Duty Manager

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YMCA Newark and Sherwood

£28,000

March 5, 2026

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Job description

<div data-v-0e62ab25="" class="flex xs12"><div data-v-0e62ab25="">Nestled within the YMCA Community & Activity Village in Newark, our café provides a welcoming, vibrant, community focused space serving a delicious range of food and beverages to all the different groups who visit us. We are excited to be recruiting a new position of Duty Manager within our café.  With the support of our Hospitality Director, you will oversee the smooth running of the front of house team, ensuring exemplary customer service is your number 1 priority. If you are motivated by the power of community, creating a welcoming space for everyone and share our passion for great food and drink, this could be your perfect opportunity. The Role  As well as overseeing the front of house café, you will also oversee the running of the numerous and varied events we run in our events space and our café.  From private functions, live music, corporate events and more, you will ensure each event runs without a hitch, embedding exemplary customer service in everything you do. You will need great business acumen to support the YMCA to achieve financial targets, quality standards and meet its annual budget.  Not only do we have a responsibility to be financially profitable, but this is enhanced by knowing every pound we make, directly benefits the local people of Newark by funding the projects and programmes run throughout the Village. From your previous experience within a hospitality setting, you will be able to work with the Hospitality Director to help shape product selection, menu choices and pricing. We value local, seasonal and high-quality produce and have relationships with many local, artisan producers already but are keen to keep expanding and refreshing our options to keep our customers interested and most importantly, satisfied! You will be an excellent team manager able to create a strong team dynamic where each shifts runs smoothly.  You will bring a sense of fun, passion and enjoyment to the team that influences everyone working with you. You will manage everything associated to your team – from recruitment, training, appraisals and any HR processes (with the support of our HR team!)   Working 37.5 hour over 5 days, there will be the need for flexibility within your rota pattern to cover evenings and weekends for the events. From your mix of previous experience, your working knowledge of health and safety and food and drink preparation practices and your passion for the difference you can make through our community space, we would love to hear from you. What We Value We’re driven by our core values and we look for these in every member of our team: <ul type="disc"><li>We Seek Out – We’re always looking for ways to do better</li><li>We Welcome – We include, respect, and support everyone</li><li>We Inspire – We believe in every person’s potential</li><li>We Speak Out – We advocate for what’s right</li><li>We Serve Others – We act with compassion and purpose</li></ul> These values are more than just words—they shape how we work, lead, and serve Our North Star Everything we do is inspired by our ambition that every child and young person we support: <ul type="disc"><li>Builds the relationships that help them discover who they are</li><li>Develops the skills and confidence to shape their own life</li><li>Learns how to connect with and contribute to the world around them</li></ul> You will play a vital role in achieving this mission. Our Benefits We value your commitment and relentless dedication and have crafted a package of health & well-being benefits.   Here’s some of what you can expect:<ul type="disc"><li>Funded training, qualifications & career progression across YMCA services</li><li>Quarterly Campfires – celebrating our impact across the organisation</li><li>Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme</li><li>Minium of 23 days annual leave (plus bank holidays), increasing to 28 days with service</li><li>Discounted YMCA childcare & holiday clubs</li><li>£500 refer-a-friend bonus</li><li>Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross</li></ul> Diversity & Safer Recruitment YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive. Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share your needs with us so we can support you with your requirements.   We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All applicants will be subject to enhanced DBS checks, reference checks, and thorough vetting as part of our commitment to safeguarding. We reserve the right to close the position earlier than advertised if required. INDHP </div></div>

YMCA Robin Hood Group