<div class="style1"><p>At Missoma, we believe jewellery is more than just an accessory, it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.</p><p>Now, we’re looking for a Store Manager to lead our<span style="color: #e03e2d;"> </span>Carnaby Street team. If you’re passionate about creating unforgettable customer experiences, nurturing high-performing teams, and driving commercial success — all while staying true to a brand that values creativity, care, and community — this could be your next exciting step.</p><p><strong>Why You’ll Love Working With Us</strong></p><p>At Missoma, we live by three core values:</p><ul><li><strong>Authentic…</strong>We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.</li><li><strong>Collaborative…</strong>Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.</li><li><strong>Entrepreneurial…</strong>We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.&nbsp;</li></ul><p>&nbsp;</p><p><strong>Your Role as Store Manager</strong></p><p>You’ll be the heartbeat of the store, &nbsp;leading by example, inspiring your team, and ensuring every customer interaction reflects the Missoma experience.</p><p>&nbsp;</p><p><em>Customer Experience &amp; Shopfloor Leadership:</em></p><ul><li>Champion a culture of exceptional service, guiding your team to deliver standout experiences from welcome to purchase.</li><li>Build brand loyalty through our VIP and CRM programmes, and connect with the local community.</li><li>Drive commercial success by identifying creative ways to exceed customer expectations.</li><li>Lead your team to consistently meet and exceed monthly and quarterly KPIs.</li><li>Handle customer feedback with empathy and efficiency, escalating when needed.</li><li>Seamlessly integrate in-store technology into the customer journey.<br>&nbsp;</li></ul><p><em>Visual Merchandising:</em></p><ul><li>Implement VM directives from HQ with precision and creativity.</li><li>Ensure the store always reflects Missoma’s brand standards and aesthetic.<br>&nbsp;</li></ul><p><em>Team Development &amp; Leadership:</em></p><ul><li>Onboard new team members through our 30/60/90-day induction programme.</li><li>Lead performance reviews and ongoing training using company materials.</li><li>Set clear expectations and ensure all team members uphold Missoma’s policies and values.</li><li>Address team issues with fairness and support, collaborating with People &amp; Culture when needed.</li><li>Manage recruitment processes in partnership with your management team and People &amp; Talent.<br>&nbsp;</li></ul><p><em>Operations &amp; Communication:</em></p><ul><li>Oversee stock management, deliveries, audits, and inventory processes.</li><li>Analyse store performance and implement strategies to meet business goals.</li><li>Maintain strong communication with HQ and across teams.</li><li>Manage rotas and payroll files accurately and on time.</li><li>Keep all store records organised and up to date.<br>&nbsp;</li></ul><p><strong>What You’ll Bring</strong></p><p><em>You don’t need to tick every box, but here’s what will help you thrive:</em></p><ul><li>5+ years’ experience in retail management, ideally in luxury or high-volume environments.</li><li>Proven ability to drive sales and lead teams to success.</li><li>Strong communication, problem-solving, and visual merchandising skills.</li><li>A collaborative leadership style that inspires and empowers others.</li><li>Familiarity with Microsoft Office and retail systems.</li><li>A passion for Missoma’s brand, mission, and aesthetic.<br>&nbsp;</li></ul><p><strong>What You’ll Get</strong></p><ul><li>Competitive compensation&nbsp;</li><li>Retail management bonus scheme&nbsp;</li><li>Generous staff discount&nbsp;</li><li>Flexible jewellery uniform allowance</li><li>Medicash Healthcare Cash Plan</li><li>Enhanced parental leave after 2 years service</li></ul><p>&nbsp;</p><p><strong>Ready to Lead With Confidence?</strong></p><p>If you’re looking for a leadership role where you can make a real impact, grow your career, and be part of a brand that’s redefining jewellery, &nbsp;we’d love to hear from you.</p></div>