Job description
<div class="style1"><p>At Missoma, we believe jewellery is more than just an accessory, it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.</p><p> </p><p>We’re looking for a strategic, data-driven Senior Ecommerce Manager who thrives in a fast-paced, creative environment and is ready to take ownership of our digital growth. If you’re passionate about delivering exceptional online experiences, optimising performance, and leading innovative projects, we’d love to hear from you.</p><p> </p><p><strong>Why You’ll Love Working With Us</strong></p><p>At Missoma, we live by three core values:</p><ul><li><strong>Authentic…</strong>We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.</li><li><strong>Collaborative…</strong>Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.</li><li><strong>Entrepreneurial…</strong>We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact. </li></ul><p> </p><p><strong>Your Role as Senior E-commerce Manager </strong><br>You’ll lead the trading performance and continuous improvement of our website, ensuring an elevated brand experience that optimises conversion rates and drives average order value (AOV). This is a pivotal role in shaping the future of Missoma’s digital presence. </p><p> </p><p>What You’ll Be Doing</p><ul><li>Manage daily, weekly, and monthly trading and promotional performance to achieve revenue targets.</li><li>Analyse site metrics and customer behaviour to identify growth opportunities.</li><li>Own the front-end development roadmap, collaborating with developers and designers to deliver a luxury aesthetic and intuitive UX.</li><li>Drive conversion optimisation and AOV through UX improvements, merchandising, and promotional tactics.</li><li>Lead SEO strategy to enhance visibility across organic and emerging AI-driven search channels.</li><li>Implement testing and optimisation initiatives (A/B testing, CRO strategies).</li><li>Introduce innovative experiences that enhance customer engagement and value.</li><li>Work cross-functionally with content, production, operations, customer care, and tech teams to deliver cohesive campaigns and site updates.</li><li>Manage and develop your team, fostering growth and engagement.</li></ul><p> </p><p><strong>What You’ll Bring </strong></p><ul><li>Minimum 5 years’ experience in ecommerce management, ideally on Shopify within a luxury or premium brand.</li><li>Strong understanding of website trading, UX principles, and conversion optimisation with a proven track record of driving commercial improvement.</li><li>Experience managing front-end development projects and liaising with technical and creative teams.</li><li>Analytical mindset with proficiency in Google Analytics, CRO tools, and ecommerce platforms.</li><li>Hands-on experience managing and developing an ecommerce team.</li><li>A critical creative eye for design and brand aesthetics.</li><li>Excellent project management and stakeholder communication skills.</li><li>Commercially focused, proactive, and adaptable in a fast-paced environment.</li><li>Passionate about ecommerce and growth opportunities.</li></ul><p> </p><p><strong>What You’ll Get </strong></p><ul><li>Generous staff discount across our products and experiences</li><li>Hybrid working model with flexible hours at our West London HQ</li><li>Healthcare cash plan to support everyday wellbeing</li><li>Enhanced parental leave after two years of service</li><li>Annual paid volunteer day to give back to causes you care about</li><li>Monthly team socials and events</li><li>Access to cycle and tech schemes with easy monthly payments</li></ul></div>
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