Job description
<div class="external-paneltrix-content external-paneltrix-content--colored external-panel_trix-content--lead-in" id="external-jobs-show-description"><script type="application/json" id="js-react-on-rails-context">{"railsEnv":"production","inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","rorVersion":"13.0.2","rorPro":false,"href":"https://careers.elemis.com/en/postings/f08b5d36-31b9-4ed6-903a-859ce556962a","location":"/en/postings/f08b5d36-31b9-4ed6-903a-859ce556962a","scheme":"https","host":"careers.elemis.com","port":null,"pathname":"/en/postings/f08b5d36-31b9-4ed6-903a-859ce556962a","search":null,"httpAcceptLanguage":"en-US,en;q=0.9","serverSide":false}</script><div id="External::Careerspage::Renderrichtrixcontent-react-component-3caafd96-11eb-4e26-bad9-ab40d7f1c48a"><div><div><!--block-->The role of a Education Training Specialist (Spa and Salon) is to deliver engaging and inspiring theoretical and practical training, enhancing the skills and knowledge of spa professionals. As a professional Training Specialist your role is to ensure that industry professionals deliver high-quality ELEMIS services and product recommendations. This role aims to support business goals, brand awareness, and treatment and product sales.<br><br></div><div><!--block-->This role will be expected to train in a variety of methods both online and in person. In addition, as a Training Specialist you will also be asked to represent the brand at events. <br><br></div></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-3caafd96-11eb-4e26-bad9-ab40d7f1c48a">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003eThe role of a Education Training Specialist (Spa and Salon) is to deliver engaging and inspiring theoretical and practical training, enhancing the skills and knowledge of spa professionals. As a professional Training Specialist your role is to ensure that industry professionals deliver high-quality ELEMIS services and product recommendations. This role aims to support business goals, brand awareness, and treatment and product sales.\u003cbr\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003eThis role will be expected to train in a variety of methods both online and in person. 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class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile"><dt class="pinpoint-job-sidebar--department">Department</dt><dd class="pinpoint-job-sidebar--department">Education</dd><dt class="pinpoint-job-sidebar--employmenttype">Employment Type</dt><dd class="pinpoint-job-sidebar--employmenttype">Permanent - Full Time</dd><dt class="pinpoint-job-sidebar--location">Location</dt><dd class="pinpoint-job-sidebar--location">The Midlands & North UK (Education Manager Field Based)</dd><dt class="pinpoint-job-sidebar--workplace-type">Workplace type</dt><dd class="pinpoint-job-sidebar--workplace-type">Onsite</dd></dl><h2 class="external-panelheading" id="responsibilities-heading">What Will You Do?</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="responsibilities-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-2e2eb771-4993-4997-a228-dbd764c672fe"><div><div><!--block-->· Deliver best in class education </div><div><!--block-->· Provide a high level of hands-on technique and treatment training </div><div><!--block-->· Be a PRO Master in Elemis product knowledge, techniques and treatments. </div><div><!--block-->· Deliver an exceptional customer experience in any environment, both when training and representing the brand at events. <br><br></div><div><!--block-->Responsibilities explained:<br><br></div><div><!--block--><strong>Deliver best in class education:<br></strong><br></div><div><!--block-->· As a member of the training team, you work collaboratively to elevate the standard of Elemis treatments and Spa experience. </div><div><!--block-->· Represent the Brand to a high standard in all work situations</div><div><!--block-->· Is competent in delivering all ELEMIS core curriculum, both theoretical and practical, both in person and digitally via streaming.</div><div><!--block-->· Is competent to set up and deliver on-site training at key accounts.</div><div><!--block-->· Can adapt to the training needs and identify areas for skill development, recommending a bespoke training pathway.<br><br></div><div><!--block--> <br><br></div><div><!--block--><strong>Provide a high level of hands-on technique and treatment training:<br></strong><br></div><div><!--block-->· Provide hands-on training for Elemis spa services, including skincare, massage techniques, and other related services.</div><div><!--block--><br>· Competent to instruct on the use of specialised equipment.</div><div><!--block--><br>· Evaluate and assess the level of competency of the Spa therapist to attain certification.</div><div><!--block-->· Provide constructive feedback to spa professionals to support their continuous improvement.<br><br></div><div><!--block--><strong>Be a PRO Master in Elemis product knowledge, techniques and treatments:<br></strong><br></div><div><!--block-->· Reach the level of a PRO Elemis Master in your own training. </div><div><!--block-->· Can confidently educate on the features and benefits of all Elemis product franchises, ensuring that the learners are competent in prescribing and retailing ELEMIS products</div><div><!--block-->· Educate learners on the use and benefits of all Elemis professional only products, ensuring they are competent in their use within an ELEMIS treatment.</div><div><!--block-->· Has a depth of product knowledge sufficient to the audience needs to be directed by The Head of Education</div><div><!--block-->· Stay updated on industry trends and new product launches to incorporate relevant information into training programs.<br><br></div><div><!--block--><strong>Deliver an exceptional customer experience in any environment, both when training and representing the brand at events:<br></strong><br></div><div><!--block-->· Deliver training on excellent customer service, client communication, and maintaining a positive client experience.</div><div><!--block-->· Emphasise client engagement and satisfaction during training sessions.</div><div><!--block-->· Create a 5-star level of training and memorable experiences for our learners. <br><br></div></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-2e2eb771-4993-4997-a228-dbd764c672fe">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003e· Deliver best in class education \u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Provide a high level of hands-on technique and treatment training \u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Be a PRO Master in Elemis product knowledge, techniques and treatments. \u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Deliver an exceptional customer experience in any environment, both when training and representing the brand at events.\u003cbr\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003eResponsibilities explained:\u003cbr\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eDeliver best in class education:\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· As a member of the training team, you work collaboratively to elevate the standard of Elemis treatments and Spa experience. \u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Represent the Brand to a high standard in all work situations\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Is competent in delivering all ELEMIS core curriculum, both theoretical and practical, both in person and digitally via streaming.\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Is competent to set up and deliver on-site training at key accounts.\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Can adapt to the training needs and identify areas for skill development, recommending a bespoke training pathway.\u003cbr\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e \u003cbr\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eProvide a high level of hands-on technique and treatment training:\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Provide hands-on training for Elemis spa services, including skincare, massage techniques, and other related services.\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cbr\u003e· Competent to instruct on the use of specialised equipment.\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cbr\u003e· Evaluate and assess the level of competency of the Spa therapist to attain certification.\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Provide constructive feedback to spa professionals to support their continuous improvement.\u003cbr\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eBe a PRO Master in Elemis product knowledge, techniques and treatments:\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Reach the level of a PRO Elemis Master in your own training. \u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Can confidently educate on the features and benefits of all Elemis product franchises, ensuring that the learners are competent in prescribing and retailing ELEMIS products\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Educate learners on the use and benefits of all Elemis professional only products, ensuring they are competent in their use within an ELEMIS treatment.\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Has a depth of product knowledge sufficient to the audience needs to be directed by The Head of Education\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Stay updated on industry trends and new product launches to incorporate relevant information into training programs.\u003cbr\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eDeliver an exceptional customer experience in any environment, both when training and representing the brand at events:\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Deliver training on excellent customer service, client communication, and maintaining a positive client experience.\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Emphasise client engagement and satisfaction during training sessions.\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e· Create a 5-star level of training and memorable experiences for our learners. 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class="external-panelheading" id="skills-heading">What we are looking for:</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="skills-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-09b74734-c199-4991-ad70-38ec9f02193a"><div><div><!--block--><strong>Qualifications/Experience: </strong><br><br></div><div><!--block-->· Beauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical</div><div><!--block-->· CIDESCO qualification highly desirable</div><div><!--block-->· Passionate about the beauty and spa industry.</div><div><!--block-->· Teacher training qualification highly desirable</div><div><!--block-->· Good level and standard of UK/European education or equivalent</div><div><!--block-->· Training experience within the beauty industry desirable</div><div><!--block-->· General computer literacy in Microsoft Word, Excel, PowerPoint, and Outlook</div><div><!--block--> </div><div><!--block--><br></div><div><!--block--><strong>Skills and Competencies:</strong><br><br></div><div><!--block-->· Patient and encouraging in the training environment.</div><div><!--block-->· Adaptable to the diverse learning styles of spa and beauty professionals.</div><div><!--block-->· Social Media training and experience highly desirable</div><div><!--block-->· Self-motivated, organised with strong attention to detail.</div><div><!--block-->· Competent communication, presentation and facilitation skills </div><div><!--block-->· Experience working within a team environment, working collaboratively, and building positive business partnerships</div><div><!--block-->· Ability to listen and understand needs of others, translating those needs into elevated education</div><div><!--block-->· In-depth knowledge of beauty and spa services, products, and industry trends.</div><div><!--block-->· Ability to demonstrate and teach practical spa and beauty services.</div><div><!--block-->· Familiarity with health and safety regulations in the spa and beauty industry.</div><div><!--block--> <br><br></div><div><!--block--><strong>Work Environment & Physical Requirements:<br></strong><br></div><div><!--block-->· This position requires some work from home days, candidates should have a reliable home office setup with access to a stable internet connection.</div><div><!--block-->· Travel: Based in the midlands region covering areas such as Staffordshire, Leicestershire, Nottinghamshire, Derbyshire, and Cheshire when visiting Spa and Salon locations. You will be expected to travel at least 1 week a month. 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