<div style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; line-height: 23.4px; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px; text-align: justify;"><div style="line-height: 23.4px; font-size: 15px;"><div style="line-height: 23.4px; font-size: 15px;">Webbs is an award-winning garden centre retailer with four stores and a growing ecommerce business. Our stores are premium garden centres with exceptional indoor and outdoor horticulture departments, a range of quality gifts, homeware, furniture and clothing. Our high-quality restaurants offer freshly prepared, seasonally changing menus.<br>&nbsp;<br>We're an independent family business with a great team of people. At Webbs our values are Team, Trust, Environment, Family and Personality. We have an excellent workplace culture with a focus on fun and wellbeing whilst we work hard to get the job done together. We’re proud to have won national awards including Best UK Workplace 2023, Best UK Workplace for Women 2023 and Excellence in Wellbeing awards 2023.<br>&nbsp;<br><a name="Hlk106272196">As Assistant Café Manager, you will support the Café Manager in delivering a high?quality food and beverage operation. You’ll provide advanced operational leadership, commercial support, and people management to ensure exceptional customer experience and full compliance with food safety, hygiene, and service standards.</a><br>&nbsp;<br>You will take significant responsibility for day?to?day operations and deputise for the Café Manager when required, helping to maintain smooth, efficient, and customer?focused service at all times.<br>&nbsp;<br>Key responsibilities:<ul><li>Support the Café Manager in leading daily café operations to agreed service, food, and brand standards.</li><li>Maintain a clean, safe, welcoming front?of?house environment with full compliance to food safety and allergen procedures.</li><li>Act as a visible leader during service, delivering and role?modelling exceptional customer experience.</li><li>Handle customer queries and complaints professionally, ensuring quick and positive resolution.</li><li>Coach, train, and develop team members, supporting recruitment, onboarding, and performance management.</li><li>Deputise for the Café Manager during planned absence.</li><li>Support stock control, ordering, and accurate stocktakes.</li><li>Help deliver sales, labour, and cost targets in line with budgets.</li><li>Communicate key information to the team, ensuring they are informed, engaged, and aligned.</li><li>Contribute ideas to improve efficiency, service quality, and overall customer experience.</li><li>Support audits, inspections, and the achievement of a 5?star Food Hygiene rating.</li><li>Work collaboratively with the Café Manager, Restaurant Manager, and wider teams to deliver shared objectives.<br>&nbsp;</li></ul>&nbsp;<br>&nbsp;<br>&nbsp;<br>The successful candidate will have experience of:<ul><li>Level 2 Food Safety (willingness to complete Level 3 e?learning).</li><li>At least 1 year of relevant hospitality or supervisory experience.</li><li>Proven ability to lead, manage, and motivate a team.</li><li>Highly organised with strong people management skills.</li><li>Ability to write reports and support policy/procedure development.</li><li>Customer?focused with strong complaint?resolution skills.</li><li>IT literate (Microsoft Office, MS Teams).</li><li>Excellent communication and confident decision?making.</li><li>Strong upselling skills.</li><li>Able to work under pressure in a fast?paced environment.</li><li>Strong numerical and analytical skills (costings, stocktakes, rotas).</li><li>Resilient, positive, and adaptable to change.</li></ul>&nbsp;<br>Desirable Experience:<ul><li>Experience with varied EPOS/till systems.</li><li>Experience using the Opus platform.</li><li>Ability to demonstrate Webbs’ values: Genuine, Caring, Experts.</li></ul>&nbsp;<br>This is permanent role, working 37.5 hours per week.<br>&nbsp;<br>The role is based at our store in Wychbold, Worcestershire and so living within a reasonable commuting distance is a must.<br>&nbsp;<br>Our reward package includes a generous benefits package including colleague discounts, life insurance, pension scheme and free parking.<br>&nbsp;<br><a name="Hlk125701777">If you'd like to join our fun, friendly Webbs team then please </a>click apply now or send your CV to <a href="mailto:jobs@webbs.co.uk">jobs@webbs.co.uk</a><br>&nbsp;<br><a class="button" title="This opens up in a new window" href="https://webbsdirect.co.uk/images/pdf/Webbs-Application-Form-2020.pdf">Apply Now</a><br>&nbsp;<br>Job Types: Permanent, Full Time<br>&nbsp;<br>Hourly rate: £26,500.00 to £28,500.00.&nbsp; Depending on experience<br>&nbsp;</div></div></div><div class="mt2 f-14 f-color1 ptb0-5 f-brand-persist-links bd-color5 bd-toponly f-italic">By <a class="decor-persist f-bold" href="https://www.webbsdirect.co.uk/jobs/?author=1">Webbs </a></div><div class="mb f-14 f-color1 ptb f-brand-persist-links"><span class="f-bold mr0-5"></span> <span class="mlr0-5 inline-block f-bold">|</span><a class="decor-persist axiom1-0 axiom-scraped-1" href="https://www.webbsdirect.co.uk/jobs/?tags=wychbold">Wychbold</a></div><div class="mtb"><div class="addthissharingtoolbox inline-block"></div></div>