Job description
<div class="external-paneltrix-content external-paneltrix-content--colored external-paneltrix-content--lead-in" id="external-jobs-show-description"><script type="application/json" id="js-react-on-rails-context">{"railsEnv":"production","inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","rorVersion":"13.0.2","rorPro":false,"href":"https://careers.elemis.com/en/postings/4012cc05-f271-4255-b972-aeb6be20e335","location":"/en/postings/4012cc05-f271-4255-b972-aeb6be20e335","scheme":"https","host":"careers.elemis.com","port":null,"pathname":"/en/postings/4012cc05-f271-4255-b972-aeb6be20e335","search":null,"httpAcceptLanguage":"en-US,en;q=0.9","serverSide":false}</script><div id="External::Careerspage::Renderrichtrixcontent-react-component-2c8dc6fa-332a-49ce-b8fd-cdea25c70d78"><div><div><!--block-->As our Workplace Experience Manager, you will be the custodian of the colleague and guest experience at our London Head Office, based in Baker Street. 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class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile"><dt class="pinpoint-job-sidebar--department">Department</dt><dd class="pinpoint-job-sidebar--department">Facilities</dd><dt class="pinpoint-job-sidebar--employmenttype">Employment Type</dt><dd class="pinpoint-job-sidebar--employmenttype">Permanent - Full Time</dd><dt class="pinpoint-job-sidebar--location">Location</dt><dd class="pinpoint-job-sidebar--location">Head Office, London</dd><dt class="pinpoint-job-sidebar--workplace-type">Workplace type</dt><dd class="pinpoint-job-sidebar--workplace-type">Onsite</dd><dt class="pinpoint-job-sidebar--reportingto">Reporting To</dt><dd class="pinpoint-job-sidebar--reportingto">James Dovey</dd></dl><h2 class="external-panelheading" id="responsibilities-heading">Key Responsibilities</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="responsibilities-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-c910f43f-4838-4ae7-b636-26a2a020653e"><div><div><!--block--><strong>Guest Experience</strong></div><div><!--block--><br></div><ul><li><!--block-->Curate the guest journey from arrival to departure, ensuring every interaction reflects ELEMIS’ luxury standards.</li><li><!--block-->Ensure the ambience of all guest-facing areas (lighting, scent, music, displays) conveys our premium brand identity.</li><li><!--block-->Train and coach the Front of House team in hospitality excellence, from tone of voice to personalisation.</li><li><!--block-->Monitor service standards and gather feedback from colleagues and visitors to continuously raise the experience.</li><li><!--block-->Personally host VIPs and senior stakeholders with a polished, welcoming presence.</li></ul><div><!--block--> </div><div><!--block--><strong>Front of House Management</strong></div><ul><li><!--block-->Lead and inspire the Front of House team to deliver world-class service and seamless office operations.</li><li><!--block-->Conduct regular 1:1s, contribution discussions, and provide clear development plans.</li><li><!--block-->Ensure daily reception coverage with no service gaps, and proactive plans for peak periods.</li><li><!--block-->Monitor phone/email response standards and ensure consistent, professional service.</li></ul><div><!--block--> </div><div><!--block--><strong> Office Operations & Facilities Management</strong></div><div><!--block--> </div><ul><li><!--block-->Maintain a tidy, well-stocked, and well-functioning office space through daily walk-throughs and fortnightly audits.</li><li><!--block-->Oversee suppliers and contractors (cleaning, maintenance, catering, security) and review service levels quarterly.</li><li><!--block-->Manage office consumables, budget tracking, and supplier invoicing.</li><li><!--block-->Oversee meeting rooms, communal areas, and washrooms to ensure standards throughout the day.</li><li><!--block-->Coordinate maintenance schedules, compliance visits, and record-keeping.</li><li><!--block-->Support smooth running of internal facilities including mail, couriers, and the colleague shop. </li></ul><div><!--block--> </div><div><!--block--><strong>Health & Safety</strong></div><ul><li><!--block-->Act as the Health & Safety representative for the London office, ensuring full compliance.</li><li><!--block-->Deliver H&S inductions for all new starters and maintain accurate training records.</li><li><!--block-->Coordinate fire drills, evacuation procedures, and accident reporting.</li><li><!--block-->Keep all H&S documentation accurate and accessible.</li></ul><div><!--block--> </div><div><!--block--><strong>Sustainability & Environmental Impact</strong></div><div><!--block--> </div><ul><li><!--block-->Champion sustainability, embedding ELEMIS’ Climate, Biodiversity & People pillars into daily operations.</li><li><!--block-->Ensure recycling, waste, and procurement practices are environmentally responsible.</li><li><!--block-->Monitor energy and water usage, implementing improvements where possible.</li><li><!--block-->Engage colleagues in sustainability practices that enhance both experience and environmental impact.</li></ul><div><!--block--> </div></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-c910f43f-4838-4ae7-b636-26a2a020653e">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eGuest Experience\u003c/strong\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eCurate the guest journey from arrival to departure, ensuring every interaction reflects ELEMIS’ luxury standards.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eEnsure the ambience of all 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class="external-panelheading" id="skills-heading">Skills, Knowledge & Expertise</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="skills-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-32be45a8-97dc-4c6b-ba91-b43060c7179e"><div><ul><li><!--block-->Proven track record in office, workplace, or hospitality management within a premium environment.</li><li><!--block-->Naturally warm and polished, with the presence to host VIPs and senior stakeholders.</li><li><!--block-->Proactive, solutions-focused, and always one step ahead in anticipating needs.</li><li><!--block-->Strong organisational and leadership skills with the ability to motivate through influence.</li><li><!--block-->Outstanding attention to detail — noticing the little things that elevate the workplace.</li><li><!--block-->Passionate about creating an inclusive, welcoming, and sustainable workplace.</li><li><!--block-->Calm under pressure, adaptable, and 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class="external-panelheading" id="benefits-heading">Job Benefits</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="benefits-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-86672f4b-fd53-4d09-89a8-9c5f3e650b1f"><div><ul><li><!--block-->Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)</li><li><!--block-->Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more</li><li><!--block-->Generous Holiday Allowance, increasing with length of service</li><li><!--block-->Company Pension Scheme</li><li><!--block-->Healthcare Cash Plan (with Dental)</li><li><!--block-->Employee Assistance Programme for all Associates and their families</li><li><!--block-->Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards</li><li><!--block-->Much, much more!</li></ul><div><!--block-->Some benefit eligibility is based on length of service or contract type</div><div><!--block--><br><br></div><div><!--block--><br></div></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-86672f4b-fd53-4d09-89a8-9c5f3e650b1f">{"htmlString":"\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eGenerous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eExcellent well-being policies including enhanced Maternity \u0026amp; Paternity policies, Income Protection, Life Assurance and more\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eGenerous Holiday Allowance, increasing with length of service\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eCompany Pension Scheme\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eHealthcare Cash Plan (with Dental)\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eEmployee Assistance Programme for all Associates and their families\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eCycle to Work Scheme, Season Ticket Loan, Length of Service Awards\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eMuch, much more!\u003c/li\u003e\n\u003c/ul\u003e\u003cdiv\u003e\n\u003c!--block--\u003eSome benefit eligibility is based on length of service or contract 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ue,"clientsidejobpostingfiltering":false,"aicustomfields":true,"delayessentialcookiesetting":false,"documenttemplatesmultiplesigners":false,"careerssitechatbotvoiceprompts":false,"disablewillUpdateUrl":false,"insightshubglobalfilters":false,"multiplevideointerviewprovidersupport":false,"instantimpactclient":false,"autofillofferfieldsfromjobfields":false,"newworkflowautomationpricing":true,"googletranslatewidget":false,"referencecheckingpaused":false,"determineinterviewhost":false,"customdateformatinreports":true,"chatbotapplicationflow":false,"experimentalparallelreportgeneration":false,"indeedjobpostingsapi":false,"additionalfiltersononboardingopenstages":false,"willopinpointvideointerviewing":false,"bulkactionsopenstages":false,"senddailyremindersforonboardingstages":false,"savedviewsopenstages":false,"onboardingprocessstepdeadlockhandlers":false,"automaticassignmenttoonboardingimprovements":false,"interviewinviterestriction":false,"includeopendateonjobspage":false,"waypointlogging":false,"multiplequestioncollections":false,"updatedrequisitionscards":false,"fullaicustomfields":false,"testingaicustomfields":false,"onboardingv2notificationcandidatemessages":false,"newcustomfieldreportingfilters":false,"aifieldtestingplatform":false,"approvalworkflowsadditionalinformation":false,"onboardingv2assignedstepnotifications":false,"onboardingnotifycandidateonteammemberstagecompletion":false,"pinpointrefereemessages":false,"onboardingv2startdatechangereasons":false,"displayteammemberstagesinonboardingcandidateportal":false,"showapikeysonce":false,"reportemptynotemptyoperators":false,"whitelabelledcertncentricbackgroundchecks":false,"hybridinterviews":true,"newconferencingproviderux":false,"marinecvparsing":false,"hiringworklowstagegroups":false},"enabledLocaleKeys":["en"],"userRoles":null,"onboardingSettings":{"isOnboardingEnabled":true}}</script></div><h2 class="external-panelheading" id="about-heading">About ELEMIS</h2><div class="external-paneltrix-content external-panel_trix-content--colored" id="about-body"><div>ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market. <br><br>A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary – just like our people.<br><br>Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars.<br><br></div><div>We are committed to Elemis’ sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible. </div></div><div class="frow frow--centered-column mar-t-8 mar-t-md-14" id="external-jobs-show-apply-now"><a class="external-button external-button--theme-highlight theme-highlight-background-color-ie-override theme-highlight-border-color-ie-override" href="/en/postings/4012cc05-f271-4255-b972-aeb6be20e335/applications/new">Apply Now</a></div>
