive mindset.</p><p>You’ll be the first point of contact for IT-related issues across our stores, warehouses, and offices, supporting a wide variety of users and technologies — including Windows, ChromeOS, POS, and networking. You’ll also work closely with the wider infrastructure team to support and monitor critical business applications.</p><p>We’re looking for someone who enjoys problem-solving, helping others, and thinking ahead — identifying trends and potential issues before they impact users. At Smyths Toys, you’ll be encouraged to contribute ideas, think outside the box, and will be recognised and rewarded for going the extra mile</p><ul style="list-style-type:disc"><li><p>This role is located at our Head Office in Galway</p></li><li><p>Salary: €30,000 - €35,000 (depending on experience)</p></li><li><p>Evening and weekend work required</p></li></ul></div>