<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><p> </p><h2 data-start="208" data-end="256"><strong data-start="211" data-end="254">Warehouse Manager | Fashion E-Commerce | Liverpool | c.£40k</strong></h2><h3 data-start="323" data-end="347"><strong data-start="327" data-end="345">About the Role</strong></h3><p data-start="348" data-end="708">A fast-growing fashion brand is looking for a hands-on <strong>Warehouse</strong><strong data-start="411" data-end="433"> Manager</strong> to lead its <strong data-start="446" data-end="459">Warehouse</strong> and <strong data-start="464" data-end="484">Customer Service</strong> functions. </p><p data-start="348" data-end="708">Meeting the founder and a senior leader made it clear, that this brand will be huge! Both passionate, energetic and have built a strong, connected culture across every part of the business.</p><p data-start="348" data-end="708">With a strong e-commerce presence and ambitious growth plans, we need an experienced operator who can scale systems, lead a team, and drive efficiency - all while keeping the customer experience front and centre. </p><p data-start="348" data-end="708">This role will be well suited to someone who has a passion and interest in fashion and ready to join and grow within a scaling business.</p><h3 data-start="715" data-end="743"><strong data-start="719" data-end="743">Key Responsibilities</strong></h3><h4 data-start="745" data-end="778"><strong data-start="753" data-end="778">Warehouse &amp; Logistics</strong></h4><ul data-start="779" data-end="1177"><li data-start="779" data-end="847"><p data-start="781" data-end="847">Oversee day-to-day warehouse ops: deliveries, fulfilment, returns.</p></li><li data-start="848" data-end="914"><p data-start="850" data-end="914">Streamline picking and packing processes for speed and accuracy.</p></li><li data-start="915" data-end="984"><p data-start="917" data-end="984">Lead the implementation of a new Warehouse Management System (WMS).</p></li><li data-start="985" data-end="1055"><p data-start="987" data-end="1055">Maintain accurate inventory through regular checks and cycle counts.</p></li><li data-start="1056" data-end="1117"><p data-start="1058" data-end="1117">Drive improvements across logistics, storage, and dispatch.</p></li><li data-start="1118" data-end="1177"><p data-start="1120" data-end="1177">Manage courier relationships and ensure on-time delivery.</p></li></ul><h4 data-start="1179" data-end="1206"><strong data-start="1187" data-end="1206">Team Leadership</strong></h4><ul data-start="1207" data-end="1376"><li data-start="1207" data-end="1273"><p data-start="1209" data-end="1273">Manage a small warehouse team with plans to grow.</p></li><li data-start="1274" data-end="1326"><p data-start="1276" data-end="1326">Lead hiring, training, and performance management.</p></li><li data-start="1327" data-end="1376"><p data-start="1329" data-end="1376">Build a motivated and accountable team culture.</p></li></ul><h4 data-start="1378" data-end="1406"><strong data-start="1386" data-end="1406">Customer Service</strong></h4><ul data-start="1407" data-end="1645"><li data-start="1407" data-end="1486"><p data-start="1409" data-end="1486">Oversee Customer Service handling daily queries via email/social.</p></li><li data-start="1487" data-end="1537"><p data-start="1489" data-end="1537">Improve response processes and customer journey.</p></li><li data-start="1538" data-end="1591"><p data-start="1540" data-end="1591">Handle escalated complaints or returns when needed.</p></li><li data-start="1592" data-end="1645"><p data-start="1594" data-end="1645">Use feedback to support business-wide improvements.</p></li></ul><h3 data-start="1652" data-end="1677"><strong data-start="1656" data-end="1677">What You'll Bring</strong></h3><ul data-start="1678" data-end="2064"><li data-start="1678" data-end="1739"><p data-start="1680" data-end="1739">Proven experience n operations, logistics, or warehouse management. Ideally from e-comm or fashion.</p></li><li data-start="1740" data-end="1787"><p data-start="1742" data-end="1787">Experience implementing/managing WMS systems.</p></li><li data-start="1788" data-end="1836"><p data-start="1790" data-end="1836">Strong stock control and fulfilment knowledge.</p></li><li data-start="1837" data-end="1897"><p data-start="1839" data-end="1897">Confident team leader with excellent communication skills.</p></li><li data-start="1898" data-end="1956"><p data-start="1900" data-end="1956">Detail-oriented, highly organised, and solutions-driven.</p></li><li data-start="1957" data-end="2008"><p data-start="1959" data-end="2008">Comfortable in a fast-paced, growing environment.</p></li><li data-start="2009" data-end="2064"><p data-start="2011" data-end="2064">Passion for delivering standout customer experiences.</p></li></ul><h3 data-start="2071" data-end="2094"><strong data-start="2075" data-end="2094">What's on Offer</strong></h3><ul data-start="2095" data-end="2334"><li data-start="2095" data-end="2130"><p data-start="2097" data-end="2130">Competitive salary and benefits</p></li><li data-start="2131" data-end="2184"><p data-start="2133" data-end="2184">Real responsibility in a growing e-commerce brand</p></li><li data-start="2185" data-end="2234"><p data-start="2187" data-end="2234">Freedom to bring ideas and improve operations</p></li><li data-start="2235" data-end="2271"><p data-start="2237" data-end="2271">Career development opportunities</p></li><li data-start="2272" data-end="2293"><p data-start="2274" data-end="2293">Product discounts for staff, family and friends </p></li><li data-start="2294" data-end="2334"><p data-start="2296" data-end="2334">Supportive, fast-moving team culture</p><p data-start="2296" data-end="2334"><strong>BBBH: 34571</strong></p></li></ul></dd>