<div id="job-desription" class="INHERIT DEFAULT-UL basis-0 flex-grow"><h3><strong>Branch Support Consultant (Call Handler)</strong></h3><h3><strong>Hours: </strong>40 hours per week<br><strong>Location: </strong>Essex House, Stevenage - This role is office based.&nbsp;<br><strong>Shift Pattern: </strong>Monday - Sunday 5 out of 7. Schedule is between 7am and 8pm</h3><h3><strong>Why Join #Teameurochange</strong></h3><p>At eurochange, we’re all about people – and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: <strong>to make foreign exchange better, simpler &amp; more convenient, while always being the trusted inspirational experts.</strong></p><p>So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!</p><hr><h3><strong>Join Us as a Branch Support Consultant and Keep Our Frontline Thriving</strong></h3><p>Are you a natural problem solver who loves helping others succeed? Do you enjoy fast-paced environments where every day brings a new challenge? As a Branch Support Consultant, you’ll be the first point of contact for our branch colleagues, ensuring they have the guidance, tools, and confidence they need to deliver exceptional service to our customers.</p><p>Your mission will be to resolve operational issues quickly and professionally, provide real-time coaching, and champion best practices across systems and processes. By supporting our frontline, you’ll directly contribute to making foreign exchange better, simpler, and more convenient for every customer.</p><hr><h3><strong>Explore How You’ll Support Our Purpose</strong></h3><ul><li>Be the go-to expert for branch colleagues on the Colleague Support Line, providing timely, professional guidance</li><li>Troubleshoot system issues and coach colleagues through resolutions with patience and care</li><li>Understand partner-specific requirements and tailor support to meet eurochange and third-party client needs</li><li>Log and manage all queries accurately, keeping clear records in line with SLAs</li><li>Provide real-time coaching on AML, KYC, XTRIS use, and compliance to build confidence and capability</li><li>Support configuration and updates of XTRIS system settings, including opening hours, user access, and branch-specific requirements</li><li>Maintain accurate onboarding and offboarding records for systems and colleagues</li><li>Monitor recurring issues, flag process gaps, and recommend improvements</li><li>Collaborate with Compliance, Retail Operations, and IT teams to deliver smooth operational support</li><li>Complete branch visits to deepen your understanding of the operational environment</li><li>Contribute ideas to improve processes, enhance system tools, and boost frontline effectiveness</li></ul><hr><h3><strong>The Stand-Out Qualities to Be Part of #Teameurochange</strong></h3><ul><li>Strong communication skills with a helpful, solutions-focused approach</li><li>Experience in a customer or colleague support environment, ideally in retail or financial services</li><li>Knowledge of compliance frameworks like AML, KYC, GDPR, and operational best practice</li><li>Comfortable using support platforms and logging systems, with keen attention to detail</li><li>Proven ability to coach others with patience and professionalism</li><li>Excellent time management and prioritisation skills to thrive in a fast-paced role</li><li>A collaborative mindset and team player attitude</li></ul><hr><h3><strong>Our Perks Are Out of This World!</strong></h3><ul><li>Colleague Rate on Travel Money</li><li>28 days holiday (inclusive of bank holidays)</li><li>High Street Discounts</li><li>Free 24/7 Virtual GP service for you and your family</li><li>Cycle to Work Scheme</li><li>Employee Wellbeing &amp; Financial Support through Retail Trust</li><li>Employee Assistance Programme – because you matter!</li><li>Wagestream – access your earned wages when you need it</li><li>Recognition Awards for outstanding service</li><li>Additional holiday entitlement after 1 year</li><li>Life Assurance</li><li>...and much more!</li></ul><hr><h3><strong>Our Vision</strong></h3><p>To be the UK’s go-to travel money provider, adding value to every customer’s journey.</p><h3><strong>Our Purpose</strong></h3><p>Foreign exchange… but better, simpler &amp; more convenient. We’re the trusted inspirational experts.</p><h3><strong>Our Values</strong></h3><p>We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere</p><hr><p><strong>Ready to be the voice of support for our frontline and help make every customer’s journey better? Apply today and join #Teameurochange!</strong></p></div><div class="mb-[20px] tablet:mt-0 tablet:mb-0 tablet:w-[332px] mobile:w-full"><job-description-card class="ng-tns-c1550478706-2"><div class="w-full mb-[20px] tablet:mb-0 border-1 border-neutral-200 bg-neutral-25 rounded-md shadow-300 group" style="font-family: Quicksand;"><!----><div class="p-5 tablet:p-8"><div class="flex flex-col gap-5"><div class="paragraph-2 font-semibold axiom0-0 axiom-scraped-0"> Branch Support Consultant </div><div class="flex gap-2 items-start"><div class="mt-[2px]"><i class="fak fa-talos-location-pin fa-xl text-neutral-400"></i></div><div class="flex flex-col items-start"><div><p class="paragraph-2 font-medium text-neutral-600 axiom1-0 axiom-scraped-1" style="font-family: Quicksand;"> Stevenage, Hertfordshire, United Kingdom </p><!----></div><div><p style="font-family: Quicksand;" class="paragraph-3 text-4"> SG1 2EF </p><!----></div></div></div><!----><div class="flex gap-2"><div class="items-start mt-[2px]"><i class="fak fa-talos-dollar fa-xl text-neutral-400"></i></div><span class="paragraph-2 font-medium text-neutral-600 axiom2-0 axiom-scraped-2"> £26,374.40 per year<!----><!----></span></div><!----><div class="flex gap-2 items-center"><i class="fak fa-talos-clock fa-xl text-neutral-400"></i><span class="paragraph-2 font-medium text-neutral-600 axiom3-0 axiom-scraped-3"> Permanent - Full-time </span></div><!----><div class="border-b border-neutral-200 w-full"></div><!----><div class="flex gap-2 items-center"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Posted today </span></div><!----><div class="flex gap-2 items-center"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Closing date: 10/12/2025 </span></div><!----><div class="flex gap-2 items-center"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Job reference: DG1430901SteBSC </span></div><!----></div></div></div></job-description-card><job-documents class="ng-tns-c1550478706-2"><!----></job-documents><!----></div>