Customer Care Advisor Omega

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Swatch Group

Customer Care Advisor Omega

Job description

<h1 class="articletitle--basic "><span class="field f-n-title f-t-string axiom0-0 axiom-scraped-0">Customer Care Advisor Omega</span></h1><div class="row wysiwyg"><div class="col-lg-6 mb-md-0 mb-4"><div class="mb-4"><p></p></div><div class="mb-4"><div class="field f-n-body f-t-text-with-summary"><h2>Job description</h2><p>** PLEASE NOTE THAT THIS IS A PART-TIME ROLE - 20 HOURS PER WEEK</p><p>The Customer Care Advisor is responsible for servicing clients and retailers through proper and accurate handling of inquiries related to Customer Service and Brand inquiries via phone, email and MsDynamcis.</p><p>The Customer Care Advisor will also be responsible for achieving assigned objectives in the areas of productivity, and quality; as well as maintaining high operational standards and efficient use of key systems.</p><p>Role and Responsibilities<br>· Work collaboratively with the CS team, sharing knowledge and expertise to ensure successful outcomes for all our customers.<br>· Build and nurture relationships with end clients and third-party retailers to understand their goals, needs and issues.<br>· Provide proactive support to third party retailers through multiple communication channels, providing technical expertise, guidance and solutions for effective management of customer relationships.<br>· Support third party retailers with customer complaint management providing timely and appropriate intervention and resolution.<br>· Effectively collaborate and communicate with other departments within Swatch Group UK and OMEGA HQ, enabling a streamlined and high-quality service.<br>· Prepare and distribute workshop KPI reports, along with any ad hoc reporting required.<br>· Ensure all activities are completed in accordance with Swatch Group UK and OMEGA HQ policies, whilst adhering to relevant service level agreements.<br>· Continuously develop your knowledge and understanding of OMEGA products, services and processes to exceed OMEGA customer expectations</p><p>Skills and Experience<br>· Demonstrates the ability to manage time efficiently and prioritise tasks to meet deadlines and handle diverse responsibilities.<br>· Strong active listening skills, ensuring a thorough understanding of customer needs and concerns, facilitating effective and empathetic communication and resolution.<br>· A positive and proactive attitude capability to take initiative and make informed decisions independently.<br>· Maintains a high level of accuracy and thoroughness in performing tasks, ensuring quality and precision.<br>· Utilises strong analytical skills to evaluate information and apply creative solutions to solve problems effectively.<br>· Demonstrate flexibility and adaptability in handling diverse tasks and respond to changing priorities.<br>· Exceptional written and verbal communication skills including a professional telephone manner.<br>· Proficiency in using Microsoft Office programs and other relevant IT systems<br>• Exceptional interpersonal skills; ability to interact with all levels within the organisation.<br>• Ability to work effectively in a team and collaborate with others.<br>• Self-starter; ability to work with minimal supervision.<br>· Perform other duties as assigned to meet business objectives and goals</p></div></div><div class="mb-4"></div><div class="mb-4"><div class="field f-n-field-job-prof-requ f-t-text-long"><h2>Professional requirements</h2><p>Qualifications<br>· 5 GCSEs including Maths and English (or equivalent)<br>· Competence in the Microsoft suite of programmes<br>· Watch experience is highly desirable but not necessary<br>· SAP experience is desirable but not essential</p></div></div><div class="mb-4"></div><div id="cp"><div class="field f-n-field-job-contact f-t-text-long"><h2>Contact</h2><p>Sara Ferguson<br>HR Business Partner</p><p>Sara.Ferguson@uk.swatchgroup.com</p></div></div></div><div class="col-lg-4 offset-1 col-10 mt-5 mt-lg-0"><aside class="job-card"><img src="/sites/default/files/brands-logos/swatch-group.png" alt="" class="img-fluid mb-5"><div class="job-cardbody mb-5"><div id="jl" class="mb-4 axiom1-0 axiom-scraped-1"><p class="blue-bold mb-0">Job location</p>Unit C Adanac Drive<br>SO16 0BT Southampton (England)<br>United Kingdom</div><div id="ca" class="mb-4"><p class="blue-bold mb-0">Company address</p><div class="field f-n-field-job-ca f-t-text-long"><p>The Swatch Group (UK) Limited<br>Building 1000<br>2nd Floor East Wing<br>The Royals Business Park<br>Dockside Road<br>GB-London E16 2QU</p></div></div></div><a class="btn btn-block text-uppercase d-flex justify-content-center btn-primary" href="https://apply5.lumessetalentlink.com/apply-app/pages/application-form?jobId=PMXFK026203F3VBQB8NLO799J-253489&amp;langCode=enGB&amp;source=swatchgroup.com" target="blank">Apply for this job</a><div class="social-share-links"><p class="blue-bold mb-2">Share this job offer</p><ul><li><a class="social-icon" title="facebook" href="https://www.facebook.com/share.php?u=https%3A//www.swatchgroup.com/en/job/31240&amp;title=Customer%20Care%20Advisor%20Omega" target="blank" rel="noopener" aria-label="facebook"> <span class="icon icon--facebook"></span></a></li><li><a class="social-icon" title="twitter" href="https://twitter.com/intent/tweet?text=Customer%20Care%20Advisor%20Omega&amp;url=https%3A//www.swatchgroup.com/en/job/31240&amp;status=Customer%20Care%20Advisor%20Omega%20https%3A//www.swatchgroup.com/en/job/31240" target="blank" rel="noopener" aria-label="twitter"> <span class="icon icon--twitter"></span></a></li><li><a class="social-icon" title="email" href="mailto:?subject=Apply%20as%20Customer%20Care%20Advisor%20Omega&amp;body=Have%20a%20look%20at%20this%20open%20position%3A%20https%3A//www.swatchgroup.com/en/job/31240%0D%0A%0D%0ABest%20regards." target="blank" rel="noopener" aria-label="email"> <span class="icon icon--email"></span></a></li><li><a class="social-icon" title="linkedin" href="https://www.linkedin.com/shareArticle?mini=true&amp;url=https%3A//www.swatchgroup.com/en/job/31240&amp;title=Customer%20Care%20Advisor%20Omega&amp;source=https%3A//www.swatchgroup.com/en/job/31240" target="blank" rel="noopener" aria-label="linkedin"> <span class="icon icon--linkedin"></span></a></li><li><a class="social-icon" title="xing" href="https://www.xing.com/spi/shares/new?url=https%3A//www.swatchgroup.com/en/job/31240" target="blank" rel="noopener" aria-label="xing"> <span class="icon icon--xing"></span></a></li></ul></div></aside><div id="map" class="mt-4" style="height: 300px; 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border: 0px; margin: 0px; padding: 0px; text-transform: none; appearance: none; position: absolute; cursor: pointer; user-select: none; --pegman-scaleX: 1; box-shadow: rgba(0, 0, 0, 0.3) 0px 1px 4px -1px; border-radius: 2px; width: 40px; height: 40px; left: 0px; top: 72px;"><div style="position: absolute; left: 50%; top: 50%; transform: scaleX(var(--pegman-scaleX));"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2023%2038%22%3E%3Cpath%20d%3D%22M16.6%2038.1h-5.5l-.2-2.9-.2%202.9h-5.5L5%2025.3l-.8%202a1.53%201.53%200%2001-1.9.9l-1.2-.4a1.58%201.58%200%2001-1-1.9v-.1c.3-.9%203.1-11.2%203.1-11.2a2.66%202.66%200%20012.3-2l.6-.5a6.93%206.93%200%20014.7-12%206.8%206.8%200%20014.9%202%207%207%200%20012%204.9%206.65%206.65%200%2001-2.2%205l.7.5a2.78%202.78%200%20012.4%202s2.9%2011.2%202.9%2011.3a1.53%201.53%200%2001-.9%201.9l-1.3.4a1.63%201.63%200%2001-1.9-.9l-.7-1.8-.1%2012.7Zm-3.6-2h1.7L14.9%2020.3l1.9-.3%202.4%206.3.3-.1c-.2-.8-.8-3.2-2.8-10.9a.63.63%200%2000-.6-.5h-.6l-1.1-.9h-1.9l-.3-2a4.83%204.83%200%20003.5-4.7A4.78%204.78%200%200011%202.3H10.8a4.9%204.9%200%2000-1.4%209.6l-.3%202h-1.9l-1%20.9h-.6a.74.74%200%2000-.6.5c-2%207.5-2.7%2010-3%2010.9l.3.1L4.8%2020l1.9.3.2%2015.8h1.6l.6-8.4a1.52%201.52%200%20011.5-1.4%201.5%201.5%200%20011.5%201.4l.9%208.4Zm-10.9-9.6Zm17.5-.1Z%22%20style%3D%22isolation%3Aisolate%22%20fill%3D%22%23333%22%20opacity%3D%22.7%22/%3E%3Cpath%20d%3D%22m5.9%2013.6%201.1-.9h7.8l1.2.9%22%20fill%3D%22%23ce592c%22/%3E%3Cellipse%20cx%3D%2210.9%22%20cy%3D%2213.1%22%20rx%3D%222.7%22%20ry%3D%22.3%22%20style%3D%22isolation%3Aisolate%22%20fill%3D%22%23ce592c%22%20opacity%3D%22.5%22/%3E%3Cpath%20d%3D%22m20.6%2026.1-2.9-11.3a1.71%201.71%200%2000-1.6-1.2H5.699999999999999a1.69%201.69%200%2000-1.5%201.3l-3.1%2011.3a.61.61%200%2000.3.7l1.1.4a.61.61%200%2000.7-.3l2.7-6.7.2%2016.8h3.6l.6-9.3a.47.47%200%2001.44-.5h.06c.4%200%20.4.2.5.5l.6%209.3h3.6L15.7%2020.3l2.5%206.6a.52.52%200%2000.66.31l1.2-.4a.57.57%200%2000.5-.7Z%22%20fill%3D%22%23fdbf2d%22/%3E%3Cpath%20d%3D%22m7%2013.6%203.9%206.7%203.9-6.7%22%20style%3D%22isolation%3Aisolate%22%20fill%3D%22%23cf572e%22%20opacity%3D%22.6%22/%3E%3Ccircle%20cx%3D%2210.9%22%20cy%3D%227%22%20r%3D%225.9%22%20fill%3D%22%23fdbf2d%22/%3E%3C/svg%3E" alt="Street View Pegman Control" style="height: 30px; width: 30px; position: absolute; transform: translate(-50%, -50%); pointer-events: none;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2038%22%3E%3Cpath%20d%3D%22m22%2026.6-2.9-11.3a2.78%202.78%200%2000-2.4-2l-.7-.5a6.82%206.82%200%20002.2-5%206.9%206.9%200%2000-13.8%200%207%207%200%20002.2%205.1l-.6.5a2.55%202.55%200%2000-2.3%202s-3%2011.1-3%2011.2v.1a1.58%201.58%200%20001%201.9l1.2.4a1.63%201.63%200%20001.9-.9l.8-2%20.2%2012.8h11.3l.2-12.6.7%201.8a1.54%201.54%200%20001.5%201%201.09%201.09%200%2000.5-.1l1.3-.4a1.85%201.85%200%2000.7-2Zm-1.2.9-1.2.4a.61.61%200%2001-.7-.3l-2.5-6.6-.2%2016.8h-9.4L6.6%2021l-2.7%206.7a.52.52%200%2001-.66.31l-1.1-.4a.52.52%200%2001-.31-.66l3.1-11.3a1.69%201.69%200%20011.5-1.3h.2l1-.9h2.3a5.9%205.9%200%20113.2%200h2.3l1.1.9h.2a1.71%201.71%200%20011.6%201.2l2.9%2011.3a.84.84%200%2001-.4.7Z%22%20fill%3D%22%23333%22%20fill-opacity%3D%22.2%22/%3E%26quot%3B%3C/svg%3E" alt="Pegman is on top of the Map" style="height: 30px; width: 30px; position: absolute; transform: translate(-50%, -50%); pointer-events: none; display: none;"><img alt="Street View Pegman Control" src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2040%2050%22%3E%3Cpath%20d%3D%22m34-30.4-2.9-11.3a2.78%202.78%200%2000-2.4-2l-.7-.5a6.82%206.82%200%20002.2-5%206.9%206.9%200%2000-13.8%200%207%207%200%20002.2%205.1l-.6.5a2.55%202.55%200%2000-2.3%202s-3%2011.1-3%2011.2v.1a1.58%201.58%200%20001%201.9l1.2.4a1.63%201.63%200%20001.9-.9l.8-2%20.2%2012.8h11.3l.2-12.6.7%201.8a1.54%201.54%200%20001.5%201%201.09%201.09%200%2000.5-.1l1.3-.4a1.85%201.85%200%2000.7-2Zm-1.2.9-1.2.4a.61.61%200%2001-.7-.3L28.4-36l-.2%2016.8h-9.4L18.6-36l-2.7%206.7a.52.52%200%2001-.66.31l-1.1-.4a.52.52%200%2001-.31-.66l3.1-11.3a1.69%201.69%200%20011.5-1.3h.2l1-.9h2.3a5.9%205.9%200%20113.2%200h2.3l1.1.9h.2a1.71%201.71%200%20011.6%201.2l2.9%2011.3a.84.84%200%2001-.4.7ZM34%2029.6l-2.9-11.3a2.78%202.78%200%2000-2.4-2l-.7-.5a6.82%206.82%200%20002.2-5%206.9%206.9%200%2000-13.8%200%207%207%200%20002.2%205.1l-.6.5a2.55%202.55%200%2000-2.3%202s-3%2011.1-3%2011.2v.1a1.58%201.58%200%20001%201.9l1.2.4a1.63%201.63%200%20001.9-.9l.8-2%20.2%2012.8h11.3l.2-12.6.7%201.8a1.54%201.54%200%20001.5%201%201.09%201.09%200%2000.5-.1l1.3-.4a1.85%201.85%200%2000.7-2Zm-1.2.9-1.2.4a.61.61%200%2001-.7-.3L28.4%2024l-.2%2016.8h-9.4L18.6%2024l-2.7%206.7a.52.52%200%2001-.66.31l-1.1-.4a.52.52%200%2001-.31-.66l3.1-11.3a1.69%201.69%200%20011.5-1.3h.2l1-.9h2.3a5.9%205.9%200%20113.2%200h2.3l1.1.9h.2a1.71%201.71%200%20011.6%201.2l2.9%2011.3a.84.84%200%2001-.4.7Z%22%20fill%3D%22%23333%22%20fill-opacity%3D%22.2%22/%3E%3Cpath%20d%3D%22M15.4%2038.8h-4a1.64%201.64%200%2001-1.4-1.1l-3.1-8a.9.9%200%2001-.5.1l-1.4.1a1.62%201.62%200%2001-1.6-1.4L2.3%2015.4l1.6-1.3a6.87%206.87%200%2001-3-4.6A7.14%207.14%200%20012%204a7.6%207.6%200%20014.7-3.1A7.14%207.14%200%200112.2%202a7.28%207.28%200%20012.3%209.6l2.1-.1.1%201c0%20.2.1.5.1.8a2.41%202.41%200%20011%201s1.9%203.2%202.8%204.9c.7%201.2%202.1%204.2%202.8%205.9a2.1%202.1%200%2001-.8%202.6l-.6.4a1.63%201.63%200%2001-1.5.2l-.6-.3a8.93%208.93%200%2000.5%201.3%207.91%207.91%200%20001.8%202.6l.6.3v4.6l-4.5-.1a7.32%207.32%200%2001-2.5-1.5l-.4%203.6Zm-10-19.2%203.5%209.8%202.9%207.5h1.6V35l-1.9-9.4%203.1%205.4a8.24%208.24%200%20003.8%203.8h2.1v-1.4a14%2014%200%2001-2.2-3.1%2044.55%2044.55%200%2001-2.2-8l-1.3-6.3%203.2%205.6c.6%201.1%202.1%203.6%202.8%204.9l.6-.4c-.8-1.6-2.1-4.6-2.8-5.8-.9-1.7-2.8-4.9-2.8-4.9a.54.54%200%2000-.4-.3l-.7-.1-.1-.7a4.33%204.33%200%2000-.1-.5l-5.3.3%202.2-1.9a4.3%204.3%200%2000.9-1%205.17%205.17%200%2000.8-4%205.67%205.67%200%2000-2.2-3.4%205.09%205.09%200%2000-4-.8%205.67%205.67%200%2000-3.4%202.2%205.17%205.17%200%2000-.8%204%205.67%205.67%200%20002.2%203.4%203.13%203.13%200%20001%20.5l1.6.6-3.2%202.6%201%2011.5h.4l-.3-8.2Z%22%20fill%3D%22%23333%22/%3E%3Cpath%20d%3D%22m3.35%2015.9%201.1%2012.5a.39.39%200%2000.36.42h.14l1.4-.1a.66.66%200%2000.5-.4l-.2-3.8-3.3-8.6Z%22%20fill%3D%22%23fdbf2d%22/%3E%3Cpath%20d%3D%22m5.2%2028.8%201.1-.1a.66.66%200%2000.5-.4l-.2-3.8-1.2-3.1Z%2

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