<div class="earcuposdescription"><div class="earcuposdescriptionnote"><p>We need someone who knows how to turn a website and an app into serious commercial drivers. Someone who sees a checkout flow and immediately spots ways to improve it. Someone who understands that good UX isn't just about looking slick - it's about converting, scaling, and monetising without killing the customer experience.</p><p>If you've led CRO programmes, built scalable templates, and launched monetisation strategies that actually made money – the read on.</p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Role:</div><div class="earcuposdescriptionnote"><p><strong>What you'll actually be doing</strong></p><ul><li>Driving conversion rate optimisation across our web and app platforms. You won't just run tests - you'll build a programme that delivers measurable impact.</li><li>Designing scalable templates for key pages (PLPs, PDPs, landing pages) that perform commercially and don't need rebuilding every time someone makes a minor change.&nbsp;</li><li>Working with Tech/Product to unlock growth - whether that's improving app downloads, opt-in flows, or building features that actually get used.</li><li>Developing a monetisation strategy that doesn't wreck the customer experience. Think retail media, sponsored products, and on-site advertising.</li><li>Staying ahead of the curve on UX, CRO, and digital monetisation. Testing new ideas, building playbooks, and scaling what works.</li></ul><p><strong>How we'll know you're delivering</strong></p><ul><li>Conversion rates go up. Across web and app.</li><li>CRO tests generate incremental revenue</li><li>Opt-ins and app downloads grow consistently.</li><li>Monetisation starts generating real money, without killing the user experience.</li><li>Execution gets faster. Thanks to templating and smarter design.</li></ul><p><strong>Location: We've got offices in Nuneaton and London, and the digital team moves between both. You'll need to spend at least one day a week in Nuneaton (that's HQ), but beyond that, we're flexible. We ask for two days a week in the office, and the rest is up to you - home, coffee shop, wherever you get stuff done. If you're based in London, you won't be the only one hopping between the two.</strong></p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Person:</div><div class="earcuposdescriptionnote"><p><strong>What you'll need:</strong></p><ul><li>You get CRO. Not just the theory - you've run tests, made changes, and seen the numbers move.</li><li>You think in journeys. You know what makes a customer tick, click, and convert - and you design for it.</li><li>You speak Tech. You don't need to code, but you can work with&nbsp;developers and product teams without needing a translator.</li><li>You're&nbsp;commercially wired. You understand that good UX isn't just pretty - it's profitable.</li><li>You've done this before. You've led CRO or UX programmes in e-commerce or retail, and you've got the results to prove it.</li><li>You know your tools. Testing platforms,&nbsp;analytics dashboards, monetisation models - you've been hands on and used them</li></ul></div></div><div class="earcuposdescription"><div class="earcuposdescriptionnote"><p><strong>Let's be honest - no one applies for a job just for the mission. You want to know what's in it for you. Here's a taste:</strong></p><ul><li><span data-teams="true">Salary that reflects your impact</span></li><li>Hybrid working - we're in the office two days a week, while most companies are heading back to three, four, even five.</li><li>25% staff discount across our range - plus&nbsp;free online delivery&nbsp;<strong>-&nbsp;</strong>so you can live the wellness you help deliver.</li><li>Pension&nbsp;contributions - because future-you deserves a break.</li><li>Life assurance -&nbsp;peace of mind for you and your loved ones.</li><li>Free wellness diagnostic tests - knowing your health is the first step to improving it.</li><li>Exclusive discounts on wellness services, gym memberships, and more.</li><li>Perks from other retailers - discounts, advice, and savings from brands you&nbsp;actually use.</li><li>A culture of wellbeing - from mental health&nbsp;support to menopause coaching, we're serious about helping you feel your best.</li></ul></div></div><div class="earcuposdescription"><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><em>Holland &amp; Barrett </em><em>does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland &amp; Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).&nbsp;</em></span></span></p><p><em>&nbsp;</em></p></div></div>