<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><p> </p><h3 data-start="665" data-end="689"><strong data-start="669" data-end="687">Senior Operations Manager - Process &amp; Performance | Retail | National role | £60k</strong></h3><h3 data-start="665" data-end="689"><strong data-start="669" data-end="687">About the Role</strong></h3><p data-start="690" data-end="849">Are you a strategic thinker who loves turning complexity into clarity? A data-driven leader who thrives on making things faster, smarter, and more efficient?</p><p data-start="851" data-end="1130">We're looking for a <strong>Senior Operations Manager</strong> to focus on<strong data-start="871" data-end="922"> Productivity &amp; Performance Manager</strong> to join our senior leadership team and drive excellence across our supply chain network. This is a brand-new role - a rare opportunity to shape how we deliver performance, innovation, and results at scale.</p><p data-start="1132" data-end="1308">You'll be the go-to person for unlocking potential across service, quality, and cost, and for building a supply chain that can flex, grow, and adapt with our ambitious plans.</p><p data-start="1132" data-end="1308">This role can be based in Leeds, Bristol or Ipswich.</p><h3 data-start="1315" data-end="1345"><strong data-start="1319" data-end="1343">What You'll Be Doing</strong></h3><ul data-start="1346" data-end="2114"><li data-start="1346" data-end="1422"><p data-start="1348" data-end="1422">Design and deliver a roadmap for network optimisation and future growth.</p></li><li data-start="1423" data-end="1540"><p data-start="1425" data-end="1540">Lead initiatives that enhance <strong data-start="1455" data-end="1502">speed, cost-efficiency, and service quality</strong> across the end-to-end supply chain.</p></li><li data-start="1541" data-end="1654"><p data-start="1543" data-end="1654">Partner with <strong data-start="1556" data-end="1602">Procurement, Logistics, IT, and Operations</strong> to identify and deliver performance improvements.</p></li><li data-start="1655" data-end="1748"><p data-start="1657" data-end="1748">Facilitate workshops and reviews to align teams and solve complex operational challenges.</p></li><li data-start="1749" data-end="1850"><p data-start="1751" data-end="1850">Establish, monitor, and evolve <strong data-start="1782" data-end="1800">KPI frameworks</strong> to track performance and uncover opportunities.</p></li><li data-start="1851" data-end="1916"><p data-start="1853" data-end="1916">Present actionable insights and updates to senior leadership.</p></li><li data-start="1917" data-end="2004"><p data-start="1919" data-end="2004">Build a high-performing, agile supply chain that thrives on continuous improvement.</p></li><li data-start="2005" data-end="2114"><p data-start="2007" data-end="2114">Design sustainable, scalable solutions that eliminate repeat defects and strengthen long-term capability.</p></li></ul><h3 data-start="2121" data-end="2148"><strong data-start="2125" data-end="2146">What You'll Bring</strong></h3><ul data-start="2149" data-end="2809"><li data-start="2225" data-end="2319"><p data-start="2227" data-end="2319"><span data-start="2227" data-end="2241">Proven</span> experience in supply chain performance, planning, or productivity roles.</p></li><li data-start="2320" data-end="2388"><p data-start="2322" data-end="2388">Proven success in <strong data-start="2340" data-end="2372">retail, omnichannel, or FMCG</strong> environments.</p></li><li data-start="2389" data-end="2490"><p data-start="2391" data-end="2490">Strong analytical and problem-solving skills, with advanced Excel and data analysis capabilities.</p></li><li data-start="2491" data-end="2558"><p data-start="2493" data-end="2558">Exceptional communication and stakeholder management abilities.</p></li><li data-start="2559" data-end="2649"><p data-start="2561" data-end="2649">High-energy, hands-on leadership style - you roll up your sleeves and get things done.</p></li><li data-start="2650" data-end="2711"><p data-start="2652" data-end="2711">Experience managing budgets and influencing P&amp;L outcomes.</p></li><li data-start="2712" data-end="2809"><p data-start="2714" data-end="2809">Familiarity with tools such as <strong data-start="2745" data-end="2790">Supply Chain Guru, Data Guru, SAP APO/IBP</strong> is advantageous.</p><p data-start="2714" data-end="2809"> </p><p data-start="2714" data-end="2809"><strong>BBBH: 34920</strong></p></li></ul></dd>