<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><h3 data-olk-copy-source="MessageBody"><span style="font-size: 8pt;">Customer Services Coordinator | Warrington | Up to £28'000 + benefits </span></h3><p><span style="font-size: 8pt;">We are looking for a dedicated and customer-focused Customer Services Coordinator to join an existing team that have a customer-first mindset. As the first point of contact you will be instrumental in delivering a first-class service, ensuring all queries and concerns are managed with care, professionalism, and efficiency. This role is pivotal in maintaining high levels of customer satisfaction and upholding the reputation of the brand throughout the aftercare period.</span></p><h3><span style="font-size: 8pt;">Customer Service Coordinator Benefits:</span></h3><ul><li><span style="font-size: 8pt;">24 days + BH, increases with length of service </span></li><li><span style="font-size: 8pt;">Annual bonus - up to 5% of your annual salary </span></li><li><span style="font-size: 8pt;">Free Parking </span></li><li><span style="font-size: 8pt;">Career progression </span></li><li><span style="font-size: 8pt;">Ability to buy and sell holidays and carry over </span></li><li><span style="font-size: 8pt;">Healthcare </span></li><li><span style="font-size: 8pt;">Pension Scheme </span></li></ul><p><br><span style="font-size: 8pt;"><strong>Hours:</strong> Monday - Friday 8.30am - 5pm with an early finish on a Friday at 4.30pm </span></p><h3><span style="font-size: 8pt;">Customer Service Coordinator Key Responsibilities</span></h3><ul><li><p><span style="font-size: 8pt;">Be the primary point of contact for customers, ensuring all queries and concerns are handled promptly and courteously.</span></p></li><li><p><span style="font-size: 8pt;">Champion the customer across the business, providing a consistent, informed, and positive experience.</span></p></li><li><p><span style="font-size: 8pt;">Maintain a professional and courteous demeanour in all communications, written, telephone, and face-to-face.</span></p></li><li><p><span style="font-size: 8pt;">Log and manage all customer interactions in internal systems, ensuring accuracy of records and documentation.</span></p></li><li><p><span style="font-size: 8pt;">Issue and manage work instructions via internal systems, coordinating the schedules of Maintenance Technicians to maximise efficiency.</span></p></li><li><p><span style="font-size: 8pt;">Liaise with Maintenance Technicians, Subcontractors, and Material Suppliers to monitor progress and maintain service quality.</span></p></li><li><p><span style="font-size: 8pt;">Maintain and update file documentation accurately and timely.</span></p></li><li><p><span style="font-size: 8pt;">Organise annual PAT testing for technician electrical equipment.</span></p></li></ul><h3><span style="font-size: 8pt;">Customer Service Coordinator Skills:</span></h3><p><span style="font-size: 8pt;">We're looking for someone who is not only customer-focused but also thrives in a fast-paced, solution-oriented environment.</span></p><ul><li><p><span style="font-size: 8pt;">Confident, polite, and approachable</span></p></li><li><p><span style="font-size: 8pt;">Calm under pressure with strong empathy and customer care</span></p></li><li><p><span style="font-size: 8pt;">Excellent verbal and written communication skills</span></p></li><li><p><span style="font-size: 8pt;">Highly organised and able to manage time effectively</span></p></li><li><p><span style="font-size: 8pt;">Strong attention to detail and ability to maintain accurate records</span></p></li><li><p><span style="font-size: 8pt;">Problem solver with a pragmatic, "can-do" attitude</span></p></li><li><p><span style="font-size: 8pt;">Capable of working independently and collaboratively</span></p></li><li><p><span style="font-size: 8pt;">Proficient in Microsoft Office and other IT systems</span></p></li></ul><ul><li><p><span style="font-size: 8pt;">Previous experience in customer service, ideally within the construction, housing, facilities or property sectors</span></p></li></ul><p><span style="font-size: 8pt;">BH35714</span></p></dd>