Job description
<h1 class=" axiom0-0 axiom-scraped-0">Central Operations Manager </h1></div></div><div class="col-xs-12 linebreak_row" style="text-align: center;"></div><div class="col-sm-12"><p> </p><p> </p><h3 align="center"><strong>Central Operations Manager (Supply Chain)</strong></h3><p> </p><p>We are a Sunday Times Top Track 100 company and one of the UK 's fastest growing privately owned companies. The Range has grown enormously since its inception in 1989, and now has over 200 stores nationwide. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.</p><p> </p><p>As a result of our expansion plans, and our continued ongoing success we are seeking a dynamic Central Operations Manager (Supply Chain) to be based at our Head Office in Plymouth.</p><p> </p><p><strong>About the Role:</strong></p><p>We’re looking for a dynamic Central Operations Manager to lead our Central Ops function — a pivotal role that connects Head Office, Retail, and Distribution Centre teams. If you thrive on solving problems, streamlining processes, and leading high-performing teams, this is your opportunity to shape how our supply chain operates.</p><p> </p><p><strong>Responsibilities:</strong></p><span><ul><li>Lead & Develop the Team: Set direction, coach for impact, and run effective 1:1s and performance reviews.</li><li>Oversee Daily Operations: Ensure priorities are clear, delivery is consistent, and the department runs smoothly.</li><li>Drive Projects & Improvements: Manage urgent queries, process reviews, and improvement initiatives with precision.</li><li>Build the Playbook: Create effective SOPs and apply Lean Six Sigma principles to streamline workflows and drive first-time query resolution.</li><li>Own CRM Workflows: Use CRM platforms to track, prioritise, and resolve operational queries with visibility and accountability.</li><li>Connect the Dots: Align priorities across HO, Retail, and DCs, managing stakeholders and keeping communication sharp.</li><li>Investigate & Resolve: Lead root-cause investigations into operational issues and ensure corrective actions stick.</li><li>Use Data That Matters: Advanced Excel skills (SUMIFS, XLOOKUP/INDEX-MATCH, pivots, Power Query) are essential; SQL is a bonus.</li></ul></span><p style="margin-left:36.0pt;"> </p><p><strong>Person Specification:</strong></p><span><ul><li>Proven experience in retail or warehouse operations – you understand how things work on the ground.</li><li>Strong organisational skills with the ability to manage multiple projects and priorities.</li><li>Confidence in managing stakeholders across all levels of the business.</li><li>Experience using CRM or ticketing systems to improve service levels.</li><li>A solid grasp of Lean Six Sigma principles.</li><li>Analytical mindset with strong attention to detail and commercial awareness.</li><li>Advanced Excel skills; SQL knowledge is a plus.</li><li>A proactive, self-starter attitude — you know when to act and when to escalate.</li><li>A full UK driver’s licence and willingness to travel to DCs.</li><li>Right to work in the UK.</li></ul></span><p> </p><p><strong>What we offer:</strong></p><span><ul><li>Competitive salary</li><li>Pension</li><li>Long service awards</li><li>Employee discount</li><li>Cycle to work scheme</li></ul></span><p> </p><p><strong>Position: </strong>Permanent, Full-time</p><p><strong>Hours:</strong> Monday – Friday, 08:45am – 17:30pm.</p><p><strong>Location: </strong>Plymouth, Devon</p><p> </p></div><div class="row" style="margin-top: 5vh;"><div class="col-xs-12 col-sm-4 col-sm-offset-4">
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