<span class="text-grey-1000 heading-h4 mb-lg">Job Overview</span><div class="flex flex-col overview-container rich-text gap-lg"><p>For over 90 years, we’ve been equipping people for adventures. Founded and based in Greater Manchester, we are proud to be the UK’s leading independent outdoor and snow sports retailer. From Central London to the Scottish Highlands, our stores are staffed by people who share a passion for the mountains and the kit that makes adventures possible.</p><p>As a supervisor, you’ll support the management team by leading from the shop floor. You’ll take responsibility for delivering excellent service, directing colleagues as needed, and ensuring customers have the best experience in-store. You’ll also play a key role in ski hardware, leading fittings and sharing your expertise to help customers enjoy the mountains to the fullest.</p></div><!--[--><div class="flex flex-col"><div class="!mt-5xl w-full h-divider bg-beige my-xl md:my-lg"></div><span class="text-grey-1000 heading-h4 mb-lg md:pt-5xl">What you'll be doing</span><div class="md:pb-5xl body-b2 text-grey-600"><ul><li><p>Representing Ellis Brigham with pride and inspiring customers to enjoy the outdoors in the right kit</p></li><li><p>Creating a welcoming store environment where everyone feels at home</p></li><li><p>Helping customers choose the right products for their needs, with a focus on ski hardware and expert boot fitting</p></li><li><p>Leading the store team in the absence of Managers, directing and supporting colleagues and taking responsibility for daily operations</p></li><li><p>Taking ownership of the ski hardware department, including training and performance of the team</p></li><li><p>Growing your knowledge and expertise in products and outdoor sports to provide the best guidance possible</p></li><li><p>Maintaining the store to the highest standards, making shopping easy and enjoyable</p></li><li><p>Completing store tasks and operations with accuracy and care</p></li></ul></div></div><div class="flex flex-col"><div class="w-full h-divider bg-beige my-xl md:my-lg"></div><span class="text-grey-1000 heading-h4 mb-lg md:pt-5xl">Who you are</span><div class="md:pb-5xl body-b2 text-grey-600"><ul><li><p>A strong communicator who can connect with people easily</p></li><li><p>Experienced in customer-facing roles, ideally within retail</p></li><li><p>Able to demonstrate leadership skills and a willingness to take responsibility</p></li><li><p>Honest, hardworking and proud of your work</p></li><li><p>Keen to learn and actively develop your skills</p></li><li><p>Comfortable working in a team, taking direction and leading others when required</p></li><li><p>Passionate about outdoor sports, especially skiing, or keen to immerse yourself in the outdoor world</p></li><li><p>Flexible with working hours, including evenings, weekends and holidays</p></li></ul></div></div><div class="flex flex-col"><div class="w-full h-divider bg-beige my-xl md:my-lg"></div><span class="text-grey-1000 heading-h4 mb-lg md:pt-5xl">What you'll get from us</span><div class="md:pb-5xl body-b2 text-grey-600"><ul><li><p>An inclusive workplace that values diversity</p></li><li><p>The support of a family-owned business where individuals matter</p></li><li><p>Ongoing training and development, including ‘On the Hill’ events and ski product testing in the Alps</p></li><li><p>Opportunities for progression</p></li><li><p>Generous staff discounts and pro-deals</p></li><li><p>Living Wage after the qualifying period</p></li><li><p>Paid charity days, refer-a-friend bonus, and cycle-to-work scheme</p></li></ul></div></div><div class="flex flex-col"><div class="w-full h-divider bg-beige my-xl md:my-lg"></div><span class="text-grey-1000 heading-h4 mb-lg md:pt-5xl">We're looking for people who</span><div class="body-b2 text-grey-600"><ul><li><p>Live and breathe the outdoors, with a genuine passion for sharing that enthusiasm with customers</p></li><li><p>Are dedicated to delivering outstanding service every time</p></li><li><p>Enjoy the energy of a fast-paced retail environment and thrive as part of a team</p></li></ul></div></div><!--]-->