Job description
<h1 class="articletitle--basic "><span class="field f-n-title f-t-string axiom0-0 axiom-scraped-0">Part Time Retail Sales Advisor - Swatch Birmingham (16 Hours Per Week)</span></h1><div class="row wysiwyg"><div class="col-lg-6 mb-md-0 mb-4"><div class="mb-4"><p></p><div class="field f-n-field-job-company-intro f-t-text-long"><h2>The company</h2><p>The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words.</p><p> </p><p>Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.</p><p> </p></div><p></p></div><div class="mb-4"><div class="field f-n-body f-t-text-with-summary"><h2>Job description</h2><p><strong>Sales</strong></p><ul><li>Greet and serve all customers providing a friendly service and delivering a full and memorable experience.</li><li>Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.</li><li>Ensure good knowledge of all functions of watches and other products.</li><li>Provide reliable information to customers in all matters relating to sales and customer service.</li><li>Help display merchandise as directed.</li><li>Contribute to the store reaching its monthly, quarterly and annual sales targets.</li><li>Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.</li></ul><p> </p><p><strong>Security</strong></p><ul><li>Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.</li><li>Maintain/build a general awareness of products and security hot spots.</li><li>Follow Company policy and procedures for opening/closing the store.</li><li>Maintain correct processing of all deliveries.</li></ul><p> </p><p><strong>Cash Handling/Payment Transactions</strong></p><ul><li>All transactions to be handled in a responsible and secure way.</li><li>Till functions, cashing up, payments and general duties.</li><li>Dealing with, and handling of, cash, credits cards and international currency.</li></ul><p> </p><p><strong>Care of the Store</strong></p><ul><li>Ensure the store is kept clean and presentable at all times.</li><li>Back of house and shop floor are both just as important.</li><li>Health and Safety aware.</li><li>Good Visual Merchandising standards.</li></ul><p> </p><p><strong>Communication</strong></p><ul><li>Adhere to company policies and regulations.</li><li>Attend briefing sessions as directed by your line manager.</li><li>Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.</li><li>Be familiar with international customers customs and culture.</li></ul><p> </p><p><strong>Product Knowledge</strong></p><ul><li>Attend regular training days.</li><li>Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.</li><li>Be able to deliver good product knowledge to our customers.</li></ul><p> </p><p><strong>Other</strong></p><ul><li>To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.</li></ul><p> </p></div></div><div class="mb-4"><div class="field f-n-field-job-profile f-t-text-long"><h2>Profile</h2><p>Essential</p><p> </p><p>• Positive and outgoing with the ability to naturally converse with customers</p><p>• Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them</p><p>• Adaptable with the ability to build strong working relationships within small teams</p><p>• Excited to learn about Swatch products and gain a technical understanding of our ranges</p><p> </p><p>Preferred</p><p> </p><p>• Have experience within retail and/or fashion accessories</p><p>• Be accommodating to shifts, longer trading hours and staying late for events etc.</p><p>• Have experience dealing with international customers</p><p>• Ability to communicate in multiple languages</p><p>• Commercial focus with a desire to exceed KPIs</p><p> </p></div></div><div class="mb-4"></div><div class="mb-4"></div><div id="cp"><div class="field f-n-field-job-contact f-t-text-long"><h2>Contact</h2><p>Kevin Charles </p><p> </p></div></div></div><div class="col-lg-4 offset-1 col-10 mt-5 mt-lg-0"><aside class="job-card"><img src="/sites/default/files/brands-logos/swatch.png" alt="" class="img-fluid mb-5"><div class="job-cardbody mb-5"><div id="jl" class="mb-4 axiom1-0 axiom-scraped-1"><p class="blue-bold mb-0">Job location</p>Bull Ring<br>B5 4BU Birmingham (England)<br>United Kingdom</div><div id="ca" class="mb-4"><p class="blue-bold mb-0">Company address</p><div class="field f-n-field-job-ca f-t-text-long"><p>The Swatch Group (UK) Limited<br>Building 1000<br>2nd Floor East Wing<br>The Royals Business Park<br>Dockside Road<br>GB-London E16 2QU</p></div></div></div><a class="btn btn-block text-uppercase d-flex justify-content-center btn-primary" href="https://apply5.lumessetalentlink.com/apply-app/pages/application-form?jobId=PMXFK026203F3VBQB8NLO799J-235012&langCode=enGB&source=swatchgroup.com" target="blank">Apply for this job</a><div class="social-share-links"><p class="blue-bold mb-2">Share this job offer</p><ul><li><a class="social-icon" title="facebook" href="https://www.facebook.com/share.php?u=https%3A//www.swatchgroup.com/en/job/29657&title=Part%20Time%20Retail%20Sales%20Advisor%20-%20Swatch%20Birmingham%20%2816%20Hours%20Per%20Week%29" target="blank" rel="noopener" aria-label="facebook"> <span class="icon icon--facebook"></span></a></li><li><a class="social-icon" title="twitter" href="https://twitter.com/intent/tweet?text=Part%20Time%20Retail%20Sales%20Advisor%20-%20Swatch%20Birmingham%20%2816%20Hours%20Per%20Week%29&url=https%3A//www.swatchgroup.com/en/job/29657&status=Part%20Time%20Retail%20Sales%20Advisor%20-%20Swatch%20Birmingham%20%2816%20Hours%20Per%20Week%29%20https%3A//www.swatchgroup.com/en/job/29657" target="blank" rel="noopener" aria-label="twitter"> <span class="icon icon--twitter"></span></a></li><li><a class="social-icon" title="email" 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time. Whether by email, over the phone, or in person in the Store.</li></ul><p>&nbsp;</p><p><strong>Security</strong></p><ul><li>Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.</li><li>Maintain/build a general awareness of products and security hot spots.</li><li>Follow Company policy and procedures for opening/closing the store.</li><li>Maintain correct processing of all deliveries.</li></ul><p>&nbsp;</p><p><strong>Cash Handling/Payment Transactions</strong></p><ul><li>All transactions to be handled in a responsible and secure way.</li><li>Till functions, cashing up, payments and general duties.</li><li>Dealing with, and handling of, cash, credits cards and international currency.</li></ul><p>&nbsp;</p><p><strong>Care of the Store</strong></p><ul><li>Ensure the store is kept clean and presentable at all times.</li><li>Back of house and shop floor are both just as important.</li><li>Health and Safety aware.</li><li>Good Visual Merchandising standards.</li></ul><p>&nbsp;</p><p><strong>Communication</strong></p><ul><li>Adhere to company policies and regulations.</li><li>Attend briefing sessions as directed by your line manager.</li><li>Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.</li><li>Be familiar with international customers customs and culture.</li></ul><p>&nbsp;</p><p><strong>Product Knowledge</strong></p><ul><li>Attend regular training days.</li><li>Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.</li><li>Be able to deliver good product knowledge to our customers.</li></ul><p>&nbsp;</p><p><strong>Other</strong></p><ul><li>To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.</li></ul><p>&nbsp;</p></div>","jobLocation" : {"@type": "Place","address": {"@type": "PostalAddress","addressRegion": "B5 4BG Birmingham","streetAddress": "The Swatch Group (UK) LimitedBuilding 10002nd Floor East WingThe Royals Business ParkDockside RoadGB-London E16 2QU"}},"datePosted" : "2025-09-02T12:10:22+02:00","hiringOrganization" : {"@type": "Organization","name":"The Swatch Group (UK) Limited","logo": "https://www.swatchgroup.com/sites/default/files/brands-logos/swatch.png"}}</script>
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