<div class="container-fluid iCIMSJobsTable"><div class="row"><div class="col-xs-12 title"><div id="iCIMSHeader" tabindex="-1"><h1 class="iCIMSHeader axiom0-0 axiom-scraped-0">Urban Outfitters - CRM Coordinator</h1></div></div><div class="col-xs-6 header left"><span class="sr-only field-label">Location</span><span class=" axiom1-0 axiom-scraped-1">UK-London</span></div><div class="col-xs-6 header right"><span class="sr-only field-label">Job ID</span><span>2026-25752</span></div><div class="col-xs-12 additionalFields"><dl class="iCIMSJobHeaderGroup"><div class="iCIMSJobHeaderTag"><dt class="iCIMSJobHeaderField">Job Family</dt><dd class="iCIMSJobHeaderData"><span>Digital / Analytics</span></dd></div><div class="iCIMSJobHeaderTag"><dt class="iCIMSJobHeaderField">Employee Type</dt><dd class="iCIMSJobHeaderData"><span>Regular</span></dd></div><div class="iCIMSJobHeaderTag"><dt class="iCIMSJobHeaderField">Position Type</dt><dd class="iCIMSJobHeaderData"><span>Full-Time</span></dd></div></dl></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">About Us</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><p style="margin: 0px; padding: 0px; color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity and uniqueness at its core. 50 years on, and </span><span style="margin: 0px; padding: 0px;">over 60</span><span style="margin: 0px; padding: 0px;"> stores across Europe later, </span><span style="margin: 0px; padding: 0px;">we’ve</span><span style="margin: 0px; padding: 0px;"> become a destination for emerging design, unexpected styling, One-Of-A-Kind </span><span style="margin: 0px; padding: 0px;">vintage</span><span style="margin: 0px; padding: 0px;"> and homeware that makes you want to hit the share button. </span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p><p style="margin: 0px; padding: 0px; color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;"> </span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p><p style="margin: 0px; padding: 0px; color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">We speak to a social community of over 10 million forward-thinking individuals, bringing together </span><span style="margin: 0px; padding: 0px; border-bottom: 1px solid transparent;">a nostalgia for the past</span><span style="margin: 0px; padding: 0px;"> with an enthusiasm to shape the future. The UO community are culturally aware, they shape the music scene, they live a digitally native </span><span style="margin: 0px; padding: 0px; border-bottom: 1px solid transparent;">life</span><span style="margin: 0px; padding: 0px;"> and they wear style trends before anyone else. At our core, we empower our customers and staff to express themselves, unapologetically, living life in a way </span><span style="margin: 0px; padding: 0px;">that's</span><span style="margin: 0px; padding: 0px;"> truly authentic to them.</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p><p style="margin: 0px; padding: 0px; color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;"> </span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p><p style="margin: 0px; padding: 0px; color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">We are always excited to bring new talent into the room, especially if you share our values:</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p><p style="margin: 0px; padding: 0px; color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;"> </span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p><p style="margin: 0px; padding: 0px; color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Progressive — we move with the mood</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: WordVisiCarriageReturnMSFontService, Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;"><span style="margin: 0px; padding: 0px;">&nbsp;</span><br style="margin: 0px; padding: 0px;"></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Creative — we champion limitless minds</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: WordVisiCarriageReturnMSFontService, Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;"><span style="margin: 0px; padding: 0px;">&nbsp;</span><br style="margin: 0px; padding: 0px;"></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Inclusive — we open our platforms to all communities</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: WordVisiCarriageReturnMSFontService, Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;"><span style="margin: 0px; padding: 0px;">&nbsp;</span><br style="margin: 0px; padding: 0px;"></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Responsible — we work to reduce our impact on the environment</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: WordVisiCarriageReturnMSFontService, Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;"><span style="margin: 0px; padding: 0px;">&nbsp;</span><br style="margin: 0px; padding: 0px;"></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Compassionate — we care for each other beyond the 9 to 5</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p><p style="margin: 0px; padding: 0px; color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;"> </span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p><p style="margin: 0px; padding: 0px; color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Sound like you, why not join us</span><span style="margin: 0px; padding: 0px;">?</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">Role Summary</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><p style="margin: 0px;"><span style="font-size: 10pt; font-family: verdana, geneva;">We are looking for an enthusiastic self-starter to join our expanding ecommerce team, who is confident and willing to learn about the business and sector we are in. The CRM Coordinator will aid the CRM team with implementing UO’s CRM strategy across email, app and SMS channels.&nbsp;</span></p></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">What You'll Be Doing</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><ul><li><span style="font-size: 10pt;">You will be responsible for the production of CRM campaigns end-to-end, ensuring they are delivered timely and to the highest standard. This will involve creative briefs, promo set-up, build, test and launch of marketing and triggered comms through Salesforce Marketing Cloud</span></li><li><span style="font-size: 10pt;">Supporting omni-channel CRM strategies and new initiatives to help drive customer retention and acquisition</span></li><li><span style="font-size: 10pt;">Producing weekly and monthly performance reports, identifying any trends, as well as risks and opportunities</span></li><li><span style="font-size: 10pt;">Building and testing segments pertaining to business needs via. Salesforce DataCloud and Marketing Cloud</span></li><li><span style="font-size: 10pt;">Implementing A/B tests pertaining to business needs, ensuring alignment across departments and reporting on results </span></li><li><span style="font-size: 10pt;">Actively communicating and collaborating with the other departments to enable the customer-focused marketing strategy</span></li></ul></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">What You'll Need</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><ul><li><span style="font-size: 10pt;">Experience within CRM (email, push notifications, SMS), delivering end-to-end CRM campaigns</span></li><li><span style="font-size: 10pt;">Experience within an omnichannel e-commerce environment, with a keen interest and eye in customer relationship building and customer journeys </span></li><li><span style="font-size: 10pt;">Experience working with Salesforce Marketing Cloud is advantageous but not essential</span></li><li><span style="font-size: 10pt;">Data literate with good understanding of performance metrics beyond the top line number</span></li><li><span style="font-size: 10pt;">Excellent communication skills with the ability to create strong cross-functional working relationships</span></li><li><span style="font-size: 10pt;">An analytical, proactive, and flexible approach</span></li><li><span style="font-size: 10pt;">Proficiency in excel</span></li><li><span style="font-size: 10pt;">Basic understanding of HTML</span></li></ul></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">The Perks</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><p style="margin: 0px;">&nbsp;</p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">Work-life balance:</span></p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">-Flexible start and finish times</span></p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">-Bring your dog to work</span></p><p style="margin: 0in; font-family: 'Source Sans Pro'; font-size: 11.25pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">&nbsp;</span></p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">Wellbeing:</span></p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">-Employees Assistance program to support with mental, physical and financial health</span></p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">-Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships</span></p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">-Private Medical Insurance</span></p><p style="margin: 0in; font-family: 'Source Sans Pro'; font-size: 11.25pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">&nbsp;</span></p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">Employee Discount:</span></p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="font-family: verdana, geneva; font-size: 10pt;"><span style="background: white;">-Up to 40% off at&nbsp;</span><span style="font-weight: bold; background: white;">all URBN Brands!&nbsp;</span></span></p><p style="margin: 0in; font-family: 'Source Sans Pro'; font-size: 11.25pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">&nbsp;</span></p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">Community:</span></p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">-One paid day to either volunteer or fundraise for a charity of your choice</span></p><p style="margin: 0in; font-family: 'Source Sans Pro'; font-size: 11.25pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">&nbsp;</span></p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">Travel:</span></p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">-Cycle to work scheme</span></p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">- Season ticket loan</span></p><p style="margin: 0in; font-family: 'Source Sans Pro'; font-size: 11.25pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">&nbsp;</span></p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">Continued Development:</span></p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt;">-We offer structured support within the business alongside continued learning and development</span></p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;">&nbsp;</p><p style="margin: 0in; font-family: calibri; font-size: 12.0pt; color: #333333;"><span style="background: white; font-family: verdana, geneva; font-size: 10pt; color: #ffffff;">#UrbanEU #LI-SW1</span></p></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">Equal Opportunity Statement</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><p style="font-size:13px;font-family:verdana">URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.</p></div></div></div><div class="iCIMSJobOptions"><h2 class="iCIMSSubHeader iCIMSSubHeaderJob">Options</h2><div id="jobOptionsMobile" class="iCIMSJobOptionsMobile iCIMSJobOptionsMobileOptions3"><a href="https://homeoffice-eu-urbn.icims.com/jobs/25752/urban-outfitters---crm-coordinator/job?mode=apply&amp;apply=yes&amp;iniframe=1&amp;hub=15&amp;hashed=-1834381852" class="iCIMSAnchor iCIMSActionButton iCIMSApplyOnlineButton iCIMSPrimaryButton" title="Apply"><div class="iCIMSActionButtonText"><span class="iCIMSLongLabel">Apply</span><span class="iCIMSShortLabel">Apply</span></div></a><a onclick="showSocialOptions(); return false" id="mobileShowSocialOptionsButton" href="#" class="iCIMSAnchor iCIMSActionButton iCIMSJobShareButton" title="Share"><div class="iCIMSActionButtonText"><span class="iCIMSShortLabel">Share</span></div></a><a href="https://homeoffice-eu-urbn.icims.com/jobs/25752/urban-outfitters---crm-coordinator/referral?iniframe=1&amp;hub=15&amp;hashed=-625912878" class="iCIMSAnchor iCIMSActionButton iCIMSSecondaryButton" title="Submit a Referral"><div class="iCIMSActionButtonText"><span class="iCIMSLongLabel">Submit a Referral</span><span class="iCIMSShortLabel">Refer</span></div></a></div><div id="jobSocialOptions" class="iCIMSjobSocialOptions"><div id="jobSocialOptionsErrMsg" class="iCIMSMessage iCIMSErrorMessage iCIMSGenericMessage NoDisplay">Sorry the Share function is not working properly at this moment. 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