<p>We’re looking for a proactive and people-focused Senior Warranty Co-ordinator to lead our high-performing Warranty team and help us deliver exceptional service to our customers. If you’re passionate about continuous improvement, thrive in a fast-paced environment, and love empowering others to succeed-this could be the perfect next step in your career.</p><p><strong>What’s in it for you?</strong></p><ul> <li>Salary of £27,180.45 per year</li> <li>Hybridworking options (3 days based in Darlington office, 2 at home)&nbsp;</li> <li>Generousdiscounts: Up to 80% off our beautiful kitchen furniture and products</li> <li>Flexibleholidays: Buy up to five extra days with our holiday purchase scheme</li> <li>Healthand wellbeing support: Access our virtual GP service and employeeassistance platform 24/7</li> <li>Lifestyleperks: Cycle to work scheme and discounts with over 200 top brands throughour benefits app</li> <li>Refera friend scheme</li><li>Subsidised canteen</li></ul><p><strong>What you’ll be doing</strong></p><p>You’ll be at the heart of our Warranty Department, leading with care and clarity to ensure our team continues to deliver outstanding service. Your role will involve:</p><ul> <li>Managingand mentoring the Warranty Co-ordinators, supporting their developmentthrough regular one-to-ones and team meetings</li> <li>Handlinghigh-priority claims, including MD escalations, FHIO, and Section 75/Legalcases with confidence and professionalism</li> <li>Takingescalation calls and resolving issues swiftly to maintain serviceexcellence</li> <li>Drivingcontinuous improvement by reviewing and refining warranty processes</li> <li>Ensuringtraining materials, KPIs, and process documents are accurate and up todate</li> <li>Collaboratingwith other departments such as Quality and Product Management to resolvecomplex issues</li> <li>Supportingthe Service Desk Manager with team management tasks includingreturn-to-work interviews and PDRs</li> <li>Monitoringteam performance and addressing any areas of concern to maintain highstandards</li></ul><p><strong>Who we’re looking for</strong></p><p>We’re looking for someone who’s confident, organised, and ready to lead by example.&nbsp;</p><p>You’ll thrive in this role if you have:</p><ul> <li>Acustomer-first mindset and excellent communication skills</li> <li>Strongdecision-making and analytical abilities, with a constructive approach toproblem-solving</li> <li>Acalm and empathetic manner when handling challenging situations</li> <li>Greattelephone and written communication skills</li> <li>Solidorganisational skills and a keen eye for detail</li> <li>StrongIT skills, including SAP knowledge</li> <li>Leadershipexperience with the ability to motivate and empower others</li> <li>Confidencein managing team dynamics and having honest, professional conversations</li></ul><p>You’ll be successful in this role by living and breathing our core values - Care, Deliver, Inspire.</p><p>Caring – Supporting your team, building strong relationships, and helping others grow while developing yourself</p><p>Inspiring – Leading with purpose, communicating with impact, and driving our strategy forward&nbsp;</p><p>Delivering – Making sound decisions, using insight to take action, and always striving for better</p><p><strong>Why choose Magnet?</strong></p><p>At Magnet, part of the Nobia group, we’re proud of our 100-year heritage—and even more excited about what’s ahead.</p><p>As the UK’s leading kitchen specialist and part of Europe’s largest kitchen group, our success is built on the passion and creativity of our people. We’re on a journey of transformation, and we’re always open to fresh ideas. So even if you don’t meet every requirement, we’d still love to hear from you.</p><p><strong>Ready to make a difference?</strong></p><p>If you’re excited to lead a team that puts people and service first, and want to be part of something special, we’d love to hear from you.</p>