<p style="text-align: center;"><strong><span style="color: rgb(52, 73, 94);">Over 180 years of craftsmanship, artistry and design have culminated in Laings’ rich heritage and long-standing reputation for high service standards and unrivalled knowledge.&nbsp;</span></strong></p><p style="text-align: left;"><br><span style="color: rgb(52, 73, 94);">We have continued to foster collaborative work environments for like-minded people who share their knowledge, expertise, and skill. Our principles of an inclusive culture are based on mutual respect, honesty and trust to foster an environment that makes our colleagues feel inspired every day. We continue to look for talented individuals who will share our passion for quality, our vision for continued growth and success and who are dedicated to developing their expertise.&nbsp;</span></p><p><strong><span style="color: rgb(52, 73, 94);">A 12-month contract opportunity for a Client Services Advisor has become available due to our colleague going on maternity leave. We are confident our welcoming team will ensure you are supported to reach your potential and empowered to perform at your best. Values-based leadership is fostered across all Laings departments, along with tailored training and professional development to maintain your career growth.&nbsp;</span></strong></p><p></p><p><strong><span style="color: rgb(52, 73, 94);">A Career as Unique as You Are</span></strong></p><p><span style="color: rgb(52, 73, 94);">As our Laings Client Services Advisor, you will be an ambassador for our brand to ensure that each and every client is treated to a 5-star experience. Discovering your clients' needs, guiding them through our website that hosts some of the world’s most prestigious jewellery and watch brands, and processing online sales to mimic the luxury of our in-store retail environments will become second nature.&nbsp;</span></p><p><span style="color: rgb(52, 73, 94);">This is a fantastic opportunity for store-based Sales professionals working in luxury retail who are looking for an office based, different career path with progression opportunities. You will embrace working with luxury brands such as Rolex, Patek Philippe, OMEGA, Cartier, and TAG Heuer, alongside our range of fine jewellery and diamonds.</span></p><p><span style="color: rgb(52, 73, 94);">Our Customer Services team assist across 5 days out of 7, 37.5 hours weekly. All shifts are rotated weekly and fairly amongst the team and our rota is prepared one-month in advance.</span></p><p></p><p><strong><span style="color: rgb(52, 73, 94);">Here is How We See Your Role:</span></strong></p><ul><li><span style="color: rgb(52, 73, 94);">Liaising with our clients via email, live chat and telephone.</span></li><li><span style="color: rgb(52, 73, 94);">Enriching all communications with clients using Laings luxury tone.</span></li><li><span style="color: rgb(52, 73, 94);">Offering expert advice and assistance in an omnichannel environment to secure and maximise online Sales.</span></li><li><span style="color: rgb(52, 73, 94);">Processing orders and checking payment gateways.</span></li><li><span style="color: rgb(52, 73, 94);">Communicating well with stores to ensure a seamless experience from enquiry to appointment for our clients.</span></li><li><span style="color: rgb(52, 73, 94);">Booking referral appointments for our in-store teams.</span></li><li><span style="color: rgb(52, 73, 94);">Arranging products to be viewed by clients.</span></li><li><span style="color: rgb(52, 73, 94);">Performing as a team player and participating in all activities contributing to the company's overall objectives.</span></li><li><span style="color: rgb(52, 73, 94);">Confidently utilising our CRM and stock management systems.</span></li><li><span style="color: rgb(52, 73, 94);">Learning and mastering brand and product knowledge.</span></li><li><span style="color: rgb(52, 73, 94);">A proactive approach to self-development using our inhouse training academy.</span></li></ul><p></p><p><strong><span style="color: rgb(52, 73, 94);">The Perfect Person We are Looking For:</span></strong></p><ul><li><span style="color: rgb(52, 73, 94);">A passion for providing 5-star client experiences.</span></li><li><span style="color: rgb(52, 73, 94);">Luxury retail experience – jewellery or watch industry desirable.</span></li><li><span style="color: rgb(52, 73, 94);">A positive, can-do attitude.</span></li><li><span style="color: rgb(52, 73, 94);">Creative problem-solving skills.</span></li><li><span style="color: rgb(52, 73, 94);">A curious mind that thrives by learning new product knowledge.</span></li><li><span style="color: rgb(52, 73, 94);">Excellent communication skills, to use both internally and externally.</span></li><li><span style="color: rgb(52, 73, 94);">Experience with CRM systems, payment gateways and live chat facilities desirable.</span></li></ul><p></p><p><strong><span style="color: rgb(52, 73, 94);">Benefits and Culture:</span></strong></p><p><span style="color: rgb(52, 73, 94);">We offer you an attractive package commensurate with experience. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform. </span></p><p><span style="color: rgb(52, 73, 94);">Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process. &nbsp; &nbsp;</span></p><p></p><p style="text-align: center;"><strong><span style="color: rgb(52, 73, 94);">Join us and shine as we go forward, committed to staying at the forefront of the industry with a passion in providing personalised instore and aftersales experiences for customers, delivering impeccable service that is paired with exceptional product knowledge.</span></strong></p><p></p>