<div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>We are recruiting for an experienced Warranty Administrator to join us on a 6 month FTC in Northampton!&nbsp;</strong></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong><br></strong></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Role Purpose</strong></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">To own, manage and resolve multiple customer kitchen and bathroom warranty cases, within agreed ways of working and to achieve excellent standards.</font></div><div style=""><br></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Key Accountabilities</strong></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Responsibilities will include but will not be restricted to:&nbsp;</font></div><div style=""><ul><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Timely management of warranty claims by telephone and email in line with agreed ways of working and customer preference to ensure all relevant information is obtained from the customer and the customer is provided with clear updates of action being taken to resolve the claim.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Conduct thorough investigations to meet agreed quality standards ensuring all relevant systems checked for key information and stakeholders proactively contacted to discuss the customer concerns, with a view to agreeing appropriate steps to facilitate a fix and resolution of the issue.&nbsp;</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Through liaison with key stakeholders and correct use of process,&nbsp; determine and agree a plan of work and actions required to solve the issues raised by the customer and bring the case to a satisfactory conclusion.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Fully understand Wickes workmanship guarantees, product warranties and work within compensation framework to provide consistent resolution for customers, preventing unnecessary escalations and additional costs</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Demonstrate knowledge and understanding of Wickes processes,&nbsp; Consumer Legislation and Statutory Rights and apply to the management of complaints to protect the business and the customer&nbsp;</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Facilitate difficult conversations with customers in respect of their compensation aspirations to reach a fair and reasonable decision that concludes their complaint and avoids further escalation.&nbsp;</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Evaluate all work to be completed relating to warranty claim and arrange remedial installers through the company's corrective action process.&nbsp;&nbsp;</font></li><li>To maintain consistently high levels of service to Wickes customers, stores, installers and RIMs</li><li>To deal with each situation and customer objectively.&nbsp;</li><li>To manage high volumes of warranties at any one time</li><li>Using judgement, skills and experience to problem solve effectively facilitate a resolution to the customers warranty claim</li><li>Maintain personal motivation and positivity at all times</li><li>Working independently and as part of a team to deliver against targets and KPI’s as well as offering a consistent service and rationale for all actions taken and decisions made</li><li>Knowing what is required to resolve the warranty claim and gaining buy-in from all parties to make it happen at the right time&nbsp;</li><li>Develop comprehensive, product, process and systems knowledge and expertise required given the wide range of possible warranty claims.</li></ul></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>What we’re looking for?</strong></font></div><div style=""><ul><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">You will need a minimum of 1 years experience.</font></li><li>Excellent organisational skills&nbsp;</li><li>Focus and strong attention to detail&nbsp;</li><li>Ability to work at pace&nbsp;</li><li>Excellent customer service skills&nbsp;</li><li>Solid administration experience&nbsp;</li><li>Have good influencing skills&nbsp;</li><li>You will have good computer skills including Google Docs</li></ul><strong>In addition, you will:&nbsp;</strong></div><div style=""><ul><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Be a fantastic communicator&nbsp;</font></li><li>Be a self starter&nbsp;</li><li>Be methodical&nbsp;</li><li>Be friendly and approachable&nbsp;</li><li>Be respectful&nbsp;</li><li>Be tenacious&nbsp;</li><li>Be comfortable using your judgement&nbsp;</li><li>Ability to work on site in Northampton&nbsp;</li></ul></div><div style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);"><br></div></div><div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>What can we offer you?</strong></font></div><div style=""><ul><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">25 days of annual leave plus 8 days of bank holidays</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education &amp; loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.</font></li></ul></div></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);"><br></span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);">Please contact us&nbsp;</span><a href="https://www.wickescareers.co.uk/reasonable-adjustments" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.wickescareers.co.uk/reasonable-adjustments&amp;source=gmail&amp;ust=1665218416227000&amp;usg=AOvVaw2727RLDdu25CVf4RaodB8R" style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(17, 85, 204);">here</a><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);">&nbsp;if you require any adjustments within the application process.&nbsp; If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note,&nbsp;this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form.</span></div>