Job description
<div class="external-paneltrix-content external-paneltrix-content--colored external-paneltrix-content--lead-in" id="external-jobs-show-description"><script type="application/json" id="js-react-on-rails-context">{"railsEnv":"production","inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","rorVersion":"13.0.2","rorPro":false,"href":"https://careers.elemis.com/en/postings/0989527c-8ca6-4e66-8f39-4a12406a431e","location":"/en/postings/0989527c-8ca6-4e66-8f39-4a12406a431e","scheme":"https","host":"careers.elemis.com","port":null,"pathname":"/en/postings/0989527c-8ca6-4e66-8f39-4a12406a431e","search":null,"httpAcceptLanguage":"en-US,en;q=0.9","serverSide":false}</script><div id="External::Careerspage::Renderrichtrixcontent-react-component-2b585436-f666-49fb-ba5d-c110aa862054"><div><div><!--block-->At ELEMIS, our people are at the heart of everything we do. As a globally recognised British skincare brand, our success is built on passion, innovation, and excellence. We are committed to creating safe, inspiring, and high-performing environments where our teams can thrive and our customers enjoy exceptional experiences. <br><br>The Training Centre Operations Coordinator is responsible for the smooth day-to-day operation of the London training centre, ensuring it operates to the highest professional, operational, and brand standards. Acting as the central point of contact onsite, this role creates a welcoming and well-organised environment for students, trainers, and visitors, while enabling the Education team to deliver best-in-class training experiences.<br><br></div><div><!--block-->With a strong focus on front-of-house excellence, facility management, and operational support, the Training Centre Operations Coordinator ensures training spaces are fully prepared, processes are followed consistently, and resources are available to support learning, retail activity, and events. This role plays a key part in maintaining a seamless student experience and upholding the standards of the ELEMIS Academy of Excellence.<br><br></div><div><!--block--><br><br><br></div></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-2b585436-f666-49fb-ba5d-c110aa862054">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003eAt ELEMIS, our people are at the heart of everything we do. As a globally recognised British skincare brand, our success is built on passion, innovation, and excellence. 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class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile"><dt class="pinpoint-job-sidebar--applicationdeadline">Application Deadline</dt><dd class="pinpoint-job-sidebar--applicationdeadline">January 16, 2026</dd><dt class="pinpoint-job-sidebar--department">Department</dt><dd class="pinpoint-job-sidebar--department">Education</dd><dt class="pinpoint-job-sidebar--employmenttype">Employment Type</dt><dd class="pinpoint-job-sidebar--employmenttype">Permanent - Full Time</dd><dt class="pinpoint-job-sidebar--location">Location</dt><dd class="pinpoint-job-sidebar--location">Farringdon Training Academy, London</dd><dt class="pinpoint-job-sidebar--workplace-type">Workplace type</dt><dd class="pinpoint-job-sidebar--workplace-type">Onsite</dd><dt class="pinpoint-job-sidebar--reportingto">Reporting To</dt><dd class="pinpoint-job-sidebar--reportingto">Lucy Fuller</dd></dl><h2 class="external-panelheading" id="responsibilities-heading">Key Responsibilities</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="responsibilities-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-82380616-9a36-4481-a4d1-2c8f8bb176a0"><div><div><!--block--><strong><br>Front of House & Facility Operations</strong></div><div><!--block-->· Greet students, and visitors professionally</div><div><!--block-->· Manage access to the training centre (door, sign-in, visitor process)</div><div><!--block-->· Act as first point of contact onsite for queries</div><h3><!--block--><strong>Room & Facilities Management</strong></h3><h3><!--block-->· Manage the booking process for training rooms within the facility</h3><div><!--block-->· Ensure rooms are allocated, prepared, and reset according to schedule</div><div><!--block-->· Follow daily open and close procedures for the training centre</div><div><!--block-->· Escalate facilities issues promptly and track resolution</div><div><!--block-->· Maintain a safe, clean, and 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</strong>student store sales<strong> </strong>at the training centre</div><div><!--block-->· Process transactions accurately</div><div><!--block-->· Conduct regular stock counts and reconcile discrepancies</div><div><!--block-->· Maintain tidy, well-presented retail displays</div><div><!--block-->· Escalate stock replenishment needs<br><br>Operational Support & Administration</div><div><!--block-->· Manage post, parcels, and courier deliveries</div><div><!--block-->· Support room setup </div><div><!--block-->· Track and upload attendance for London-based training</div><div><!--block-->· Log equipment issues and escalate to the appropriate owner</div><div><!--block-->· Manage process of models required for training</div><div><!--block-->· Support the education inbox with basic customer queries when needed</div><div><!--block-->· Onboard new staff members to the EHub and work with people team on their education journey, including immersion day at the academy. 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class="external-panelheading" id="skills-heading">Skills, Knowledge and Expertise</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="skills-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-0c5df0d8-53e1-48cd-8262-3d6960b4fecb"><div><div><!--block--><br>· Strong customer service and interpersonal skills</div><div><!--block-->· Highly organised and process-driven</div><div><!--block-->· Comfortable managing physical spaces and stock</div><div><!--block-->· Reliable, proactive, and detail-oriented</div><div><!--block-->· Previous admin, retail, hospitality, or facilities experience desirable</div><div><!--block-->· Tech-savvy and comfortable learning new systems quickly.</div><h3><!--block-->Work Environment & Physical Requirements:</h3><div><!--block--><strong>Location: </strong>This role is based full-time at the ELEMIS Academy of Excellence.<br><br></div><div><!--block--><strong>Physical Activity: </strong>The role involves 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class="external-panelheading" id="benefits-heading">Benefits</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="benefits-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-989cc145-272e-4f8d-8ffb-29fe01c00e3b"><div><ul><li><!--block-->Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)</li><li><!--block-->Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more</li><li><!--block-->Generous Holiday Allowance, increasing with length of service</li><li><!--block-->Company Pension Scheme</li><li><!--block-->Healthcare Cash Plan (with Dental)</li><li><!--block-->Employee Assistance Programme for all Associates and their families</li><li><!--block-->Cycle to Work Scheme, Season Ticket Loan, Length of Service 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delayessentialcookiesetting":false,"documenttemplatesmultiplesigners":false,"careerssitechatbotvoiceprompts":false,"disablewillUpdateUrl":false,"insightshubglobalfilters":false,"multiplevideointerviewprovidersupport":false,"instantimpactclient":false,"autofillofferfieldsfromjobfields":false,"newworkflowautomationpricing":true,"googletranslatewidget":false,"referencecheckingpaused":false,"determineinterviewhost":false,"chatbotapplicationflow":false,"experimentalparallelreportgeneration":false,"indeedjobpostingsapi":true,"willopinpointvideointerviewing":false,"bulkactionsopenstages":false,"senddailyremindersforonboardingstages":false,"savedviewsopenstages":false,"onboardingprocessstepdeadlockhandlers":false,"automaticassignmenttoonboardingimprovements":false,"interviewinviterestriction":false,"includeopendateonjobspage":false,"waypointlogging":false,"multiplequestioncollections":false,"updatedrequisitionscards":false,"fullaicustomfields":false,"onboardingv2notificationcandidatemessages":false,"newcustomfieldreportingfilters":false,"approvalworkflowsadditionalinformation":false,"onboardingv2assignedstepnotifications":false,"onboardingnotifycandidateonteammemberstagecompletion":false,"onboardingv2startdatechangereasons":false,"displayteammemberstagesinonboardingcandidateportal":false,"showapikeysonce":false,"reportemptynotemptyoperators":false,"whitelabelledcertncentricbackgroundchecks":false,"hybridinterviews":true,"newconferencingproviderux":false,"marinecvparsing":false,"stagegroupvisibilities":false,"automaticsftpreportencryption":false,"filterreportsbycandidatecurrentstage":false,"useplanetscaleoptimizedcandidatequeries":false,"videointerviewwillopaused":false,"inferredanswers":false,"referencecheckingtimebased":false,"aicriteriascore":false,"upsellreferencechecking":false,"zincpollingprocessonboardinganswers":false,"displayapprovalstatus":false,"noreplyemails":false,"showpinpointcreditsmessaging":false,"cvredaction":true,"cvparsing":true,"emailtemplatetableview":false,"apilogging":true,"apiredesign":false,"facebookadvertexcludeinstagram":false,"whitelabelledbackgroundchecksmsp":false,"disablereferralusernotifications":false},"enabledLocaleKeys":["en"],"userRoles":null,"onboardingSettings":{"isOnboardingEnabled":true}}</script></div><h2 class="external-panelheading" id="about-heading">About ELEMIS</h2><div class="external-paneltrix-content external-panel_trix-content--colored" id="about-body"><div>ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market. <br><br>A brand with true integrity, passion and commitment, ELEMIS is award-wi
