Job description
<h1 class="articletitle--basic "><span class="field f-n-title f-t-string axiom0-0 axiom-scraped-0">Retail Sales Advisor Swatch Birmingham PT 20 hours FTC until 31 Jan 26 </span></h1><div class="row wysiwyg"><div class="col-lg-6 mb-md-0 mb-4"><div class="mb-4"><p></p><div class="field f-n-field-job-company-intro f-t-text-long"><h2>The company</h2><p><span> The Swatch Group is an international group active in the manufacture</span><br><span> and sale of finished watches, jewelry, watch movements and components.</span><br><span> Swatch Group supplies nearly all components required for the watches sold</span><br><span> by its 17 watch and jewelry brands as well as by its two retail brands,</span><br><span> Tourbillon and Hour Passion. The Group’s production companies also supply</span><br><span> movements and components to third-party watchmakers. The Swatch</span><br><span> Group is also a key player in the manufacture and sale of electronic</span><br><span> systems used in watchmaking and other industries. With its watch brands, it</span><br><span> is also a leader in the field of sports event timing as official timekeeper and</span><br><span> data-handler of most of the Olympic Games of the last decades and major</span><br><span> international sports events. The Swatch Group has a unique emotional</span><br><span> culture. Beauty, sensuality, emotions in watches are as much part of it as</span><br><span> high-tech, quality and added value on the customer’s wrist. Both, emotional</span><br><span> poetry and innovation play an active part in the commitment to its</span><br><span> customers. The Swatch Group was founded in 1983, by Nicolas G. Hayek.</span><br><span> It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH.</span><br><span> The Group has since shown steady growth in key financials, leading to</span><br><span> records. Today Swatch Group employs more than 33,500 people in over 50</span><br><span> countries.</span></p></div><p></p></div><div class="mb-4"><div class="field f-n-body f-t-text-with-summary"><h2>Job description</h2><p><strong>Essential</strong></p><ul><li>Passionate to lead, motivate and engage a team</li><li>Driven to improve conversion and ensure the store and team meet KPIs</li><li>Enjoys developing team members, with the ability to provide constructive and positive feedback</li><li>Passionate about providing the highest level of customer experience, leading by example for other team members</li><li>Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvement</li></ul><p><strong> </strong><strong>Sales</strong></p><ul><li>Greet and serve all customers providing a fast friendly service.</li><li>Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.</li><li>Ensure good knowledge of all functions of watches and other Swatch products.</li><li>Provide reliable information to customers in all matters relating to guaranteed and after sales service.</li><li>Help display merchandise as directed.</li><li>Contribute to the store reaching its monthly sales targets.</li><li>Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required</li></ul><p><strong>Security</strong></p><ul><li>Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.</li><li>Maintain/build a general awareness of products and security hot spots.</li><li>Follow Company policy and procedures for opening/closing the store.</li><li>All transactions to be handled in a responsible and secure way</li></ul><p><strong>Reporting</strong></p><ul><li>Accurate reporting of all administration and stock control.</li><li>Collation of sales figures.</li><li>Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manage</li><li>Ensure the store is kept clean and presentable at all times.</li><li>Delegate tasks to colleagues to ensure productivity during peak trade</li></ul><p><strong>Communication</strong></p><ul><li>Adhere to company policies and regulations.</li><li>Attend briefing sessions as directed by your line manager.</li><li>Hold briefing sessions in the absence of the Store Manager or Assistant Manager.</li><li>Confident to communicate at all levels, within the Store and with the wider Swatch Group teams</li><li>Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.</li><li>Be familiar with international customer’s customs and culture.</li></ul><p><strong>Product Knowledge</strong></p><ul><li>Attend regular training programmes.</li><li>Confidently deliver product knowledge and train colleagues on upcoming collections</li><li>Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.</li><li>Be able to deliver good product knowledge to our customers.</li></ul><p><strong>Other</strong></p><ul><li>To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.</li><li>As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business</li><li>Assist the store management team to lead and inspire your colleagues.</li></ul><ul><li>Ensure service standards and behaviors are in line with training and Swatch guidelines at all times.</li></ul></div></div><div class="mb-4"><div class="field f-n-field-job-profile f-t-text-long"><h2>Profile</h2><p><strong>Preferred</strong></p><ul><li>Previous experience in retail and/or fashion accessories</li></ul><ul><li>Have experience dealing with international customers</li><li>Ability to communicate in multiple languages</li></ul><ul><li>Previous Supervisory experience</li></ul></div></div><div class="mb-4"></div><div class="mb-4"><div class="field f-n-field-job-languages f-t-text-long"><h2>Languages</h2><p>English </p></div></div><div id="cp"><div class="field f-n-field-job-contact f-t-text-long"><h2>Contact</h2><p>Kevin Charles</p></div></div></div><div class="col-lg-4 offset-1 col-10 mt-5 mt-lg-0"><aside class="job-card"><img src="/sites/default/files/brands-logos/swatch.png" alt="" class="img-fluid mb-5"><div class="job-cardbody mb-5"><div id="jl" class="mb-4 axiom1-0 axiom-scraped-1"><p class="blue-bold mb-0">Job location</p>Bull Ring<br>B5 4BU Birmingham (England)<br>United Kingdom</div><div id="ca" class="mb-4"><p class="blue-bold mb-0">Company address</p><div class="field f-n-field-job-ca f-t-text-long"><p>The Swatch Group (UK) Limited<br>Building 1000<br>2nd Floor East Wing<br>The Royals Business Park<br>Dockside Road<br>GB-London E16 2QU</p></div></div></div><a class="btn btn-block text-uppercase d-flex justify-content-center btn-primary" href="https://apply5.lumessetalentlink.com/apply-app/pages/application-form?jobId=PMXFK026203F3VBQB8NLO799J-240073&langCode=enGB&source=swatchgroup.com" target="blank">Apply for this job</a><div class="social-share-links"><p class="blue-bold mb-2">Share this job offer</p><ul><li><a class="social-icon" title="facebook" href="https://www.facebook.com/share.php?u=https%3A//www.swatchgroup.com/en/job/30148&title=Retail%20Sales%20Advisor%20Swatch%20Birmingham%20PT%2020%20hours%20FTC%20until%2031%20Jan%2026%20" target="blank" rel="noopener" aria-label="facebook"> <span class="icon icon--facebook"></span></a></li><li><a class="social-icon" title="twitter" 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conversion and ensure the store and team meet KPIs</li><li>Enjoys developing team members, with the ability to provide constructive and positive feedback</li><li>Passionate about providing the highest level of customer experience, leading by example for other team members</li><li>Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvement</li></ul><p><strong>&nbsp;</strong><strong>Sales</strong></p><ul><li>Greet and serve all customers providing a fast friendly service.</li><li>Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.</li><li>Ensure good knowledge of all functions of watches and other Swatch products.</li><li>Provide reliable information to customers in all matters relating to guaranteed and after sales service.</li><li>Help display merchandise as directed.</li><li>Contribute to the store reaching its monthly sales targets.</li><li>Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required</li></ul><p><strong>Security</strong></p><ul><li>Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.</li><li>Maintain/build a general awareness of products and security hot spots.</li><li>Follow Company policy and procedures for opening/closing the store.</li><li>All transactions to be handled in a responsible and secure way</li></ul><p><strong>Reporting</strong></p><ul><li>Accurate reporting of all administration and stock control.</li><li>Collation of sales figures.</li><li>Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manage</li><li>Ensure the store is kept clean and presentable at all times.</li><li>Delegate tasks to colleagues to ensure productivity during peak 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customers.</li></ul><p><strong>Other</strong></p><ul><li>To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.</li><li>As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business</li><li>Assist the store management team to lead and inspire your colleagues.</li></ul><ul><li>Ensure service standards and behaviors are in line with training and Swatch guidelines at all times.</li></ul></div>","jobLocation" : {"@type": "Place","address": {"@type": "PostalAddress","addressRegion": "B5 4BG Birmingham","streetAddress": "The Swatch Group (UK) LimitedBuilding 10002nd Floor East WingThe Royals Business ParkDockside RoadGB-London E16 2QU"}},"datePosted" : "2025-10-16T12:31:55+02:00","hiringOrganization" : {"@type": "Organization","name":"The Swatch Group (UK) Limited","logo": 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