<p dir="ltr">Join Robert Dyas: Shape the Future of Our E-commerce Growth!</p><p dir="ltr">&nbsp;</p><p dir="ltr"><strong>The Opportunity</strong></p><p dir="ltr">We are seeking a proactive and results-driven Dropship Vendor Manager to join our Retail Support Centre in Wimbledon. Dropship (DSV), where physical stock is held and dispatched directly by our Supplier partners, is a strategic priority and central to the growth of E-commerce within Robert Dyas over the next five years. Product ranges within DSV include Small and Medium Domestic Appliances, Consumer Electronics, Garden Furniture, Indoor Furniture, and Garden Buildings.</p><p dir="ltr">&nbsp;</p><p dir="ltr"><strong>What You'll Be Doing</strong></p><p dir="ltr">Reporting to the Head of Dropship Vendor Management, you will take responsibility for the operational relationship with DSV suppliers for your category. Your main duties include:</p><ul><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Managing the day-to-day operational standards of your DSV suppliers.</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Onboarding new suppliers to the Robert Dyas dropship systems.</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Ensuring adherence to strict Service Level Agreements (SLAs) to guarantee excellent customer service.</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Building relationships with major suppliers and attending Quarterly Business Reviews (QBRs) to review performance and agree on improvements.</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Creating and reviewing reports to measure and rank supplier performances.</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Acting as the escalation point for Customer Services and liaising closely with Trading Teams to resolve issues and ensure business continuity.</p></li></ul><p dir="ltr"><strong>What You’ll Bring</strong></p><p dir="ltr">The ideal candidate will be Grounded &amp; Resilient and demonstrate Initiative in finding straightforward solutions to problems.</p><ul><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Proven track record of supplier relationship management.</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Working knowledge of Dropship (DSV) operations.</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Ability to work autonomously and make decisions.</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Strong influencing &amp; negotiation skills.</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Proficiency in advanced Excel/Google work sheets and the ability to quickly analyse data.</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Excellent written and verbal communication skills, and excellent attention to detail.</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Ability to manage projects to set timelines.</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Passionate about making a difference.</p></li></ul><p dir="ltr"><strong>The Perks &amp; Benefits</strong></p><p dir="ltr">Aside from a fantastic team and friendly working environment, you can look forward to:</p><ul><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Time Off: 26 days annual leave (plus bank holidays).</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Generous Discount: Colleague discount in all Theo Paphitis retail businesses (Robert Dyas, Ryman, Boux Avenue, and London Graphic Centre).</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Financials: Bonus incentives, a pension scheme, and free life assurance (after qualifying period).</p></li><li dir="ltr" aria-level="1"><p dir="ltr" role="presentation">Culture &amp; Development: Regular social events, sample sales, investment in learning and development, and a colleague wellbeing and mental health programme.</p></li></ul><p dir="ltr">Apply Now and become a key part of our E-commerce success story!&nbsp;</p><p>&nbsp;</p>