Job description
<span xml:lang="en-GB" lang="en-GB" data-careersite-propertyid="description" class="rtltextaligneligible"><span class="jobdescription"><p><strong>Closing Date: </strong>Sunday 4th January 2026</p><p><strong>Location:</strong> London</p><p> </p><p><strong>Flexible Working</strong><br>The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. </p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><u><b>The Scope</b></u></h2></div><div><p> </p><p>BT Consumer is building a new kind of product function where data, insight and strategy come together to drive world-class outcomes for customers and the business.</p><p> </p><p>The Strategy Manager role sits within the Product Success team, part of Mobile & New Markets. In this role, you’ll help shape BT Consumer’s portfolio across mobile, gaming and consumer electronics by identifying strategic opportunities and influencing decisions.</p><p> </p><p>Your work will connect customer needs, market trends and commercial performance to long-term ambitions, supporting the development of 3–5-year roadmaps.</p><p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><u><b>What you’ll be doing</b></u></h2></div><div><p> </p><p>Conduct structured analysis across mobile, gaming and consumer electronics to identify growth opportunities and inform long-term product success strategies.</p><p> </p><p>Develop high-quality outputs such as presentations, models and papers that guide prioritisation, investment decisions and portfolio reviews at leadership level.</p><p> </p><p>Monitor market trends, competitor moves and customer behaviours, translating external signals into actionable strategic implications.</p><p> </p><p>Build and maintain financial models, scenario analyses and business cases to evaluate new initiatives and strategic options.</p><p> </p><p>Collaborate with teams across Product, Finance, Marketing, Technology and Planning to ensure strategic recommendations align with commercial and operational realities.</p><p> </p><p>Create and maintain reference materials including competitor landscapes, trend summaries and customer insights to support agile decision-making and strategic planning.</p><p> </p><p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><u><b>Experience needed to be successful in the role</b></u></h2></div><div><p> </p><p>Strong ability to support strategic thinking through high-quality analysis, with confidence in interpreting commercial data and understanding business models.</p><p> </p><p>Skilled in problem solving and critical thinking, applying structured approaches to complex or ambiguous challenges.</p><p> </p><p>Excellent communication and storytelling skills, able to present ideas clearly and adapt style for different audiences.</p><p> </p><p>Hands-on experience in market, customer or competitor research, with the ability to turn external signals into actionable insights.</p><p> </p><p>Proven collaboration and stakeholder engagement skills, building strong relationships across functions to align assumptions and decisions.</p><p> </p><p>Data-driven mindset with proficiency in Excel, Google Sheets or BI tools, ensuring accuracy and logical interpretation of data.</p><p> </p><p>Understanding of product development and performance metrics, ideally with familiarity in mobile, telecoms or digital services.</p><p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><u><b>Benefits</b></u></h2></div><div><ul><li>Annual on target bonus 10% (based on both personal and company performance)</li><li>BT Pension scheme; minimum 5% employee contribution, BT contribution 10%</li><li>25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.</li><li>2 weeks carer’s leave</li><li>From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.</li><li>Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.</li><li>Life Assurance (4 x life cover pay)</li><li>Exclusive colleague discounts on our latest and greatest BT broadband packages</li><li>50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.</li><li>My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.</li><li>Discounted EE TV including TNT Sport and the NOW Entertainment membership.</li><li>Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.</li><li>Volunteering days so you can give back to your local community.</li><li>Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’</li><li>24/7 private virtual GP appointments for UK colleagues</li></ul></div></div></div><p>We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ </p><p>We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. </p><p> </p><p><b>A FEW POINTS TO NOTE:</b></p><p>Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.</p><p>We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.</p><p><b>DON'T MEET EVERY SINGLE REQUIREMENT?</b></p><p>Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.</p></span></span>
